Notes

open notepad and write 2-3 responses before sending it to the customer.
Step 1: Opening + toggle script
Step 2: Thank you for reaching out to us + relate statement.
step 3: Let me check your account + Thank you for patience
step 4: Thank you for business with Xfinity. Having a loyal customer like you is really heartwarming.
Step 5: Work on issue( probing questions + Set clear expectations + app. for efforts + self help and BAXA)
step 6: Pitch something + resolution
step 7: app. for time + Additional help + summarize
step 8: ending scripts.

My account:
Just a friendly reminder that the Xfinity My Account app will allow you to manage your account, view and pay the bills, check out and order current discounts and promotions, even set technician appointments, and many more.

Rewards:
Have you heard of Xfinity Rewards?
It’s a customer appreciation program Depending on your Xfinity tenure, you are eligible for rewards such as movie nights, early access to games, Xfinity product discounts, family activities, sweepstakes, tickets, gift cards, etc. {Access it on Xfinity app or Xfinity.com/Rewards}

"Xfinity WIFI App":

I would like to share amazing information that Xfinity provides millions of free WIFI hotspot network service across the country. You can download Xfinity WIFI Hotspots Apps from google play store or Apple app store on your smartphones. It is an amazing app that can help you to connect to Xfinity WIFI hotspots around the town. Everything is included at no additional cost.

"Xfinity Stream app::

I would like to share amazing information that you can watch your favorite shows on Xfinity Stream App. Watch all your channels on any device. Access thousands of On Demand movies and shows and stream or download your DVR recordings to watch even if you’re offline. Everything is included at no additional cost. Download the Xfinity Stream APP for your mobile device from your Apple's IOS Appstore/ Android's Playstore

"Xfinity App":

I would like to share amazing information on Xfinity App. With this App you can view and manage every device on your network, get alerts when new devices connect. Schedule bedtimes and WiFi time limits for your kids. Pause WiFi during dinner, and more. Everything is included at no additional cost. Download the Xfinity APP for your mobile device from your Apple's IOS Appstore/ Android's Playstore.

XM Pitch:
Would you mind sharing the amount that you are paying for your mobile services as we have an amazing deal for you. I will explain you once I will help you with your concern. I am sure you are going to like it as you would be able to save lot of money
Flex:
Also as you have been so nice to me , let me help you with free peacock premium flex which cost $5 a month at $0 for lifetime in which you can enjoy more than 15000 TV shows and movies free of cost.
Xfi:
Also as you have been so valuable to us, let me provide unlimited data in your account.
It usually cost $25 for unlimited data, but as you have been so kind to me, I can provide you in just $11.00 and you will get $10 monthly discount.