Notes
Notes - notes.io |
Important tools you'll need to assist customers in right way:
1. Einstein360
2. ACSR
3. XM360
4. XOE
5. Mercury
----------------------------------------------------------------------------------------------------------------------
NPS: One of the most important aspect of KPI(Key Performance Index).
Net promotor system is about the feedback from customers into the company, and will to make improvements in key areas, like repair, reliability, billing and equipping people to deliver an amazing customer experience.
It is based on one simple question: How likely are you to recommend Xfinity from Comcast?
Customers answer on a 0 to 10 scale and are placed in three categories based on their answer:
Promoters - Customers who are loyal and enthusiastic supporters; will tell others to choose us. (9-10)
Passives - Customers who are satisfied, but not motivated to recommend us. (7-8)
Detractors - Customers who are not happy with our service and who will tell others not to choose us. (1-6)
How is the score calculated?
The Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters, while Passives are left out of the calculation.
----------------------------------------------------------------------------------------------------------------------
Quality/S4X Behaviors
S4X interaction is a quality program centered on eight behaviors that help create a best-in-class customer experience while also supporting processes that drive and sustain business results. These behaviors will help you to achieve your KPI's like NPS.
S4X: Start, Solve, Sell and Summarize
1. Be Warm and Friendly: Create a personal connection so that customers feel valued and truly believe Comcast and you care to build a foundation of trust.
2. Own It: Instill confidence in the customer that they have reached an expert who is fully committed to addressing their questions or concerns.
3. Listen Actively and Respond Appropriately (LARA): to ensure a clear understanding of the customer’s unique situation, express genuine concern for helping the customer and be fully present throughout the interaction.
4. Show Appreciation: to give every customer the VIP treatment, making them feel as though they’re a priority. Genuinely express gratitude for their business during the interaction.
5. Make it Effortless: to respect our customers’ time and provide a level of service that feels easy and seamless to the customer.
6. Discover Needs: to ask effective, relevant questions to gather a deep understanding of the specific customer situation in order to provide the best solution, recommendation or outcome.
7. Set Clear Expectations: to provide relevant, valuable information on actions taken and applicable next steps.
8. Be and Xfinity Ambassador (BAXA): to clearly demonstrate how Xfinity has the best products, services and online support in the marketplace. Share details regarding various Xfinity features like Xfinity WiFi Hotspot, Xfinity Rewards Program etc.
You can check the chat examples on Behavior in Action Tool: https://behaviorsinaction.comcast.net/
Sign in with your BP ID and password.
----------------------------------------------------------------------------------------------------------------------
Line of Business: It's a general term that describes the product or services a business offers.
Xfinity/Comcast Line of Business's are Xfinity Internet, Xfinity Cable, Home Phone(Voice), Mobile and Home Security.
----------------------------------------------------------------------------------------------------------------------
Xfinity Rewards
Xfinity Rewards is a customer appreciation program with a mix of special perks and unique experiences as a way to thank Xfinity customers. Depending on how long the customer has been an Xfinity customer, hey will be eligible for rewards such as movie nights, early access to games, Xfinity product discounts, family activities, tickets, gift cards, etc., and they’ll be refreshed regularly.
To join or view rewards, they can do so via the Xfinity app or by visiting Xfinity Rewards: xfinity.com/rewards
The Xfinity Rewards tiers are based on the customer’s years of service:
Silver Year 0-2 years
Gold - 2-7 years
Platinum - 7-14 years
Diamond - 14+ YEARS
----------------------------------------------------------------------------------------------------------------------
Xfinity WiFi Hotspot
Xfinity has millions of WiFi hotspots throughout our service area to make sure customers are always connected. These hotspots provides fast, convenient WiFi and are free to Xfinity Mobile customers and eligible Xfinity Internet.
There are more than 18 million Xfinity Hotspots available nationwide.
Customer may only have 10 concurrent devices connected to Xfinity WiFi. If they exceed 10 concurrent devices, they'll need to disconnect a device from Xfinity WiFi to connect an additional device.
Customers can check available WiFi Hotspot in their area by using this link: https://www.xfinity.com/learn/internet-service/wifi#WiFiMap
They can download the Xfinity WiFi Hotspot App from App Store or Google Play Store and Sign in with their Xfinity ID/Username & Password.
----------------------------------------------------------------------------------------------------------------------
Xfinity Products
Xfinity is the residential service brand that provides TV, high-speed Internet, phone, mobile, and home security services.
