Notes

********************************************* SAMSON'S ASLAA **********************************************************

***************************************************** SENTIMENT *********************************************************
I can fully understand and I appreciate your time and definitely I will make sure this gets resolved quickly for you.
Let me first pull up your account and I will be assisting you to get this resolved, I definitely will make sure that it gets sorted. ( MUST USE IN EVERY CHAT )

I applaud you for your efforts though. You've been helpful with me today.

Thank you for doing it. You're being very helpful and resolving partner. Cheers to our teamwork.

Fantastic! I feel the excitement for you to start using your services again. Please go ahead and enjoy.

I would rather thank you for being so patient and amazing with me over this chat.

Awesome, I really appreciate you are working with me here.

******************************************* M I T H I G O L I Y A N *****************************************************
1. I must say, you are really one of the most understanding, patience and supportive customer, I had chatted today(●'◡'●)

2. I hope I was able to bring a smile on your face today.

3. It was really nice talking to you I really appreciate your time and patience throughout this chat.

4. You have been very kind and cooperative on the chat. Customer like you makes us strong.

5. It was indeed a pleasure to as sist a valuable customer like you. Thank you for being so nice throughout the chat.

6. Awesome, so happy to hear that. I really appreciate it.

7. You been my first customer of the day and I wanted to know if I started my day with a good note, did I?

8. It's you who we need to thank. Thank you so much for your time today and thank you for being a wonderful part of Xfinity.

9. I always want our valuable customers leaving the chat with correct resolution and big smile :)

10. On a personal level I appreciate your patience and warmth approach throughout our chat. I hope you are happy with the support that I have provided today.

11. You have been very patient and amazing with me today, probably the best customer I had today.

12. It is our goal to ensure that we provide you excellent customer service by covering all of your concerns. I hope I shared the same with you.

13. Thank you so much, it really means a lot to me and motivates me to work with more dedication. :)

14. I wish all my customers would be as kind and joyful as you.

Thanks for the positivity, I really appreciate it :) I will pray for your good health and well being of you and your loved ones during this pandemic(❁´◡`❁)

Thanks for making my day better by your positive vibes
Keep smiling and take care❤️


*************************************************** S A L E S ************************************************************
*********************************************************X M***********************************************************
Also along with that keeping in mind that your bill is high enough. I will have an awesome deal for you which can lower your bill with the same services.

Also as I can check your bill is very high, let me help you lower your bill for you.

I can help you lower your bill by $10-20 for XM and $30 for ACP discount, so yearly saving will be $240-600. Also you with that you will get a free device worth $430 at $0 and you just have to activate the free device in order to get the discounts. So it's a Win-Win situation for you :))

The free device that you will get is iPhone SE 3d gen it is a great phone which was releases 3 months back and is worth $430 and you are getting it at $0.

The ACP benefit will first be applied to the Internet portion of your bill. Any remaining ACP benefit will be applied to Xfinity Mobile services. (Affordable Connectivity Program is a program in which if you are eligible you can get upto $30 discount on your internet bill per month. You can enroll yourself on www.xfinity.com/acp.)

I will provide you $25 straight discount on your bill.

but before that may I ask you one thing please?

Out of curiosity, may I know how much you are paying for your current mobile services and for how many lines?

In which you'll get discount on your internet plan $25 per month

Also the best part is that it's a no contract deal

and you can use your same cell phone.

and you don't have to pay anything today.

Your annually savings will be $600 for both internet and mobile.

Would you mind sharing the amount that you are paying for your mobile services as we have an amazing deal for you. I will explain you once I will help you with your concern. I am sure you are going to like it as you would be able to save lot of money

Also all your bills are going to be bundled in one spot with your internet bill and cell phone bill add in one now which is helpful and you will get extra $10-20 discount on your internet bill if you have mobile services with us too.

Who is your current mobile provider and are you currently on a payment plan for any of your devices?

Xfinity mobile combines America' best LTE network with the unmatched speed of 5G plus millions of Xfinity WiFi hotspots to create a network that's rated #1 in customer satisfaction by the American Customer Satisfaction Index (ACSI). It's built for the way consumers use their mobile devices today - with internet and data at the center of thei experience.

********************WHEN MOBILE CX AGREES********************
Please help me with your date of birth and SSN (like 1-1-1-1-1-1-1 due to security measure) to check the eligibility for Xfinity mobile and send you consent . This chat is end to end encrypted and all the details would be masked.

Please be assured that all the sensitive information like SSN, card infor etc. shared on chat from customers will automatically get masked once the chat will end and even Xfinity representatives will not be able to access that masked information in future.

************************************************** GSR SALES *********************************************************

******************** FLEX ********************
Also as you have been so nice to me , let me help you with free peacock premium flex which cost $5 a month at $0 for lifetime in which you can enjoy more than 15000 TV shows and movies free of cost.

Also as for your compensation , we have a great deal for you as well, I will help you with a 4k box and voice remote long with free peac ock app :))

******************** XFI ********************
You will get unlimited data , advance security to your modem you will get free Xfi extenders if you have any speed issue :))

It usually cost $25 for unlimited data, but as you have been so kind to me, I can provide you in just $11.00 and you will get $10 monthly discount.

Also as you have been so valuable to us, let me provide unlimited data in your account.



**************************************** CONSENT AND APPROVAL ****************************************
Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services you want. I'll ask you to review the order and, if it's correct, to please approve it. What phone number or email address would you like to use to complete this process?

I have sent the approval on 8478585019. Please click on I agree to submit it. This link is valid for 3-5 minutes.

**************************************** A C P ****************************************
You can also check our Xfinity website www.xfinity.com and go under all deals and the check for Affordable Connectivity Program for more details.

You could qualify for FREE monthly internet service through the Affordable Connectivity Program. You may be eligible to receive a credit on your internet bill upto $30 per month. After that, you can also add Xfinity Mobile starting at $15/month.

I understand and I will advice you to please check our ACP program in which if you are eligible you can get upto $30 discount on your internet bill per month. You can enroll yourself on www.xfinity.com/acp.


****************************************************** PRO TECH ********************************************************
We need to install all the wires and create the active wall outlet , we need to make connections to make your services active. Tech will cost you $100 and it will be added in your next month bill.

******************************************************** loyalty ********************************************************
We appreciate your loyalty and business with Xfinity since 2014 and it means a lot to us :)

We value your business, and because you've been with us for a long time (X years), have you enrolled to our Xfinity rewards program Or You're already at the (Diamond tier) for Xfinity Rewards! If you sign up, you'll get great perks including a coupon for a $1 movie rental right away.

Have you heard of Xfinity Rewards?-It’s a customer appreciation program Depending on your Xfinity tenure, you are eligible for rewards such as movie nights, early access to games, Xfinity product discounts, family activities, sweepstakes, tickets, gift cards, etc. and let me sign you up for Xfinity Mobile {Access it on Xfinity app or Xfinity.com/Rewards}


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