Notes
Notes - notes.io |
The clients desired resolution: cancel
Did you call the hotel: What was the outcome: **
Did you call AAS: What was the outcome: ***
What else did you do to resolve the situation: i read the cancellation policy and cancel
What was the final outcome of the call: resolved
Resolved or Escalate:resolved
***************************************************************************************************************
Nature of the Problem: Customer call to cancel because she needs another hotel, and the customer said that she spoke with koki (manager) and that she authorized the cancellation without any penalty . She said that in our website shows that this reservation had a Free cancellation before 04 PM on July 10 2015 and in our system show us this cancellation: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, July 9th (local hotel time).
The clients desired resolution: cancel and refund.
Did you call the hotel: yes What was the outcome: I call the hotel and spoke with casey on the front desk and she told me that koki did not authorised the cancellation without any penalty and that they are not able to cancel, this reservation without penalize the customer for 1 night
Did you call AAS: What was the outcome: **
What else did you do to resolve the situation: i call the hotel to get info and approve. I explained the customer several times that i can not cancel the reservation for a full refund because I spoke with the hotel and they did not authorize the cancellation without any penalty, Customer called the hotel again but the Manager was not available any more.
What was the final outcome of the call: Customer is waiting for the resolution
Resolved or Escalate: Escalated
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
