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If “no”: Well how can I help you today!
If “yes”Okay, to best help you today, could you please provide me with…
Your Itinerary Number
Unfortunately I’m still unable to find your reservation but, if you made it through
us you would have received an email confirmation
“ I completely understand your concern” or “I am really
sorry that this has happened” or “I am sorry for the inconvenience
I can assure you if we made an error, at Reservation Counter we always make things right.”
I need just one minute to better understand what you currently have.........and then read cancellation policy word for word loud and clear.
Is there anything else I can help you with today?Well thank you for your call; please don’t hesitate to
contact us again if you need anything else.
I am going to do my best to make the change. First let me see if there is availability
for that room type.
You will receive two emails: A cancellation confirmation for your previous
reservation and another email confirming your new reservation. You will receive a refund for
the original reservation within 3 to 10 business days.
If you like I may still be able to get you the room type you want at a similar price and location at another hotel.
Your refund will be processed within 24 hours, and your bank should post it to your account within 3 to 10 business days.
Can you please hold for no more than 3 to 5 minutes while I modify your special
request and confirm with the hotel whether or not they will honor the request?
If I cancel your reservation right now, due to the cancellation policy you will be
responsible for $____.That u will not be refund back to you. Would you still like to cancel?
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