Notes

Asking details
I really apologize , I am unable to check any recent order from your mentioned details , I request you to Please share your Order / Suborder Number, So that I can assist you better!
Maafi chahugi aapke mentioned details apka koi bhi rcent order check nahi kar pa rahi hu , Aapse request hai ki aap apna order number/sub order number share karein jisse main aapki behtar sahayata kar sakun!

As, I checked you have placed multiple order of the same product , I request you to Please share your Order / Suborder Number, So that I can assist you better!
Jese ki mai check kar paa rahi hu , apne ek naam ke kae order place kiye hai , Aapse request hai ki aap apna order number/sub order number share karein jisse main aapki behtar sahayata kar sakun!

Maafi chahungi technical issue ki vajah se main attachment/ screenshot/link nahin check paa rahi hoon. Apse anurodh hai ki kripya order details share karein.
Sir, We are really sorry due to technical limitation, We are unable to fetch the shared attachment . Therefore, please help us by typing your order details to help you out.


While checking details
Thank you for sharing detail with us! Please allow me some time to check the information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

hold
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

Further assistance
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakti hun?

closing issue escalated
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.
Thank you for your valuable time , Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!

closing glad
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hue ke mai apko jaankare dai payi! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

As I checked the status for your product was OUT FOR pickup on 11-02-22 , Did you receive any call from pickup boy?
Jese ki mai check kar paa rahi hu aapke product ka satus OUT FOR pickup tha -29-09-22 . Aapko courier boy se koi call aae thi .

For refund 2 modes are available - BANK REFUND , UPI,
Please confirm in which mode you want the refund.
Sir, refund ke 2 modes available hai - BANK REFUND, UPI,
Aap please confirm kar dijiye aap refund kis mode mai chah re hai .

We would request you to please keep the product intact and original brand packaging ready.
Aapse request hai ki product ko aap use mat kijiyega or brand packaging ke andar item pack kar dijiyega.

Currently, We are unable to call you due to restrictions. We would request you to share your concern here.I will try my best to provide you the best possible resolution .
Maafi chahungi hum apko call nahi kar sakte hain. Apse request hai ki apna concern share karein. Mere puri koshish rahegi ki mai aapki help karu.

Please do not worry, I have got your request regarding call back , I have arranged a call for you , team will call you back within 60 min , I request you to please wait till then.

Rest assured, You do not need to worry I will personally arrange a call back for you . I request you to please confirm me the number in which you want the call back.

Rest assured you do not need to worry I will personally work with the courier team to get your product delivered as per your requirement.

Sir apna number bata dijiye, mai call arrange karwa deti hu .
Sir, mai aapki call ki request raise kar chuki hu, team ke side se aapko 60 minutes mai call aa jaegi .


Mai aapko inform karana chahungi aapka address non-serviceable hone ke karan pick up karane mai asamarth hain. aapse request hai please Baba Express ECOM Pvt Ltd. Pl 105/2 House 2,
Akash Villa Canal Road. B/h Mulla Dying Mill Near Parle Biscuit Godown
Village Bhanodara, Sachin ,Taluka Chorasi
Surat - 394230
apna product send karein, product receive hote hi aapko 24-48hours ke andar aapko resolution provide kar diya jayega.

I request you to please confirm me you bank detail s
bank account number (last 4 dgit)-4679'
IFSC-HDFC0000133

Aapse request rahegi aap please apni account details confirm kar dijiye -
bank account number -5976 ( last 4 digit )
IFSC code-HDFC0000133

I know my apologies are nothing in front of the time and patience you lost but I personally apologize and request you to give us chance so that we could take a feedback for this order and try our better next time.

Please do not worry , I am taking the cancellation request , however Your product has already been dispatched. In case, the courier team tries to deliver the product, please refuse the delivery.

As, I checked this is the address provided by you-Luisa, 209A, Haryna m3m golf state, Gurgaon, Haryana, 122101, India I request you to please confirm.