Xfinity products include:
- Xfinity Internet
- Xfinity Gateway
- Xfinity Cable
- X1 Cable box
- xFi Complete
- Home Phone
- Mobile
- Home Security
- Xfinity Flex
Xfinity Internet: Xfinity is the largest cable internet provider in the US, serving select areas of 40 states. Xfinity Internet offers super-fast Internet plans across the nation with affordable prices.
Available Speed Plans:
-Connect: 75 mbps download speed - 10 mbps Upload Speed
-Connect More: 200 mbps download speed - 10 mbps Upload speed
-Fast: 400 mbps download speed - 10 mbps Upload speed
-Superfast: 800 mbps download speed - 20 mbps Upload speed
-Ultrafast: 1Gbps/1024 mbps download speed - 20 mbps Upload speed
-Gigabit Extra: 1.2gbps/1200 mbps download speed - 35 mbps Upload speed
What is Download and Upload Speed?
Download Speed: Download speed means how fast you receive information over the internet.
Upload Speed: Upload speed is the rate that online data is transferred from your computer to the Internet (how fast you send information).
Customers can either opt for Xfinity Gateway or they can connect their own third party compatible modems to access Xfinity Internet connection.
Customers can check compatible Third Party Modems by accessing this link: https://www.xfinity.com/support/devices/
Xfinity Gateway:
Xfinity Gateways and xFi Gateways are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate connected experience. It is a combination of Router & Modem. Rental Charges for Xfinity Gateway: $14 per month.
General features of xFi Advanced Gateways, include:
--Secure wireless home network with xFi Advanced Security.
--Exclusive WiFi management tools and Parental Controls (xFi).
--Extended whole-home coverage with xFi Pods.
--Up to 1 Gigabit speeds or more, depending on the model.
--Internet connectivity through Ethernet connection (two or four ports).
--Connection for one to two phone lines.
--Regular automatic updates to improve speed, coverage, control and security.
Xfinity Gateway Models:
1. XB3: Compatible with Connect and Connect more
2. XB6: Compatible with Fast and Superfast
3. XB7: Compatible with Superfast, Ultrafast and Gigabit Extra
4. XB8 (Also called Supersonic WiFi): Compatible with Ultrafast and Gigabit Extra
You can check more details about Xfinity Gateways on Einstein360. Article ID: HOW5220
----------------------------------------------------------------------------------------------------------------------
Data Usage: Every Residential customer gets the data limit of 1229 GB or 1.2 TB per month. In case customer exceeds the limit, they will be charged $10 extra for every 50 gb consumed above the limit of 1229 GB.
The 1.2 Terabyte Internet Data Usage Plan does not apply to Internet Essentials and Xfinity Prepaid Customers.
--Customers with third party modem can add Unlimited data plan for $30 additional per month.
--Customers who rent an xFi Gateway can add xFi Complete, which includes unlimited internet data.
xFi Complete: xFi Complete expands the Xfinity Internet experience and gives you all the great features of xFi, plus:
--Whole Home WiFi, which automatically evaluates your network performance to get the most WiFi coverage throughout your home.
--Unlimited Data (not available in all areas).
--An upgrade to your Gateway after three years at no extra cost for a better, more reliable connection for your home.
--Advanced Security on the go, which provides safe browsing and data protection to your mobile devices when you're not at home.
--Customers can also get Free xFi Pod, if recommended.
xFi Complete is for $25 additional per month.
Whole WiFi Evaluation:
Whole Home WiFi evaluates your network performance to help ensure the most WiFi coverage throughout the home.
Process:
-Once Cx add xFi Complete and activate Xfinity Gateway, they'll receive an email highlighting the benefits of xFi Complete and notifying them that the Whole Home WiFi evaluation has begun within one day of activating the Gateway.
- After the initial 14-day assessment period, they'll receive additional emails with information about xFi network performance.
- After the Whole Home evaluation is complete, the results are sent to the primary email address on file.
- Depending on the results, they'll receive one of two emails indicating:
Email One: "Your coverage is looking great."
Or
Email Two: "You can improve your home WiFi coverage with an xFi Pod."
If Cx receive this email, then they are eligible to receive an xFi Pod at no additional cost. The xFi Pod must be redeemed using the link in the email and will be shipped within five to seven business days of redemption.
xFi Pods:
xFi Pods are easy-to-install devices that can be paired with a compatible xFi Gateway to help eliminate areas where WiFi coverage drops or is weak, also known as "dead spots."
