Notes

His C KEY doesn't work, so we're going to look for a new flight. that is why Travis password doesn't work for this computer. his is having problems with the keyword. we're looking for an Oversold flight. control + O, f10 and look at my volunteer list. then control f1 to see my amount to see what I am approved to offer the customers. Have an individual conversation with the customer about the volunteering. Customer can take what they are offered if not they can wait till, they are given a better amount. Customer can also be removed from the list. Once removed they can also be added back. Once they get added back, they will be offered the same amount of money they got the first time. DO NOT INCLUDE THE VOLUNTEER AMOUNT IN THE ANNOUNCEMENT. call the DOD who is the no one is willing to volunteer (they don't like doing that). However, checked in last will be denied boarding. Oversold things don't document in teams. Put it in O-text. {control + O f9, opt.2 opt.1} Make sure everyone you talk to you note it in O-text. DOD will Approve the amount or update the amount if needed. try to get a volunteer because we are trying not to deny boarding. Do not go in details on the announcement. take their boarding pass rebook them for the nest flight. on the old boarding pass write VOL. control + G, f3, [VOL]. print the NOC Control + O F2. control + O, f10 [VOL] find protect not on vol. This will Automatically give them a confirmed flight. people are going to come up to you for volunteer. once found [VOL] [CTRL+Z OPT 5] TO put them into the standby. ask them not to leave the area. in the event of in volunteer denied boarding. they don't receive the voucher they get a check. sometimes the voucher amount is more than the check. You cannot PDC an oversold flight. The Spanish lady explained something I didn't understand. I guess don't check in late... main thing is how to identify the oversold. If there are people missing on the flight. start giving people on the OS list seats. Vol list goes backwards. if john, James and Jim volunteer Jim will go first them James then john. two things we need to know, is it oversold? and no splits. we are finally done!