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If you are not available for the visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing the person to be there on your behalf.
If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page
I am really sorry and let me get this resolve for you , now I am going to check with my supervisor for same and will share all the complete details with you so that you do not have to chat back with us for same issue.
Rest assure this time I will personally take care for this so that you do not have to chat back with us for same issue.
Also I will add complete detailed notes from my side so that our tech will also work on the same
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