Notes

However, we are constantly adding more devices hopefully we will be able to serve you soon.
I would request you to please send your device invoice at [email protected]

I also want to inform you that we have a recycled option where you can recycle your device and we will give you 200 Rs voucher in your register email for recycling your device.

I would like to inform you that please go to your cashify app then select additional services >>recycle the device.


Cx wants to sell his device but the device is not listed//pitch for recycling his device // Info shared

Cx wants to sell his device but the area is not serviceable// Info shared

CX wants to know about his pickup// Pickup delay// Arrange pickup asap//Escalation marked// Info shared

Cx wants his pickup asap// Prompt pickup/ Escalation marked// Info shared

Cx had not received his payment// payment pending// Info shared
Cx had not received his payment// Payment failed// Info shared
Cx had not received his payment// Payment is completed from our end// Info shared

Cx asked when he received his payment after his order was completed// Info shared


I'd like to inform you that once you place an order with Cashify to sell your old device, our technician will come to your location and diagnose it in front of you, after which you will be paid via the payment method you selected. 
PAYMENT MODE
Sir, you can change your mode of payment from your Cashify account before pickup.
Kindly login to your Cashify account, Go to profile >>Payment mode>>choice payment mode>>Update.

CA: LL:: BA""CK

Sure Sir, I will arrange a callback for you but once please share your query I will try my best to resolve it for you if you allow me.

CANCEL ORDER WITHOUT INFORMATION

We apologise for the unpleasant experience you had. I would request you to please place a new order with the same device and I assure you that issue will be highlighted further for investigation.


We apologize for the experience that you had to go through But Garima for this concern you have to contact Samsung because we are unable to access your order.

Mam, As I told you we dont have any details regarding your device, I request you to please contact Samsung and ask for the exchange details regarding cashify.



I am sorry Shailendra, but the exact time is not visible to me as i mentioned earlier that I have forwarded your concern to the team we assure you your device will be picked up with priority.

Do not worry, Definitely I will make sure that this gets to resolve for you as I am escalating your concern with our higher authority to make it on utmost priority


Thank it is great that you alerted us to this issue. I will surely help you.


It would be brilliant if you could give me just of few more details on.
As I understand you want to cancel your order it would be great if you could tell me a bit more about this concern.
I would feel the same in your situation, but do not worry we will sort this out.


Thanks, it is great that you alerted us to this.

9. You are absolutely correct. Let’s look into this.

10. Definitely, I will make sure that this gets resolved for you.

When Handling
Angry Customers

16. “What I’m doing for you now is…”

19. We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our managerial team and I assure you that It will be resolve earlier.

17. Don’t worry, I often make that mistake myself.”
20. I recommend that you [INSERT ACTION], Mrs Smith, so that I can take further action without delay


I am glad that I am able to help you......Is there anything else I can do for you?