Notes

Opening:- Hey , I hope you doing well today. How may I assist you?

INTERNET:- Relate/Issue Acknowledgement
1) I am sorry your internet is not working. I know that can be frustrating. I will be glad to help you resolve this issue.
2) I apologize for the inconvenience, I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed.
3) I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in. Please be assured, I am here to help you
4) I am apologize for the inconvenience. A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored. Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.
5) Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.
6) I completely understand your situation as I am also a customer at some point, I surely will try my best to get this sorted over the chat.

APPRECIATION:-
1)Thank you for being an awesome customer throughout the chat. We appreciate your business.
2)Thank you for your efforts, I truly appreciate it.
3)I appreciate your patience and effort going through the necessary troubleshooting steps to fix this
4)I appreciate your patience. We are almost close to the conclusion. Please stay connected for some more time.
5)Thanks for the information. I appreciate you taking time in reaching out to us. I am more than happy to quickly help you fix your issue so you can enjoy your Services
6) I really appreciate you for being a valuable customer for such a long time, it’s honor serving you

BEXA:-
XFINITY HOTSPOTS APP
1)Xfinity has millions of Wi-Fi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient Wi-Fi and can be accessed using Xfinity User ID & Password when you see Network Name Xfinity Wi-Fi on your device.
2)Save on your cellular data and stay connected with our Xfinity Hotspot services. To know more about Xfinity hotspots, please have a look at the link when you have time, https://www.xfinity.com/support/articles/about-xfinity-wifi-internet
3)You may take advantage of our Xfinity Hotspot. The Xfinity Hotspots can definitely save your day as it's available and free nationwide. You can connect any of your devices by connecting to "xfinity wifi" and just by logging in using your Xfinity username and password.

XFINITY FLEX
1)Stream your favorite content in one place at no extra cost – including thousands of free TV shows and movies. Using a Wireless Streaming Box, you can watch Netflix, Amazon Prime Video, thousands of free movies, shows and more – without switching apps or inputs. Flex offers one-stop search and control with the award-winning Voice Remote.
2)Stream over 10,000 free movies and TV shows through apps included for free with Xfinity Flex service. Watch, rent or purchase On Demand content, available in 4K UHD. First Flex streaming TV Box (includes the 4K streaming TV Box) will be available at no additional cost.
3)Xfinity Flex brings you what you love, all in one place - your TV! With Xfinity Flex, you’ll be able to stream more than 10,000 free movies. Also access their music choices, like Pandora, iHeartRadio and Amazon Music.

XFI:-
1) As currently your modem is XFI enabled, so you can set up your home Wi-Fi and be online in minutes, find your Wi-Fi password, see who's online, troubleshoot issues and even pause home WiFi network access during dinner time.

XFI COMPLETE:-
1)Xfinity xFi is a superior in-home WiFi experience, delivering the best combination of speed, coverage and control throughout the home. For customers who want more speed, security and value, xFi Complete provides an unparalleled experience. It includes:
Features:- An updated gateway, starting with our xFi Wireless Gateway.
Unlimited Internet Data for unlimited streaming and gaming.
Whole Home WiFi, which automatically evaluates the customer's network performance to help ensure the most WiFi coverage throughout their home, with an xFi Pod included if needed.


SELF HELP:-
MY ACCOUNT APP
1)If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page

STREAM APP:-
1)can turn any Apple or Android smartphone or tablet into a personal TV screen using the Xfinity Stream app.
Stream live news and sports, schedule DVR recordings, watch thousands of Xfinity On Demand shows and movies, and download your DVR and purchased movie library. Plus, rent or buy movies and shows (Android devices in-app and from xfinity.com/stream in your web browser) and watch on the small screen or the big screen.

AUTOPAY
1) Please note that you can setup up Automatic Payments by visiting https://customer.XFINITY.com/#/settings/bill/autopay

CLOSING:-
1)I would love to hear about your chat experience with me today. If you’d like to share your thoughts, you can click the “end chat” option. I would appreciate any feedback on the service and experience I have provided.
2)You were awesome to work with ! Thank you for choosing XFINITY !! We do appreciate your business and loyalty with us. Have a great and awesome day!
3) It is our goal to provide excellent customer services by covering all your concerns. Will there be anything else I can assist you with today?