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CPC: 27.22
1.
Name of contact (if non account holder): AH
IDV passed/failed: mobile and email
Reason for contact:
-service being disconnected / want to make a payment 24.95 cannot afford to make a payment of 39.72
Resolution provided:
-inform the 12.50 being to the account or bill due to the late payment fee
-offer payment extension to reinstate the service however the cx cannot make a payment for the remaining balance / consult to the billing team and inform the cx we cannot guarantee if this is being waived because there is an adjustments being made last month /
-ask my supervisor if I could waived off the 12.50 and allow me to process / take the payment of 27.22 Code is 778502.
-inform the MRC and inform the contract end date
Timeframe (if applicable): 2hrs
Consequences of non-payment: barring / dca
Method of payment: mastercard
Preferred payment date: n/a
Direct Debit accepted: n/a
1217928167 MISS Angela Williams
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