I really apologize as we are unable to deliver your item as it has been sent back to the seller, I request you to please place the fresh order, I will make sure that your new order will be delivered to you as early as possible


I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest " EKART"

Below mentioned are courier details:-
Courier Name : EKART
AWB Number - SDLC1014605324
Courier Contact Number : 1800 208 9898, 1800 208 1888, +91 80 6798 2222
Tracking url- https://ekartlogistics.com/shipmenttrack/SDLC1014605324


Sir, Maafi chaungi apka order out of delivery area hua hai, jeska matlb hai ke apka order apk city mai phuch chuka hai but apke deyai gae address par pr hamre courier partner use deliver nahi karwa paa rahe hain, to apse request rahege ke kirpiya aap es baar apne order khud apne nazdiki "EKART" se lai le. Wrna apka order seller ke pass return ho jaega.

Main Courier Details share kar rahe hoon:
Courier naam:EKART
Awb no-SDLC1015247717
Courier sampark number: 1800 208 9898, 1800 208 1888, +91 80 6798 2222
Tracking url- https://ekartlogistics.com/shipmenttrack/SDLC1015247717



Sir, aap hamare leye bahot hi valueable customer hai , isleye sir aap ke leye mai dubara team pe request highlight kar rahi hu , Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

As, I checked the return request for the product has already been raised, and your order will be picked up in the next 48 hours from the XB_DSQC partner. I apologies that you have faced this issue.We would request you to please keep the product intact and original brand packaging ready.

please do not worry , team will sent you the mail for bank detail

Please do not worry, once the product will be picked, team will update you regarding the refund in the next 24 hours from pickup


As I checked the pickup has already been rescheduled yesterday, and it usually takes 2-3 days to pick the product , I request you to please wait for the given time , it will be picked up within a maximum of 2-3 days from the Delhivery_DSQC" partner.We would request you to please keep the product intact and original brand packaging ready.

Sir jesa ke check kar paa rahi hoon apka amount hmarae tarf se 3/7/2022 ko initate kiya gae hai.Apka bank apke account mai.
Maafi chaungi abhi tak apke account mai apka amount show nahi hua hai. Apse request karungi please aap ek baar apne bank se eske regarding contact kare es reference no. ke sath 227985859574.
Or apse request hai aap apne bank statement PDf form mai 3/7/2022 " se lekar aaj tak ke, mail mai send kar dejeyai, uske leyai mai apko ek mail send kar rahe hoon aap us par reply kar dejeyiga.

I really apologize , we are unable to make the changes , after the product is placed, I request you to please place a fresh order for your desired
Maafi chahugi , order place hone ke baad hum chnages nahi kar paeege , aapse request rahegi aap please new order place kar lijiye apne pasand ke

I really apologize , I am unable to change the number in your order, but I can update the alternate number specially for you .
Maafi chahugi , hum aapka number change nahi kar paege, par mai aapke leye alternate number update kar deti hu .

I really apologize, we are unable to change the payment mode after the product is placed, please do not worry, you can coordinate with the courier boy at the time of delivery, if he is feasible for online payment you can pay online

I can understand that the amount is deducted from your account, but due to payment gateway issue of the bank , we did not receive the amount , please do not worry, the amount will be credited back with next 72 hours


Refund not initiated CIP where return request is raised:
Sorry, that you are facing such an issue. Your complaint about the refund is already accepted, it usually takes 24 hours for refund initiation, however in your case refund is not processed yet, I have escalated your concern to a relevant team, our team will update you regarding your complaint Within 24-48 hours and I will personally work on this to resolve at the earliest.

Sir, I request you to kindly select the bank offer option, when you will select option you will get instant 10% discount.

I have taken your return request and sent you the mail on - [email protected], I request you to please share the images of the product by replying to the mail sent , so that team can work on return request , once images received , team will revert you back within 24 hours

Due to positive response from your side we are closing this chat . Thank you for contacting us! Have a good day!