Benefits:
--Eliminate “dead spots” to provide more consistent and reliable WiFi coverage.
--Extend xFi Gateway signal throughout the home.
--Self-install quickly and easily using the Xfinity app.
--Move around in your home and remain connected.
--Monitor and control your WiFi activity with the Xfinity app.
Maximum throughput with 2nd Generation Pods: 500 mbps
Maximum throughput with 1st Generation Pods: 200 mbps
Throughput: speed/data that passes through any device .
Check more details regarding xFi Pods at:
xfinity.com/pods
----------------------------------------------------------------------------------------------------------------------
Xfinity Flex:
Xfinity Flex services are provided for free of cost to Xfinity Internet customers in case they don’t have or need Xfinity TV service.
With Xfinity Flex, customers will be able to stream more than 10,000 free movies and shows, access favorite apps like Netflix, Disney+, Prime Video and Hulu, and rent or purchase top movies and shows.
Cx will also get free access to Peacock Premium.
To use Xfinity Flex, they will need an Xfinity Flex streaming TV Box. The first Xfinity Flex streaming TV Box is included with Xfinity Internet service. Each additional Flex streaming TV Box is $5 per month.
----------------------------------------------------------------------------------------------------------------------
Xfinity TV:
Xfinity TV provides customers the channels they want and the ability to watch with their TV, online or through the Xfinity Stream app.
Customers can either rent a cable box from Xfinity or they have the option to stream video content without having cable Boxes in their homes using Xfinity Stream App.
Rental charges for cable box are $8.50 per month.
With Xfinity cable plan, Customers can access:
-Live channels
- Rent or Purchase On demand Movies and TV Shows
-Pay Per View Events
-Record their favorite content with DVR
Xfinity Cable packages include 3 different plans:
1. Basic Cable- 10plus channels
2. Popular TV- 125plus channels
3. Ultimate TV- 185plus channels
You can check the channel line up here: https://www.xfinity.com/learn/channel-lineup
They can also add premium channels like HBO Max, Starz, Epix, TMC etc.
Additional packages are also provided such as More Sports and Entertainment, Latino TV, International packages etc.
Check out Add on Channels or Package details here: https://www.xfinity.com/learn/digital-cable-tv/add-channels
Xfinity X1: Xfinity X1 gives customers a one-of-a-kind interactive TV experience with advanced search, personalized recommendations and instant access to the latest shows and movies any time on any screen.
X1 capabilities:
--Find shows, change channels with the Xfinity Voice Remote without changing to TV remote
--Record up to six shows at once
--Access popular streaming services, such as Netflix and Pandora, straight from the device
--Watch live and on-demand TV at home and with the Xfinity Stream app
--Download shows to mobile device with the Xfinity Stream app and watch offline
--Manage compatible Xfinity Gateway on TV if they Xfinity Internet services
--Set up Parental Control and Security PIN
--Discover new favorites with recommendations based on what they are watching.
--Pair up to seven Bluetooth devices to X1 TV Box
----------------------------------------------------------------------------------------------------------------------
Internet Essentials:
It provides affordable, high-speed Internet to low-income households.
Internet Essentials customers receive:
--Low-cost internet service (speeds up to 50/10 Mbps) for $9.95/month plus tax, or (speeds up to 100/10 Mbps) for $29.95 plus tax, at no additional charge for Xfinity Modem.
--Wireless Gateway (XB3).
--Unlimited access to Xfinity WiFi Hotspots.
--Free internet training (English or Spanish) online, in print, or in person.
--Free Getting Started kit (free shipping or Xfinity Store pickup) or Professional Installation.
--Low-cost computer purchase.: Internet Essentials customers are eligible to purchase a Dell laptop at the discounted price of $149.99 plus tax.
Customers can apply for Internet Essential Plan by accessing this link: internetessentials.com
----------------------------------------------------------------------------------------------------------------------
Affordable Connectivity Program:
The ACP is a federal government program designed to help income-constrained households connect to internet and mobile services.
Eligible Xfinity customers can receive a credit of up to $30 per month ($75 per month for customers in qualifying Tribal lands) toward their Xfinity Internet, leased internet equipment and/or Xfinity Mobile after completing the enrollment process.
Customers can check their eligibility through National Verifier Website provided by FCC. Once they verify their eligibility, they will need to enroll for ACP with Xfinity.
