Notes
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*look for OSP/launch
account number 16 digits (start in 8) note: ACSR/CSG/BILLER
if wala jud accout kay naka limot you have to click the advance research
example:
modem purchase (HF-CMAC PAG GI PALIT)
*cmac address (lets go ahead and get the cmac in the modem in pulling your account)
*CMAC IS 12 DIGITS (0-9/A-F)
cable box
*serial number (located at the back on the side in a white sticker like a bar code)
TYPES OF CALLER types of verification 4 types of authentication
-account holder (owner) -fully verified -send code via sms or email
-authorize user (added by the owner) -partially -account number (xfinity application/resibo)
-not-authorize (walay karapatan) - not verified -last 4 digits of stored payment method (credit card or visa/master card)
-last 4 digits of social security number
partialy verified - before sa context naay naka indicate sa baner pop-up NOTE: we cannot authenticate account that is not verified!
- the most important things you should ask (2 things) NOTE:in adding authentication account we must give head-ups
*name
*service address (if done asking then go to authentication
fully verified- donts and dont
-disclosed informationhers. Click here ...
internet activation/first time
-is this the first time ?
1-ask if the modem is purchase/own or rented
2-check sa acsr if na add na ba ang modem/ if the modem is added into customer account
*it should be active status
(-if wala naka rejester you add the modem to account )
3-check if there is open order in a account
provision/ sending signals
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