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2) ONE VIEW :- https://oneview.swiggy.com/#
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-
IGCC Claims :-
Exception Count :-
------------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-As per Dc
IGCC Claims :-
Exception Count :-
-----------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-As per DC feedback taken
IGCC Claims :-
Exception Count :-
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Issue is reported post 24 hours.
-------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Unable to understand the Concern.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Customers linked to high abusive users hence only feedback shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Previous agent already shared feedback with Cx hence shared 02 response
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Previous agent already processed Refund hence sharing 02
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Cx not have past 5 order count hence not ran DC only feedback shared as per CX history
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Cx has less than 5 orders hence unable to run dc but due to no gratification in history issued a coupon of FOODLOVE-RBKYIA for worth INR /-
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Ticket ID:-
Issue:-
Item :-
VOC :-
Resolution:- DC over-ridden as per cx issue feedback has been shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-invalid image, feedback has been shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Google image, feedback has been shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :- IGCC issue image time mismatch,feedback has been shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Order already replicated.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Email sent requesting missing item details.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Asked for an image to validate the issue.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-As per system recommendation
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Compensation already processed
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Issue is reported post 5 hours hence shared feedback
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Unable to create an issue in oveview because its image based scenario
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-As per IGCC new rule sheet processed the refund of INR
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Issue is reported post 5 hours hence shared feedback
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-DC over-ridden as per cx issue feedback has been shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-No image provided hence feedback has been shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Cx shared Google image hence feedback has been shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Order already replicated.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-(Feedback) Dominos feedback shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Asked entire order Images from cx to validate the issue, the ticket has been closed manually.
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03 for refund
Dear Customer,
Greetings from Swiggy!
We would request you to accept the refund and consider it a rare and one-time occurrence.
As the compensation has been already provided, we will no longer be able to compensate for the same.
Your disappointment is understandable however, we see that you have been associated with us for quite some time and we request you to give us another chance to serve you better. Please do not lose your hope in us.
We do value your relationship with us and hope to serve you better in the future.
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Ashlay.
Swiggy Support Team.
........................................................................................................................................................................................................................................
03 for Coupon
Dear Customer,
Greetings from Swiggy!
We would request you to accept the coupon (coupon name) and consider it a rare and one-time occurrence.
As the compensation has been already provided, we will no longer be able to compensate for the same.
Your disappointment is understandable however, we see that you have been associated with us for quite some time and we request you to give us another chance to serve you better. Please do not lose your hope in us.
We do value your relationship with us and hope to serve you better in the future.
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Ashlay.
Swiggy Support Team.
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