Cx can access this website to complete the enrollment process: xfinity.com/acp
1. Einstein360
2. ACSR
3. XM360
4. XOE
5. Mercury
----------------------------------------------------------------------------------------------------------------------
NPS: One of the most important aspect of KPI(Key Performance Index).
Net promotor system is about the feedback from customers into the company, and will to make improvements in key areas, like repair, reliability, billing and equipping people to deliver an amazing customer experience.
It is based on one simple question: How likely are you to recommend Xfinity from Comcast?
Customers answer on a 0 to 10 scale and are placed in three categories based on their answer:
Promoters - Customers who are loyal and enthusiastic supporters; will tell others to choose us. (9-10)
Passives - Customers who are satisfied, but not motivated to recommend us. (7-8)
Detractors - Customers who are not happy with our service and who will tell others not to choose us. (1-6)
How is the score calculated?
The Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters, while Passives are left out of the calculation.
----------------------------------------------------------------------------------------------------------------------
Quality/S4X Behaviors
S4X interaction is a quality program centered on eight behaviors that help create a best-in-class customer experience while also supporting processes that drive and sustain business results. These behaviors will help you to achieve your KPI's like NPS.
S4X: Start, Solve, Sell and Summarize
1. Be Warm and Friendly: Create a personal connection so that customers feel valued and truly believe Comcast and you care to build a foundation of trust.
2. Own It: Instill confidence in the customer that they have reached an expert who is fully committed to addressing their questions or concerns.
3. Listen Actively and Respond Appropriately (LARA): to ensure a clear understanding of the customer’s unique situation, express genuine concern for helping the customer and be fully present throughout the interaction.
4. Show Appreciation: to give every customer the VIP treatment, making them feel as though they’re a priority. Genuinely express gratitude for their business during the interaction.
5. Make it Effortless: to respect our customers’ time and provide a level of service that feels easy and seamless to the customer.
6. Discover Needs: to ask effective, relevant questions to gather a deep understanding of the specific customer situation in order to provide the best solution, recommendation or outcome.
7. Set Clear Expectations: to provide relevant, valuable information on actions taken and applicable next steps.
8. Be and Xfinity Ambassador (BAXA): to clearly demonstrate how Xfinity has the best products, services and online support in the marketplace. Share details regarding various Xfinity features like Xfinity WiFi Hotspot, Xfinity Rewards Program etc.
You can check the chat examples on Behavior in Action Tool: https://behaviorsinaction.comcast.net/
Sign in with your BP ID and password.
----------------------------------------------------------------------------------------------------------------------
Line of Business: It's a general term that describes the product or services a business offers.
Xfinity/Comcast Line of Business's are Xfinity Internet, Xfinity Cable, Home Phone(Voice), Mobile and Home Security.
----------------------------------------------------------------------------------------------------------------------
Xfinity Rewards
Xfinity Rewards is a customer appreciation program with a mix of special perks and unique experiences as a way to thank Xfinity customers. Depending on how long the customer has been an Xfinity customer, hey will be eligible for rewards such as movie nights, early access to games, Xfinity product discounts, family activities, tickets, gift cards, etc., and they’ll be refreshed regularly.
To join or view rewards, they can do so via the Xfinity app or by visiting Xfinity Rewards: xfinity.com/rewards
The Xfinity Rewards tiers are based on the customer’s years of service:
Silver Year 0-2 years
Gold - 2-7 years
Platinum - 7-14 years
Diamond - 14+ YEARS
----------------------------------------------------------------------------------------------------------------------
Xfinity WiFi Hotspot
Xfinity has millions of WiFi hotspots throughout our service area to make sure customers are always connected. These hotspots provides fast, convenient WiFi and are free to Xfinity Mobile customers and eligible Xfinity Internet.
There are more than 18 million Xfinity Hotspots available nationwide.
Customer may only have 10 concurrent devices connected to Xfinity WiFi. If they exceed 10 concurrent devices, they'll need to disconnect a device from Xfinity WiFi to connect an additional device.
Customers can check available WiFi Hotspot in their area by using this link: https://www.xfinity.com/learn/internet-service/wifi#WiFiMap
They can download the Xfinity WiFi Hotspot App from App Store or Google Play Store and Sign in with their Xfinity ID/Username & Password.
----------------------------------------------------------------------------------------------------------------------
Xfinity Products
Xfinity is the residential service brand that provides TV, high-speed Internet, phone, mobile, and home security services.
