Notes

[Yesterday 3:37 AM] Marjorie Sangco (Guest)
8 S4X BEHAVIOURS
*BWF- be warm and friendly
*OI- own it
*MIE- make it effortless
*LARA- listen actively and respond appropriately
*DN- discover needs
*SEC- set expectation to the customer
*BAXA- be an xfinity ambassador
*SA- show appreciation
heart 1

[Yesterday 3:45 AM] Marjorie Sangco (Guest)
SSO
*XMAA- xfinity my account app
*XAPP_ xfinity application
*XSA- xfinity stream app ( TV CABLE )

8 S4X BEHAVIOURS
*BWF- be warm and friendly
*OI- own it
*MIE- make it effortless
*LARA- listen actively and respond appropriately
*DN- discover needs
*SEC- set expectation to the customer
*BAXA- be an xfinity ambassador
*SA- show appreciation

MOTHER BOX
XGIv3
XGIv1
XGIv4
XG2

BABY BOX
RNG150N P2
RNG150N
XiD X1
Pace Xi5
Arris Xi6

REMOTE
*XR2
*XR5

VOICE REMOTE
*XR11
*XR15
*XR16
heart 2


*TYPE OF CALLER
ACCNT HOLDER - OWNER
AUTHORIZED USER- ADDED BY THE OWNER
NOT AUTHORIZED-NOT VERIFIED

i will be asking a series of questions
do you have the long black cord with a circular tip with a pin in the middle?
at the back of your cable box, screw that in a barrel connector that is labeled as CABLE IN
in your cable box do you see a port that is labeled as hdmi out?
connect the hdmi cord, the one with a flat tip... and then connect the other end at the back of your tv
how many port are there in your tv.? what specific port did you connect your hdmi?
in your tv remote, press the source or the input then highlight the hdmi






X1 TV Box Comparison — DVR vs. Non-DVR


summary

Learn the differences between the types of equipment on Xfinity X1.
Quick Links
Overview
DVR vs. Non-DVR TV Boxes
Equipment Types
Feature Comparison
Additional Information
Internal Notes
Collapse All Sections

Overview
If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article explains the differences between these TV Boxes, including the XG1, XG2, XG3, XG4, RNG150N, XiD and other X1 equipment.


DVR vs. Non-DVR TV Boxes

There are a few key differences between the DVR and the non-DVR TV Boxes.
-All recording is done from the DVR.
-X1 DVR connects to the Comcast network to buffer live TV and access certain applications. As a
result:
The ability to pause and rewind live TV, recordings and Xfinity On Demand programs
varies by TV Box. Please see the feature comparison chart for more information.
Your X1 DVR can record approximately 150 total hours of HD programming on the hard
drive, and 150 hours of Cloud DVR storage per X1 DVR.
Access to certain applications also varies by TV Box. Please see Learn More About Our Paid
Xfinity
X1 and Xfinity Flex Apps and Learn More About Our Free Xfinity X1 and Flex Apps for
more information.
The remote can be radio frequency (RF)-paired with all devices except the RNG150N. For more details, see the instructions for pairing your remote with your TV Box.



Simple & Easy - Xfinity TV Product Overview - Central Division


Summary
You can learn about our Simple & Easy Xfinity TV product here.
Quick Links
Overview
Benefits
Streaming Xfinity TV Service
Availability Details
Positioning
Available Services
Core Services
Genre Packs
Enhancement Options
Equipment Requirements
Eligibility
Collapse All Sections

Overview
Simple & Easy allows our customers to select an Xfinity TV product that works best for their needs, choosing from three core services with a variety of enhancements available. They can select a video option with or without TV Boxes.


Benefits
With Simple & Easy our customers get:

The channels they want
The ability to watch with their TV, online or through the Xfinity Stream app
Pricing correlating to channel selection
Streaming Xfinity TV Service
Our customers have the option to stream video content without having TV Boxes in their homes. The quantity of streaming devices available differs whether or not they use TV Boxes.

Without TV Boxes: They can stream on up to two devices at the same time
With TV Boxes: They can stream on up to five devices at the same time
Note: The Xfinity Stream portal counts toward the streaming devices used on an account.


Availability Details
You can review the Simple & Easy product availability article for details.


Positioning
Simple & Easy is ideal for those looking to customize their viewing experience. It can be offered to our new or existing customers. They can subscribe to Xfinity TV service as a stand-alone product or with any other Xfinity line of business (LOB): Xfinity Internet, Voice or Home.


Available Services
Your customer can choose from one of three core TV services, which can be upgraded with additional bolt-on services. Refer to the channel lineup tool for a complete channel list


Service Contents Price
Choice TV
Choice TV
Streampix
High definition (HD) programming
20 Hours of Cloud DVR
​Cloud DVR requires a subscription to Xfinity Internet and is only accessible through the Xfinity Stream app
The 20 hours of Cloud DVR won’t be mentioned when your customer completes consent
$30

Choice TV Select
Choice TV
Streampix
High definition (HD) programming
20 Hours of Cloud DVR
​Cloud DVR requires a subscription to Xfinity Internet
Note: The Choice TV Select package is only available to our Xfinity Flex customers via an on-screen upgrade process. You can review the upgrade article to learn more.

