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( can you tell me more about it? )
( so to start with, may I know what modem did you avail or use? )
I appreciate that you bring this to our attention. I'll exhaust everything to resolve your concern about network activation. that's why I will be your partner and resolution expert thru out the course of this process.
by the way, congratulation in availing our [ ],
just to set a clear expectation about the process, we will be using the XFINITY app to activate the internet connection to your modem
may i know if you already had downloaded the XFINITY APPLICATION and sign up an account for it?
(dont worry if not because i will be happy in assessing you with that.)
( are you using an android phone or iphone?)
hmm okay i get it, so right now i want you to go to your ( appstore/playstore)
playstore - the Playstore logo has a triangular shape with four different colors on it
appstore - the appstore logo has a rectangular shape with a litter A look alike inside of it.
then type at the search bar, which is located at the top of your screen Xfinity and then choose the one that has a cosmos color on it with a letter x at the center.
while waiting for the xfinity application to launch, do you know that amazing xfinity application can controll the WIFI experience of the users inside the house. you could also change the wifi name and password, configure the settings, and you could also pause devices from using the internet when it is mealtime or sleep time.
so way back to the app installation
after you install it, I am advising you to make an account if you don't have one or input your existing account.
after that is i want you to
or somehow heard about it? because it will be the most crucial part in activating the our network has context menu
so the first thing that we will going to do is to check the connections and power of the modem. Then, we'll utilize the XFINITY APPLICATION to activate your modem, then set the WIFI name and password if necessary. In case the outlets in your house are not yet active or you don't have outlets yet, I can walk you through on how to set an appointment through the app
in checking the connections and the power of the modem you can see at the back of it, in where you can find
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