Notes

What I am going to do is to check your account to verify our options first and get the best resolution. I appreciate your patience. Let's work together, to resolve this for you. Sounds like a plan?

I know that you are in a situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home. If only I have the power and capability to extend your payment and restore your service, I won't hesitate to do so.

As a customer myself I would to help you restore the services today however since the system has verified that there was an unsuccessful payment arrangement it will not let us process another extension as we have reached the maximum days and amount of delinquency.

The payment arrangement is automatically being set up by our system and without eligibility, your service will not be restored as well even if you schedule a new future payment. Hoping for your understanding.

If only this is within my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this is. I just want to be transparent and ensure to resolve your issue without giving false information. I certainly get your point and as much as I would like to help you get additional 2 days, our options are only limited and we only have payment arrangements that have already been given to you. Another option that you can try is to speak with our collections team about different payment plans

Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment. Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple.

You can restore your service temporarily by following the link. However it might get disconnected again due to more delinquent days. Please make the payment for the delinquent amount otherwise you will again get interruption within 24 hours.

Account disconnection is handled and monitor by the system only. There is no human control on it. Whenever we restore services the system deactivate the services after 24 hours.