Popular TV
Choice TV
Sports & News
Kids & Family
Entertainment
Streampix
HD programming
20 hours of Cloud DVR with Xfinity X1
Cloud DVR requires a subscription to Xfinity Internet
$70

Ultimate TV Popular TV plus additional digital channels $90

Genre Packs
Service Contents Price
Sports & News* Includes 18 sports and news channels, like CNBC, CNN, ESPN, Golf, MSNBC, NBC Sports and Weather Channel $30
More Sports & Entertainment Includes over 30 channels, like NFL Network, NFL RedZone, Outdoor Channel, CBS Sports Network, Turner Classic Movies, FCS Atlantic and FCS Central

Note: Our customers must subscribe to Popular TV or Ultimate TV $9.95
Kids & Family* Includes 10 kid and family friendly channels, like Disney Channel, Nickelodeon, Hallmark and TLC $10
Entertainment* Includes 21 entertainment channels, like A&E, AMC, Lifetime, Food Network, FX, TNT, Discovery, Animal Planet, OWN, USA and HGTV $17
Latino* Includes up to 42 Spanish-language channels, like Galavision, Cine Latino, Discovery en Espanol, Viendo Movies and VME Kids $10
Deportes*

Note: Our customers can't subscribe to both Latino and Deportes. Deportes is a subset of Latino. Includes over six Spanish-language channels, like ESPN Deportes, Fox Deportes and Universo $5
*Requires a subscription to Choice TV.

Enhancement Options
Available bolt-ons include:

Premium channels
International channels
Subscription Xfinity On Demand
Pay per view sports packages
X1 DVR


Equipment Requirements
Your customer can select Simple & Easy service with or without a TV Box
Those without a TV Box can access their Xfinity TV service content online at www.xfinity.com or by using the Xfinity Stream app
Popular TV service can't have a TV Adapter as the primary outlet. They must have a non-X1 TV Box or an X1 TV Box
X1 equipment is available for those who meet standard X1 eligibility guidelines
Equipment exceptions can be made for those with disabilities. They should be referred to the Accessibility Support Center

Eligibility
Xfinity TV service is available to our new and existing customers. Standard risk assessment processes apply




Xfinity Mobile Product Overview

Summary
Xfinity Mobile combines America's best LTE network with the unmatched speed of 5G plus millions of Xfinity WiFi hotspots. It's built for the way consumers use their mobile devices today, with internet and data at the center of their experience.
Quick Links

Overview
Benefits
Availability Details
Positioning
Fourth-Generation Plan
Third-Generation Plan
Second-Generation Plan
Plan Highlights
Equipment Requirements
Eligibility
FAQs
Collapse All Sections

Overview
Xfinity Mobile combines America's most reliable 5G network plus millions of Xfinity WiFi hotspots nationwide.

It's built for the way consumers use their mobile devices today – with internet and data at the center of their experience. In addition to the most popular phones, we offer smartwatches and tablets for more ways to stay connected.


Benefits
Up to 10 lines per account with no phone line fees for Xfinity Internet customers.
New Xfinity Internet customers with pending installation are eligible for up to two lines.
Please see the Eligibility section below for more information.
Unlimited nationwide talk and text.
Access to millions of Xfinity WiFi hotspots.
International roaming with Xfinity Mobile's Global Travel Pass or “pay as you go" rates.
No term contracts.
Customers can cancel service at any time without penalty, but they are still liable for any remaining device payments and service charges.
Customer service on your terms – call, text or chat with us 24/7.
Enable WiFi Calling on compatible devices for improved coverage and fewer dropped calls.


Availability Details
National


Positioning
Xfinity Mobile is only available to Xfinity Internet post-pay customers. Save with shared data options. Unlimited nationwide talk and text included. Customers who switch to Xfinity Mobile can save up to $400 a year on their wireless bill.

Links to additional resources about how to position the ACSI claim:

mySource Article
Job Aid

Savings based on weighted average of consumer reported savings compared to current charges for top three carriers.

Xfinity Internet required.
Reduced speeds after 20GB of usage/line.
Actual savings vary.

See xfinity.com/mobile/learn/savings-calculator.


Fourth-Generation Plan
See the full details about Xfinity Mobile's fourth-generation plan.

In Aug. 2022, we introduced Xfinity Mobile’s fourth-generation price plan. This price plan features new unlimited data pricing with multi-line savings for unlimited data based on the total number of lines on the account.

Customers on the fourth-generation plan continue to have access to 5G service at no added cost, with the savings and flexibility Xfinity Mobile offers.

All new Xfinity Mobile customers will be on the fourth-generation plan and cannot select the second- or third-generation plan.

Current customers as of Aug. 2022 can move from either the second- or third-generation plan.
Customers who move to the fourth-generation plan will have 30 days to return to their previous plan.


Third-Generation Plan
See the full details about Xfinity Mobile's third-generation plan.