Xfinity products include:
- Xfinity Internet
- Xfinity Gateway
- Xfinity Cable
- X1 Cable box
- xFi Complete
- Home Phone
- Mobile
- Home Security
- Xfinity Flex
Xfinity Internet: Xfinity is the largest cable internet provider in the US, serving select areas of 40 states. Xfinity Internet offers super-fast Internet plans across the nation with affordable prices.
Available Speed Plans:
-Connect: 75 mbps download speed - 10 mbps Upload Speed
-Connect More: 200 mbps download speed - 10 mbps Upload speed
-Fast: 400 mbps download speed - 10 mbps Upload speed
-Superfast: 800 mbps download speed - 20 mbps Upload speed
-Ultrafast: 1Gbps/1024 mbps download speed - 20 mbps Upload speed
-Gigabit Extra: 1.2gbps/1200 mbps download speed - 35 mbps Upload speed
What is Download and Upload Speed?
Download Speed: Download speed means how fast you receive information over the internet.
Upload Speed: Upload speed is the rate that online data is transferred from your computer to the Internet (how fast you send information).
Customers can either opt for Xfinity Gateway or they can connect their own third party compatible modems to access Xfinity Internet connection.
Customers can check compatible Third Party Modems by accessing this link: https://www.xfinity.com/support/devices/
Xfinity Gateway:
Xfinity Gateways and xFi Gateways are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate connected experience. It is a combination of Router & Modem. Rental Charges for Xfinity Gateway: $14 per month.
General features of xFi Advanced Gateways, include:
--Secure wireless home network with xFi Advanced Security.
--Exclusive WiFi management tools and Parental Controls (xFi).
--Extended whole-home coverage with xFi Pods.
--Up to 1 Gigabit speeds or more, depending on the model.
--Internet connectivity through Ethernet connection (two or four ports).
--Connection for one to two phone lines.
--Regular automatic updates to improve speed, coverage, control and security.
Xfinity Gateway Models:
1. XB3: Compatible with Connect and Connect more
2. XB6: Compatible with Fast and Superfast
3. XB7: Compatible with Superfast, Ultrafast and Gigabit Extra
4. XB8 (Also called Supersonic WiFi): Compatible with Ultrafast and Gigabit Extra
You can check more details about Xfinity Gateways on Einstein360. Article ID: HOW5220
----------------------------------------------------------------------------------------------------------------------
Data Usage: Every Residential customer gets the data limit of 1229 GB or 1.2 TB per month. In case customer exceeds the limit, they will be charged $10 extra for every 50 gb consumed above the limit of 1229 GB.
The 1.2 Terabyte Internet Data Usage Plan does not apply to Internet Essentials and Xfinity Prepaid Customers.
--Customers with third party modem can add Unlimited data plan for $30 additional per month.
--Customers who rent an xFi Gateway can add xFi Complete, which includes unlimited internet data.
xFi Complete: xFi Complete expands the Xfinity Internet experience and gives you all the great features of xFi, plus:
--Whole Home WiFi, which automatically evaluates your network performance to get the most WiFi coverage throughout your home.
--Unlimited Data (not available in all areas).
--An upgrade to your Gateway after three years at no extra cost for a better, more reliable connection for your home.
--Advanced Security on the go, which provides safe browsing and data protection to your mobile devices when you're not at home.
--Customers can also get Free xFi Pod, if recommended.
xFi Complete is for $25 additional per month.
Whole WiFi Evaluation:
Whole Home WiFi evaluates your network performance to help ensure the most WiFi coverage throughout the home.
Process:
-Once Cx add xFi Complete and activate Xfinity Gateway, they'll receive an email highlighting the benefits of xFi Complete and notifying them that the Whole Home WiFi evaluation has begun within one day of activating the Gateway.
- After the initial 14-day assessment period, they'll receive additional emails with information about xFi network performance.
- After the Whole Home evaluation is complete, the results are sent to the primary email address on file.
- Depending on the results, they'll receive one of two emails indicating:
Email One: "Your coverage is looking great."
Or
Email Two: "You can improve your home WiFi coverage with an xFi Pod."
If Cx receive this email, then they are eligible to receive an xFi Pod at no additional cost. The xFi Pod must be redeemed using the link in the email and will be shipped within five to seven business days of redemption.
xFi Pods:
xFi Pods are easy-to-install devices that can be paired with a compatible xFi Gateway to help eliminate areas where WiFi coverage drops or is weak, also known as "dead spots."
