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you cleraly undersanding]
so, what you are saying is...
clarify right away.
I think we had a bad communication or connection, please repeat that
understand... do not assume...
verify the correct spelling with their information
"could you please say that again...." "more slowly,,,"
can you say that again more slowly/
repeating questions ....
ask questions
ons
open ended questions - "wh" questions
close ended question - "yes" or "no" answers
a tomorrow 10 okays for you.
short affirmations
-i see...
-I understand...
"Okay ... " "so ..." "
listen
be aware
complete actions.
Take notes when needed.
paraphrasing...
apply what she said on a real-life situation.
"The customer is always right"
if costumer, already upset/// use empathy.
picking up ques...
taking ownership
pick up noy being genuine...
focus on the solution.
avoid saying I'm sorry / i don't know ... say let me find answer go you....
don't ask calm down.... "I understand how you feel" " let me see if I can find the answer for you
"I can fix the electronics"
"NEW QUESTIONS...:
"LET ME SEE WHAT i CAN DO..."
"wELL i CAN DO THIS, THIS IS WHAT i CAN DO" - GIVE OPTION RATHER THAN SAYING SORRY...
sTILL FIND A WAY TO WORK EITH....
What can i buy water...
try to solve the internal problem`s
watch for patterns...
don't be afraid to talk with TLs.
...
recognize the problem, find a solution. enj0y the entire task....
HOw to react...
remind it is not you they are mad for
positive work space..
DEALING WITH PIERRFIED COSYUMRT
peaceful workplace
exercise
find an activity
manage your time...
take a break
celebrate your success
how to "wow" your customers?
offer something they don't know they needed...
say thank you
we were your bigger fans
support a good cause
share stories
surprise clients
follow up
reward
big brands....
big innovation and great service
"Thank you cards"
. membership for an exclusive clubs
faqs
don't beat self up for not knowing early on... "let me find that out for you right now)
-asl permission for hold..
being too friendly to being flirty-- be polite, always be polite
"Thanks for reaching out,,, we have step by step)
Explain the reason why you need to transfer...
copy and paste their question in google translate... "I'm sorry, I don't speak your language."
chatty customers: "redirect the convo to the topic"
set boundaries in work and personal life...
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