Introduced in May 2020, Xfinity Mobile’s third-generation plan introduced savings for multiple unlimited data lines on a customer’s account.


Second-Generation Plan
See the full details about Xfinity Mobile's second-generation plan


Plan Highlights
Customers can choose between Unlimited and By the Gig shared data options.

By the Gig shared data is available in three amounts (per month):

1GB
3GB
10GB

Customers can mix and match data options on their accounts, with some devices using the Unlimited data option, while others use the By the Gig data option.

Customers can switch their data option selections at any time.
Customers can select the Data Saver feature for By the Gig lines to help manage data use.

Customers on the third- and fourth-generation plans have access to 5G data, where available, at no extra cost for devices that are 5G-capable.

Customers can use their Xfinity Mobile devices as a personal hotspot.

Normal data rates apply when using an Xfinity Mobile device as a hotspot.

For customers on the third-generation plan only, the first 5GB of monthly data use is available at the maximum speeds available based on their location and device capabilities. This may include 5G speeds where available and on compatible devices.

For customers on the second- and fourth-generation plans, maximum personal hotspot speeds are determined based on their data options and device capabilities.

As of Aug. 22, 2022, customers on all price plans will be charged a one-time $10 line set-up fee for each new line they activate. After a line has been activated, there is no set-up fee to upgrade (change) the device on the line. However, if a customer cancels a line and then adds a line back on their account, they will be charged another $10 line set-up fee.

Customers will have data speeds reduced after 20GB of usage per line, per month. Please note that at this time, C-Band spectrum and Ultra Wideband data use do not contribute towards this 20GB data usage threshold.


Equipment Requirements

Customers can bring certain Apple iPhone, Samsung Galaxy and Note, Google Pixel and Apple Watch models from other wireless carriers to Xfinity Mobile. Otherwise, a new device needs to be purchased from Xfinity Mobile for each line of service.
Device Payment Plans (DPPs) may be available for mobile devices, based on the customer's eligibility.
Taxes on the device are charged in full at the time of purchase, as well as the first DPP charge.
Accessories must be paid in full at the time of purchase.
To access 5G, customers will need a 5G-capable mobile device that is compatible with our 5G network, a 5G-enabled plan and to be located in a 5G coverage area.


Eligibility
The account holder must live within the Comcast footprint to qualify for Xfinity Mobile but Xfinity Mobile service also works outside of the Comcast footprint.* Customer eligibility is determined during purchasing according to several criteria related to Comcast services:

Must be an active post-pay Xfinity Internet service residential subscriber or have a pending order for Comcast post-pay Xfinity Internet residential service.
Customers who subscribe to Internet Essentials or part of Internet Essentials Partnership Program (IEPP) qualify for Xfinity Mobile as long as they meet other eligibility criteria.
Returning Xfinity Mobile customers must have Xfinity Internet service installed and actively working before ordering Xfinity Mobile.
Must be the account holder, primary user or manager on an account with Xfinity services.
An authorized user or manager must be able to verify the Social Security Number (SSN) and date of birth of the account holder.
Only the account holder may authorize a credit screening.
Must have an Xfinity Internet account in good standing with no past-due balance.
Note: Customers who have a past-due balance can pay the balance in full to become eligible for Xfinity Mobile.
Must be at least 18 years old.
If an Xfinity Mobile customer no longer maintains a subscription to postpaid Xfinity Internet, Voice or TV and continues to subscribe to Xfinity Mobile service, each Xfinity Mobile line on the account incurs a $25 monthly line access fee in addition to the customer’s other service charges.
For more details, see What happens if I cancel my Xfinity Internet, Xfinity Voice or Xfinity TV services?
There is no tenure requirement; a customer may sign up for Xfinity Mobile on the same day they order Xfinity Internet service.

*Select areas may be unsupported by Xfinity Mobile's network partner.

Address Verification

All Xfinity Mobile orders must be shipped to the customer's Xfinity Internet service address.

Pending Wireline Order Eligibility

New Xfinity wireline customers who have a pending service installation that includes postpaid Xfinity Internet are eligible to sign up for Xfinity Mobile.
Prior to wireline installation (including Xfinity Internet), customers may be eligible for up to two lines of service.
Pre-orders/back-orders count towards the two-line limit.
Devices can only be shipped to the pending service install address – no exceptions (address changes must be completed through Comcast wireline support).
Customers are subject to other account limitations in accordance with Xfinity Mobile policy.
If the pending order is canceled and the customer does not have any post-paid Xfinity wireline services, this will be identified through a nightly reconciliation to treat the customer as a standalone Xfinity Mobile customer and charge applicable line fees.

FAQs
How do I check for Xfinity Mobile coverage?
You can view the coverage map for Xfinity Mobile at xfinity.com/mobile.

Can Xfinity Voice customers port their phone number to Xfinity Mobile?
Yes. Xfinity Voice customers can port their phone number to Xfinity Mobile.

However, if a customer transfers (ports) their Xfinity Voice phone number to Xfinity Mobile, they may break their service bundle and their bundled pricing could change as a result.