I would like to inform you , that after clicking on buy now option, next opens the review order page, on the top of the page you will get the option to change /edit address

Whatsapp chat id -117575
issue-cx unresponsive
action- info shared on chat
communication- chat drop by cx

Whatsapp chat id -124256
issue- product ud// want to know order status// delivery boy fake remark
action- FNDR filled// info shared on chat//address verified // rescheduled delivery
communication- tat shared 24 hours// apology done // assurance given


Whatsapp chat id -124123
issue-payment deducted order not confirmed
action- info shared on chat
communication- tat shared 72 hours

Whatsapp chat id -124274
issue- cx want to know delivery details
action- info shared on chat
communication-shared dispatch date and pdd

Whatsapp chat id -124274
issue-cx want specific delivery
action- info shared on chat
communication- shared pdd and informed will try best to deliver as per remarks

Whatsapp chat id -124229
issue-pickup pending// wnat to know about pickup
action-RL filled// info shared on chat//
communication-tat shared 2-3 days// courier name shared // requested to keep with original packaging


Whatsapp chat id -124090
issue-Rpi denied // cx not agreeing// very adamant
action- info shared on chat // open case
communication- tat shared 24-48 hours


Whatsapp chat id -124394
issue-cx wanted to cancel
action- info shared on chat
communication- already shipped//requested to deny at doorstep

Whatsapp chat id -D65D8CB0A211C1E issue-cx wanted to cancel
action- info shared on chat
communication- cancelled as per request

Whatsapp chat id -123790
issue-neft not present
action-macro sent
communication-requested to share bank details by replying to the mail sent

Whatsapp chat id -124102
issue- product ofd// wnat to know about delivery
action-info shared on chat
communication- requested to wait till 6 p.m// courier number shared // tracking url shared

Whatsapp chat id -124443
issue- order late
action-info shared on chat
communication- tat shared ASAP// apology done// assurance give

Whatsapp chat id -124248
issue-product ofp// want to know about pickup
action- info shared on chat
communication- requested to wait till EOD

Whatsapp chat id -123955
issue- apuc
action- info shared on chat// rl filled
communication- tat shared on chat 72 hours

Whatsapp chat id -123403
issue- product rto
action-info shared on chat
communication- requested to place a fresh order

Whatsapp chat id -123703
issue- cx want t o change delivery address// already shipped
action-info shared on chat
communication- requested to coordinate with delivery boy

Whatsapp chat id -112495
issue-cx received different product
action-sms sent // info shared on chat
communication- requested to raise the return request by using the link in the message

Whatsapp chat id -119730
issue-I haven't received my refund
action-macro sent // info shared on chat
communication- requested to share the bank statement by replying to the mail sent

Whatsapp chat id -111619
issue-empty parcel
action- info shared on chat// macro sent
communication- requested to share the ut form// requested to share package images


Whatsapp chat id -123529
issue-cx want to change number
action- info shared on chat
communication- denial given// alternate number added

Whatsapp chat id -123099
issue-PDWP
action- info shared on chat
communication- tat shared 24-48 hours

issue- product ud// want to know order status// oda
action- info shared on chat//
communication-requested for self pickup // courier number shared // apology done

issue- cx want to return //
action- info shared on chat
communication- tat shared 48 hours for pickup // requested to keep with original package // courier name shared

Hi , Greeting for the day ,I am Ritika, How can I help you today?
How can I help you regarding snapdeal ?
Main aapki Snapdeal se sambandhit kya sahayata kar sakti hu ?

Whatsapp chat id -124378
issue-
action-
communication-

Rest assured I will surely help you
Aap nischint rahiye , aapki puri sahayata ki jaegi
Please accept our sincere apology for the inconvenience caused
Maafi chahugi aapko pareshani hui

I apologize that you are facing such issue , Please do not worry I am here to help you and will provide you the best possible resolution .
Maafi chaahte hain aap is tarah kee samasya ka saamana kar rahe hain. Krpaya chinta na karen, hum aapaki sahaayata ke lie yahaan hain aur aapako behtar samaadhaan pradaan karege.

Are you talking about this order-
Kya aap is order ki baat karre hai -

Thank you for confirmation ,Please allow me a moment , I will check it for you.
Please give me a moment, I will check it for you.
Please aap mujhe kuch samay dijiye, taki mai jankari check kar saku .

I hope you are satisfied with the way I assisted you .
Aasha karti hu aap mere baat karne k tarike se santusht honge.

Krpaya chinta na karen, hum aapaki sahaayata ke lie yahaan hain aur aapako behtar samaadhaan pradaan karege.
Please response to indicate that we are still connected.
Ye apke jawab dene ke liye ek reminder hai.