Benefits:
--Eliminate “dead spots” to provide more consistent and reliable WiFi coverage.
--Extend xFi Gateway signal throughout the home.
--Self-install quickly and easily using the Xfinity app.
--Move around in your home and remain connected.
--Monitor and control your WiFi activity with the Xfinity app.
Maximum throughput with 2nd Generation Pods: 500 mbps
Maximum throughput with 1st Generation Pods: 200 mbps
Throughput: speed/data that passes through any device .
Check more details regarding xFi Pods at:
xfinity.com/pods
----------------------------------------------------------------------------------------------------------------------
Xfinity Flex:
Xfinity Flex services are provided for free of cost to Xfinity Internet customers in case they don’t have or need Xfinity TV service.
With Xfinity Flex, customers will be able to stream more than 10,000 free movies and shows, access favorite apps like Netflix, Disney+, Prime Video and Hulu, and rent or purchase top movies and shows.
Cx will also get free access to Peacock Premium.
To use Xfinity Flex, they will need an Xfinity Flex streaming TV Box. The first Xfinity Flex streaming TV Box is included with Xfinity Internet service. Each additional Flex streaming TV Box is $5 per month.
----------------------------------------------------------------------------------------------------------------------
Xfinity TV:
Xfinity TV provides customers the channels they want and the ability to watch with their TV, online or through the Xfinity Stream app.
Customers can either rent a cable box from Xfinity or they have the option to stream video content without having cable Boxes in their homes using Xfinity Stream App.
Rental charges for cable box are $8.50 per month.
With Xfinity cable plan, Customers can access:
-Live channels
- Rent or Purchase On demand Movies and TV Shows
-Pay Per View Events
-Record their favorite content with DVR
Xfinity Cable packages include 3 different plans:
1. Basic Cable- 10plus channels
2. Popular TV- 125plus channels
3. Ultimate TV- 185plus channels
You can check the channel line up here: https://www.xfinity.com/learn/channel-lineup
They can also add premium channels like HBO Max, Starz, Epix, TMC etc.
Additional packages are also provided such as More Sports and Entertainment, Latino TV, International packages etc.
Check out Add on Channels or Package details here: https://www.xfinity.com/learn/digital-cable-tv/add-channels
Xfinity X1: Xfinity X1 gives customers a one-of-a-kind interactive TV experience with advanced search, personalized recommendations and instant access to the latest shows and movies any time on any screen.
X1 capabilities:
--Find shows, change channels with the Xfinity Voice Remote without changing to TV remote
--Record up to six shows at once
--Access popular streaming services, such as Netflix and Pandora, straight from the device
--Watch live and on-demand TV at home and with the Xfinity Stream app
--Download shows to mobile device with the Xfinity Stream app and watch offline
--Manage compatible Xfinity Gateway on TV if they Xfinity Internet services
--Set up Parental Control and Security PIN
--Discover new favorites with recommendations based on what they are watching.
--Pair up to seven Bluetooth devices to X1 TV Box
----------------------------------------------------------------------------------------------------------------------
Internet Essentials:
It provides affordable, high-speed Internet to low-income households.
Internet Essentials customers receive:
--Low-cost internet service (speeds up to 50/10 Mbps) for $9.95/month plus tax, or (speeds up to 100/10 Mbps) for $29.95 plus tax, at no additional charge for Xfinity Modem.
--Wireless Gateway (XB3).
--Unlimited access to Xfinity WiFi Hotspots.
--Free internet training (English or Spanish) online, in print, or in person.
--Free Getting Started kit (free shipping or Xfinity Store pickup) or Professional Installation.
--Low-cost computer purchase.: Internet Essentials customers are eligible to purchase a Dell laptop at the discounted price of $149.99 plus tax.
Customers can apply for Internet Essential Plan by accessing this link: internetessentials.com
----------------------------------------------------------------------------------------------------------------------
Affordable Connectivity Program:
The ACP is a federal government program designed to help income-constrained households connect to internet and mobile services.
Eligible Xfinity customers can receive a credit of up to $30 per month ($75 per month for customers in qualifying Tribal lands) toward their Xfinity Internet, leased internet equipment and/or Xfinity Mobile after completing the enrollment process.
Customers can check their eligibility through National Verifier Website provided by FCC. Once they verify their eligibility, they will need to enroll for ACP with Xfinity.
Cx can access this website to complete the enrollment process: xfinity.com/acp
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