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2: No
ANS 3 : 1500
ans 4: pick up delay open leads
ANS 5:
As per new SOP we firstly we need to ask cx to share the alt bank details on the link which is shared by the team on cx registered email Id and once cx will share the alt bank details ask cx to wait for 24 to 48 working hrs and in this we will not mark any escalation, We will mark a call status in ringing in BDCS and after tat breached if cx did contact us again that he did not receive the payment than we will mark escalation in failed/ payment pending tab
UTR number is the transaction number which is generated after the order completion and if cx did not receive the payment we will share the same no with cx
ANS 9:
In this firstly we will apologies to cx, than we will check the calls tagging and details in BDCS and if we getting option or reopen we will convenience the cx to reopen the order if still cx do not want to than we will arrange call back and create a subticket
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