Please give me a moment I am working on your concern only.
Aap please mujhe thoda samay de , mai aapke issue par hi kaam kar rahi hu.

Unfortunately, due to some technical error, I am unable to fetch any details from your account, I request you to please contact us after 1 hour, No worries, You are just a text away to restart this conversation and we will be more than happy to assist you!

Maafi chahugi, technical error ke wjah se mai aapki account se koi details fetch nahi kar paa rahi hu , aapse request rahegi aap please humse 1 ghante baad contact karien, Nischint rahien, Aap humse sirf ek message dur hai , aap kabhi bhi hume message kar sakte hai, hume aapki help karmne mai bahot khushi hogi.



fresh complaint regsitered rpu- 48 hours
no rpu- 24 hours

puc marked- 24 hours refund initiate
Sla breached - 48 hours

Whatsapp chat id -110457
issue- cx wanted to know if product has print or not
action- info shared on chat
communication- informed that product has print on borders

9414586226

We apologize for the delay , due to some technical issue , we were disconnected for some time, Please allow me some time, I will check it for you .

We request you to send us your product-XYZ you wish to return. Your item cannot be picked up as your address lies outside our serviceable area for reverse pickup. Please send it to us via any national courier within the next 5 days. Please check the mail sent to you for the pickup. We request you to download the Return Form and paste it on your return package.

Baba Express ECOM Pvt Ltd. Pl 105/2 House 2,
Akash Villa Canal Road. B/h Mulla Dying Mill Near Parle Biscuit Godown
Village Bhanodara, Sachin ,Taluka Chorasi
Surat - 394230

Cancel

Please do not worry , I am taking the cancellation request , however Your product has already been dispatched. In case, the courier team tries to deliver the product, please refuse the delivery.
Fast

Rest assured you do not need to worry I will personally work with the courier team to get your product delivered as per your requirement.

I can understand the urgency of your product , , I will myself work with the courier team , and wil make sure that your product get delivered as per your remarks.

Please do not worry our team is working hard to deliver your product at the earliest!
We will share a timely update to you over the email/SMS!

Please do not worry , I am raising the request for fast delivery

I will work with courier team and try to get your product deliver as per your requirement. However, promised delivery date of your product is "15 Oct""

You can also track your order by clicking here


Extra

Please do not worry I am here for you , and need your cooperation , I request you to please allow us the requested time , we will resolve it at the earliest

I personally assure you that you won't come across such kind of inconveniences as we will work hard provide you the best services that you deserve.

“Definitely, I will make sure that this gets resolved for you.”

I completely understand how frustrating it is, I am going to take care of this for you

Your feedback is valuable to us. Thank you for these recommendations

I know my apologies are nothing in front of the time and patience you lost but I personally apologize and request you to give us chance so that we could take a feedback for this order and try our better next time.



Closing
We appreciate your patience regarding the same. Rest be assured I am working personally on your issue and you will get resolution within the given timeline. Thanks for chatting with us! Have a great day ahead!

We appreciate your patience regarding the same. Rest be assured I am working personally for your order delivery and try to delivered your order at earliest. Thanks for chatting with us! Have a great day ahead!

We appreciate your patience regarding the same. Rest be assured I am working personally for your order pickup and try to pick your order at earliest. Thanks for chatting with us! Have a great day ahead!

--------------------------------------------------------------------------------------------------
I have sent you the mail on - [email protected], I request you to please share your bank details, by replying to that mail, in the below mentioned format

- Account Number:
- Account Holder's Name:
- IFSC Code:

Rest assured, your bank details are updated , within 24-48 hours team will update you regarding your refund


I really apologize , as the delivery agent number is not updated , I am unable to share it with you , please do not worry, I am highlighting it , once the product will be out for delivery, we will sent the number in your registered number

Maafi chahugi , abhi courier boy ka number update nahi hai , isiliye mai aapke sath update nahi kar paugi , aap nischint rahe mai highlight kar rahi hu , jese hi product out for delivery, number apake registered number par sent kar diya jaega



I have taken your return request and sent you the mail on [email protected]
, I request you to please share the images of the product by replying to the mail sent , so that team can work on return request , once images received , team will revert you back within 24 hours

