Notes

1. newhaven
omni
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2.
moly walch

an abrur eagale cruz mariott
80543382

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3.dan hanser
1480671 ashly
marriott


Nature of the Problem: Refund
The clients desired resolution: Customer call tree days ago in regards to his cancellation, the case was not escalated.
Did you call the hotel: What was the outcome: n/a
Did you call AAS: What was the outcome: n/a
What else did you do to resolve the situation: I explain this to the customer and that he has to wait 2 to 3 days more
What was the final outcome of the call: He will wait for his refund.
Resolved or Escalate: Escalate
-----------------------------------
4.wendy
number of the Hotel
Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate:
--------------------------------
5.
claribel rodriguez
janluca poro
gailord orlando

Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate:
---------------------------------
6.
jan danhouse
1110802764604
ag 6-9
sgeanhaus
timm

8777877186

Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate:
----------------------------------
7.calin gelinger
aarp
hotels.com
confort inn
1801sout 31sth aihowa

Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate:
------------------------------------
8. bushey christian
35822196

Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate:
----------------------------------
9.
nelson doris
ogsfot suites

Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate:
------------------------------------
10.clifer
cliffer withe

Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate:
-------------------------------------
11.
lowe Sara
Tiffany
Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate:
---------------------------------------
12.
Hotel choice.com
brenda deverger
[email protected]

econo lodge tenese
Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate:
--------------------------------------
13.elain hopking

the hilton tromple street

Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate:
---------------------------------------
14.katherin hopkins
488257900

Nature of the Problem: reservation canceled
The clients desired resolution: Customer call to confirm that the reservation is cancel
Did you call the hotel: What was the outcome: n/a
Did you call AAS: What was the outcome: n/a
What else did you do to resolve the situation: check the information in my system
What was the final outcome of the call: The reservation was canceld
Resolved or Escalate: Resolved
-----------------------------------
15.michell ri
13313410392

Nature of the Problem: Confirmation email
The clients desired resolution: Customer never received the confirmation email.
Did you call the hotel: What was the outcome: n/a
Did you call AAS: What was the outcome: n/a
What else did you do to resolve the situation: I check the email address again [email protected] it was correct.
What was the final outcome of the call: I sent the confirmation email and I provide her the Itinerary number.
Resolved or Escalate: Resolved
---------------------------------
16.christine greengli


Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate:
----------------------------------
17.anmarie mccure
jul 10
123571003711

the carpet and all
the room was dirty
and

Nature of the Problem: Bad quality in the hotel room
The clients desired resolution: Mrs. Mccue call in regards to complain about her room in the hotel, she told me that the carpet and all the room was dirty and she was not happy in there. She request the full refund of the reservation.
Did you call the hotel: What was the outcome: n/a
Did you call AAS: What was the outcome: n/a
What else did you do to resolve the situation: I explain the customer that I have to escalate this to my support team and they are going to contact her in 24-48 bh.
What was the final outcome of the call: escalate this to** AE**, provide the customer the number of this case. She provide me her number the other one is from her husband and he works so she rater to call her directly.
Mrs. Annmarie Mccue telephone number:9548294351
Resolved or Escalate: Escalate
------------------------------------
18.porpert margarethe

Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate:
-----------------------------------
19.heter saber
5900609
Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate:
-------------------------------------
20.
Diana Martinez
PBCHS9958168344
PBCHS8128252994
Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call:
Resolved or Escalate:
------------------------------------
21.
randy charlsom
1110607943035
----------------------------------
22.
ton schendler
13505065383
--------------------
23.
lorine criste
122878785185
------------------------------
24.lizz jolie
brandon hogarton
13587760382
3010
------------------------------
25.steave
tavans
MOrgan stanley
--------------------------------
26.linda robins
--------------------------
27.kathy
214458835
Nature of the Problem: Cancel reservation
The clients desired resolution: Customer is not going to be able to be in the hotel, customer request the caneclation
Did you call the hotel: What was the outcome: n/a
Did you call AAS: What was the outcome: n/a
What else did you do to resolve the situation: Check the cancellation policy.
What was the final outcome of the call: Cancel the reservation customer get the emai.
Resolved or Escalate: resolved
-------------------------------
28.paula bershay
182061693
20-24

criss in the front desk change the dates in her system
and aprove to cancel the night that the guest don't need.

Nature of the Problem: Change dates and cancel one night
The clients desired resolution: Customer made a mistake in the reservation, she needs the arrival to Ag 21-24 just for 3 nights, I check this in voyager but we don't have availability.
Did you call the hotel: What was the outcome: I spoke with Criss in the front desk she was agree to cancel the night that the customer don't need without any penalty and also process the request to change the dates in her system.
Did you call AAS: What was the outcome: n/a
What else did you do to resolve the situation: I escalate this to **HAR**
What was the final outcome of the call: I advice the customer this information and she will have the email in regards of her refund
Resolved or Escalate: Escalate

6022064227

her flight
-------------------------------
29.maxwell
---------------------------
30.barbosa
williams
ramada williams arizona
--------------------------
31.ritha Rios
---------------------------------
32.
anthony misoly
chicaho

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33.
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34.john robetson


recreation inn corona

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35.amy mcavani
hampton inn

christoper.

--------------------------------
36.val- essen ilene

214370375
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40.sue louz
$206.10 king bed $40.83

jenifer can not cancel
just change dates if she want to.

3053386318
Sue telephone

oct 29 -30
non ref.
[email protected]
camille
$21.09
$246.93
8004994833

1 grand sout boulebard orlando florida
---------------------------------
41.
tom smath
[email protected]

sharton victoria bc
123664710489


-----------------------------------
42.jou vanderlike

---------------------------------
43.marie lamoi
35fmp
-----------------------------------
44.katherin



[email protected]
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45.
micon
carun
6808575

dasol inn and sutes
anahaim
--------------------------------
46.john berry
pal canion resort palmsprengs california
-----------------------------------
47.david rosten
101.00
cartona
-------------------------------------
48.
lematre
endober inn masachusets
[email protected]

2350

-+------------------------------------
49.
----------------------------------
50.terry kerr goden
microhotel iglo river alaska
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51.
danne pelfrey
hiatt regency columbus ohio
32c2krb3

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52.
-------------------------------
53.wanda
ag5

123233172854
-------------------------------------
54.paul manier
quality inn
burmington ontario

---------------------------------
55.
beky

213959054

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56. sherye Tuck
motel 6 california
1 rooms cancel the reservation
213062578
21

1
2 queen beds
botom floor
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57.
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58.
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59.
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60.
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