Notes

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HOW7622
X1 Activation Process Overview

will be asking a series of questions
HDMI- flattened (usb port)

i appreciate your patience holding on the line, thank you for choosing Xfinity . my name is maria. how may i help you today?

Oh! thank you for acquiring Xfinity.

Don't you worry you got the expert on the line. I'm here to do my best to help and assist you on your Cable Box Activation.


to address you properly,
Can i have your full name, pls?
phone #
service address( to verify your account, )
account # (for security purposes)
Comcast user name/email

I ALREADY HAVE YOUR ACCOUNT, for your security
CAN YOU VERIFY ME YOUR SERVICE ADDRESS?
TO VERIFY YOUR ACCOUNT I WILL SEND YOU A CODE VIA MSG

FOR CLARIFICATION, I REPEAT YOUR


IF NOT-NO GIVEN
can i have your last 4 digit of your account #

what have you done so far?

Before we proceed, we'll check some physical connections first, then I'll walk you through the On-Screen Activation Process. Afterwards, we'll test the remote control and pair to the box if necessary.

By the way is this your 1st time activating your cable box?

Oh I see, can you please open the box so that we can start our process on activating your cable box.

Can you please check if you can see a long black cord/cable with a circular tip and a pin in the middle?

Can you please tell me if you already opened the box


I would like to ask for the last 4 digits of the serial number of your cable box. The serial number is on the sticker located on the back or bottom of your box, and it is labeled as SN or Serial Number.


Oh great, thank you for that. At the back of your cable box, please screw that in the barrel connector that is labeled as CABLE IN

Thank you for your cooperation right now can you please check your cable box if you see a port that is labeled as hdmi out?

I see, please connect the hdmi cord, the one with a flat tip... and connect the other end at the back of your tv at the hdmi port.

Do you have the long black cord with a circular tip with a pin in the middle?

at the back of your cable box, screw that in a barrel connector that is labeled as CABLE IN

in your cable box do you see a port that is labeled as hdmi out?
connect the hdmi cord, the one with a flat tip... and then connect the other end at the back of your tv

how many port are there in your tv.? what specific port did you connect your hdmi?

Have you already plug in to the outlet source your Tv and the cable box?

is there any light on your tv?

Please, turn on your tv with the use of your remote control, press the input or source buttom of your remote.

what specific port did you connect your hdmi?
select the hDmi 1

Have you seen any logo on your screen?

In your tv remote, press the source or the input then highlight the hdmi 1

OSA
WELCOME
SELECT LANGUAGE
Voice Guidance
Verify the Phone #/aCCOUNT #
Downloading your Main MenU (10 MINUTES)




How's your day Ana?

It's good to hear Ana.

by the way, While we're running some diagnostic checks, would you mind if I ask a few questions?

Are you currently subscribed to any mobile carrier services? How's your experience so far?

How much are you paying per month?
Is that unlimited data?


thats to expensive! you kknow Xfinity Mobile? Xfinity mobile is the cheaper plan with a good service at all


If I could give your lower mobile data plan rates, and give you monthly discount on your Internet bill – would you be interested switching data provider?


For the By the Gig Plan, you can start with our most affordable offer of 15$ with 1GB of consumable data per month, with inclusion of unlimited calls and text nationwide.

We also have great deals with our Unlimited Data Plan. You can get it for only 45$ per month also comes in with Unlimited Calls and Texts nationwide. If you go for two lines, we'll slash that off to 30 making 2 Unlimited lines for only $60.

most affordable
50&

if ask?



1. GET STARTED (or tap the account icon on upper left portion of screen and tap Activate Xfi Modem/Gateway)
2. Use Camera or Enter Code Manually
3. Connect Coax Cable and Power Up
4. Check Connection

Conclusion:

5A: (for leased modems) If outlet is active, change WIFI name and Password - 5A1: Setting up your Network 5A2: Auto Connect or Connect Manually




go back to the

what is the progress


OSA
WELCOME
SELECT LANGUAGE
Voice Guidance
Verify the Phone #/aCCOUNT #
Downloading your Main MenU (10 MINUTES)

Name your Device

On the Name Your Device screen, use the up and down arrow buttons on your remote to choose a preset device name or create a customer name. Select the desired option, then press OK.
Transition Screens
Pair Remote
Program Remote to Audio Device/TV
Activated

is to set up your cable box, can you choose



Is there any Xfinity-related concern I may help you with? Alright - just a quick recap - today you called in to_____ and we discovered that ____so we ____ Can you confirm that this resolves your concerns today? {pause for response} Great! I'll now tag your ticket as resolved. I would sincerely appreciate any feedback on the service and experience I have provided you today. Appreciate your kindness, again this is ___ from Xfinity. Good bye.

OSA
WELCOME
SELECT LANGUAGE
Voice Guidance
Verify the Phone #/aCCOUNT #
Downloading your Main MenU (10 MINUTES)

Name your Device
Transition Screens
Pair Remote
Program Remote to Audio Device/TV
Activated



Locate one of the HDMI cable to your HDMI tv and the other end

make sure that you are not connected to other cable like the coax or component. so that the cable device will not confuse and that will the reason you don't see a picture in your screen


ppv
channel

pair the remote to


OSA
WELCOME
SELECT LANGUAGE
Voice Guidance
Verify the Phone #/aCCOUNT #
Downloading your Main MenU (10 MINUTES)

Name your Device
Transition Screens
Pair Remote
Program Remote to Audio Device/TV
Activated


brenda spoke to Dacula test account


S1- start
greeting
verifying
authentication

S2-solve

S3-



8xmaa
16 digit

do you have reciept that comes from cable box?