Aap nischint rahe maine aapke product ki return request raise kar di hai , and aapki email [email protected] par ek mail kiya hai , aapse request hai aap please mail ka reply kar ke images share kar dijiye , jese hi aap images share karte ke uske agle 24 hours mai team aapko apke complaint ke regarding update karegi


Already raised
As, I checked your complaint was registered on 12/10/2022 and team has requested you to please allow us 24-48 hours , from which 24 hours are remaining , I would request you to please wait for the given time, will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Jese ki mai check kar paa rahi hu aapki complaint already hi register ho cuki ha 4/10/2022 , and team ne apse reques ki hai apa please hame 24-48 hours de , jisme ki abhi 24 hours bacche he hai aapse request hai aap please bacche hue samay tak wait kar lijiye , Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

I have checked the details and your refund was initiated on 2/10/2022 by us. I am really sorry that you did not get the refund till now.

I would request you to please get in touch with your Bank and share this reference number 227508979036

And I request you to please share your bank statement in PDF form, for the same I am sending you a mail I request you to please share the bank statement on that mail. Once we will receive your details our team will revert back to you with maximum 24-48 hours.

7CD409244B25DC3


issue-cx wnat refund // manual
action- info shared on chat
communication- tat shared 24-48 hours


"I have checked the details and your refund was initiated on 30/08/2022 by us. I am really sorry that you did not get the refund till now. I would request you to please get in touch with your Bank once.

And I request you to please share your bank statement in PDF form, from ""20/08/2022 "" to till date. For the same, I am sending you a mail I request you to please share the bank statement on that mail. Once we will receive your details our team will revert to you within a maximum of 24-48 hours."

Different
"As you have received the wrong/different item, so I request you to please registered your complaint yourself as we required order images for successful pick up of order. For registering a complaint I am sending you one link through one SMS, through that link you can register your complaint and also I request you to please attach 2-3 images of the product. Once you will register the complaint our team will update you for the pickup.


Maafi chaungi apko ashuvidha hue, par jesa ke aap bta rahe hain ke apko gaalt order deliver hua hai, to mai apse request karungi ke aap eskai leyai apne tarf se complaint registered karain, eskai leyai mai apko SMS ke jareyai ek link send kar rahe hoon. Aapse anuroodh hai ke aap us link ke jareyai complaint registered karain or complaint registered kartai samay order ke 2-3 photos bhe upload karai, taake apke order ke pickup mai koe pareshani na ho.


Sir, I can see your product is "Out for Delivery" now and you will shortly receive a call from the courier team. You will get delivery on and before 6 pm. It will deliver to you through " courier partner name".

Below mentioned is the courier boy's number:- 07314851360


Sir, I can see that your order is in one location from " date". We apologize for the inconvenience caused here. I am taking complaint for the same team will update you regarding this and I will work with my team to ensure it gets delivered to you on or before the "Delivery Date" as promised. It will be delivered to you through " courier partner name". Also, I am taking your complaint for the same our team will update you regarding this within 24-48 hours. We are working round the clock to deliver the same at the earliest.

You can also track your order by clicking here


sf issue // detail not fetched

As I can check that your refund is not initiated from our end because your account details are not present here, So I request you to please share your bank details with us, for that I am sending you mail, please reply on that mail with the account details.

Jesa ke check kar paa rahe hoon apke account details yha present na hone ke karan apke refund initiate nahi ho paya hai, apse request hai aap apne account details share kar dejeyai, uske leyai mai apko mail send kar rahe hoon aap us par reply kar dejeyai.

Nischint rahe aapki bank details update ho chuki hai , agle 24-48 hours mai aapko apke refund ki update aa jaegi

aap nischint rahe meri responsibilty hai ki aapko apka refund jald se jald mil jae


Rest assured , I have highlighted that your product is already picked , and Within 72 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Sir aap nischint rhae maine team par highlight kar diya hai ki apke order ka pickup ho chuka hai , Apko team ke tarf se 72 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


Sir, jese ki mai check kar paa rahi hu , apka amount already hi hamre side se 17/10/2022 ko refund ho chuka hai aapke refund voucher mai


"