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oh, I understand, but first, before we start, may I get your first name and your last name?
okay Mrs./Miss ______ I appreciate that you bring this to our attention. don't worry you got the expert on the line. I'll exhaust everything to resolve your concern about activating your internet.
btw Mrs./Miss _____ congratulations! in acquiring our modem and thank you so much! for choosing to have business on us. just to set a clear expectation about what we will going to do with in the process.
we will first check the connections and power of the modem. Then, we'll utilize the XFINITY APPLICATION to activate your modem, and set the WIFI name and password.
In case the outlets in your house are not yet active or you don't have outlets yet, I can walk you through on how to set an appointment through the app.
so, tell me Miss./Mrs. ____ what have you done so far?
(Oh, I see, since that you are calling regarding with internet activation, I believe that this is your first time activating your modem, right?
by some chance, May I know if you had already downloaded the Xfinity app. and sign up an account for it?
-INSTRUCTION-
well upon purchasing the modem, it comes with a two black cable
the one that is intended to power the modem and the other one that is intended to provided internet connection.
-Step one- COAX CABLE
so right now, I want you to grab the longest cylindrical wire that has a round trip with a pin on the center.
screwed it in an elongated mental that you can find at the back of your modem. just twist right to tighten and left to loosen.
and the other end will have to be hooked in the cable wall outlet. it is also has an elongated mental that you can Screwed on.
-Step two- POWER CABLE-
after that, is I want you to grab the other wire and connect it into the bottom of your modem and plug it in to your available electrical outlet.
plug the power cord to the modem and grab the long cylindrical cord that has a
can you tell what LED light is
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