Notes
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Scripts for opening , Xfinity Reward , CLOSE
Opening: A wonderful day! Thank you for choosing Xfinity! This is Agent Name, your Xfinity Ambassador for today. It will be a great pleasure to assist you today. May I have your first and last name of awesome customer :)
Kindly tell me more about your concern and lets start working on it
Assurance/Appreciation: Thanks for the information. I appreciate you taking time in reaching out to us. I am more than happy to quickly help you fix your issue so you can enjoy your Services.
Usage Of Xfinity Reward Script for all eligible Accounts: Have you heard of Xfinity Rewards?-It’s a customer appreciation program Depending on your Xfinity tenure, you are eligible for rewards such as movie nights, early access to games, Xfinity product discounts, family activities, sweepstakes, tickets, gift cards, etc. {Access it on Xfinity app or Xfinity.com/Rewards}
Closing scripts:
· Mr. / Mrs. Customer, today you chatted in regarding ____________, and we discovered that ______________________. Can you confirm that this resolves your concerns today?
· Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day
Let me summarize what we discussed :)
1. A brief recap______Cx name____, today you chatted in regarding Internet connection, and we discovered that the issue was with slow speed so we have troubleshooted the issue and I am scheduling technician visit for you. Can you confirm that this resolves your concerns today?
2.A brief recap_________ ,today you chatted in regarding login issue, and we discovered that the issue was with pas sword login so we have troubleshooted the issue and you have successfully logged it into your account. Can you confirm that this resolves your concerns today?
3.A brief recap________ , today you chatted in regarding cable issue, and we discovered that the issue was with cable so we have troubleshooted the issue and I am scheduling technician visit for you. Can you confirm that this resolves your concerns today?
4. A brief recap________, I appreciate any feedback on the service and experience I have provided you today,this will help me to grow up and do my job with more dedication and with dignity. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day.
5. A brief recap James, today you chatted in regarding Internet issue, and we discovered that the issue was with internet so we have troubleshooted the issue and activated your modem, change your wifi name and pas sword and help you get login in My Account app . Can you confirm that this resolves your concerns today?
6. A brief recap David , today you chatted in regarding your cable issue, and we discovered that the issue was with cable box so we have activated 2 box for you and fixed it for you. Can you confirm that this resolves your concerns today?
7. A brief recap Robert , today you chatted in regarding your billing issue, and we discovered that the issue was with billing so I have informed it to you. Can you confirm that this resolves your concerns today?
8. A brief recap Evonne , today you chatted in regarding your billing issue , and we discovered that the issue was with billing so I have informed about payment arrangement and you have scheduled the payment arrangement for 22 nd Jan and restored your services for you. Can you confirm that this resolves your concerns today?
9. A brief recap Shirley, today you chatted in regarding Internet issue, and we discovered that the issue was with internet so we have troubleshooted the issue and activated your modem and upgraded your speed to 900MBPS for you at no cost. Can you confirm that this resolves your concerns today ?
10. Can I just say something here. You have been very awesome and extremely amazing with me today, probably the best person I talked today. Will there be anything else I can help you today?
AFTER THIS USE CSN 2 :-
I appreciate your patience and warmth approach through out our chat. I appreciate any feedback on the experience I have provided you today at the end of this chat
Opening: A wonderful day! Thank you for choosing Xfinity! This is Agent Name, your Xfinity Ambassador for today. It will be a great pleasure to assist you today. May I have your first and last name of awesome customer :)
Kindly tell me more about your concern and lets start working on it
Assurance/Appreciation: Thanks for the information. I appreciate you taking time in reaching out to us. I am more than happy to quickly help you fix your issue so you can enjoy your Services.
Usage Of Xfinity Reward Script for all eligible Accounts: Have you heard of Xfinity Rewards?-It’s a customer appreciation program Depending on your Xfinity tenure, you are eligible for rewards such as movie nights, early access to games, Xfinity product discounts, family activities, sweepstakes, tickets, gift cards, etc. {Access it on Xfinity app or Xfinity.com/Rewards}
Closing scripts:
· Mr. / Mrs. Customer, today you chatted in regarding ____________, and we discovered that ______________________. Can you confirm that this resolves your concerns today?
· Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day
Let me summarize what we discussed :)
1. A brief recap______Cx name____, today you chatted in regarding Internet connection, and we discovered that the issue was with slow speed so we have troubleshooted the issue and I am scheduling technician visit for you. Can you confirm that this resolves your concerns today?
2.A brief recap_________ ,today you chatted in regarding login issue, and we discovered that the issue was with pas sword login so we have troubleshooted the issue and you have successfully logged it into your account. Can you confirm that this resolves your concerns today?
3.A brief recap________ , today you chatted in regarding cable issue, and we discovered that the issue was with cable so we have troubleshooted the issue and I am scheduling technician visit for you. Can you confirm that this resolves your concerns today?
4. A brief recap________, I appreciate any feedback on the service and experience I have provided you today,this will help me to grow up and do my job with more dedication and with dignity. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day.
5. A brief recap James, today you chatted in regarding Internet issue, and we discovered that the issue was with internet so we have troubleshooted the issue and activated your modem, change your wifi name and pas sword and help you get login in My Account app . Can you confirm that this resolves your concerns today?
6. A brief recap David , today you chatted in regarding your cable issue, and we discovered that the issue was with cable box so we have activated 2 box for you and fixed it for you. Can you confirm that this resolves your concerns today?
7. A brief recap Robert , today you chatted in regarding your billing issue, and we discovered that the issue was with billing so I have informed it to you. Can you confirm that this resolves your concerns today?
8. A brief recap Evonne , today you chatted in regarding your billing issue , and we discovered that the issue was with billing so I have informed about payment arrangement and you have scheduled the payment arrangement for 22 nd Jan and restored your services for you. Can you confirm that this resolves your concerns today?
9. A brief recap Shirley, today you chatted in regarding Internet issue, and we discovered that the issue was with internet so we have troubleshooted the issue and activated your modem and upgraded your speed to 900MBPS for you at no cost. Can you confirm that this resolves your concerns today ?
10. Can I just say something here. You have been very awesome and extremely amazing with me today, probably the best person I talked today. Will there be anything else I can help you today?
AFTER THIS USE CSN 2 :-
I appreciate your patience and warmth approach through out our chat. I appreciate any feedback on the experience I have provided you today at the end of this chat
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