Notes

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start using below script for XM pitch
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Are you aware that you can save hundreds of dollars a year on your mobile plan by switching to Xfinity Mobile?”

Pitch Statements to increase the sales/pitch effectiveness:-



While I’m sending refresh signal to your modem or cable box. I would like to inform you that I’ve a wonderful news for you
We’re also providing mobile service. Where, you can stream, browse, text everyone using your devices. You can have By the Gig or Unlimited data, no phone line or access fees and our data starting at just $15/month with powerful nationwide 5G network and millions of secure Wi-Fi hotspots included at no extra cost. Shall I go ahead and sign you up for Xfinity mobile?
If customer is interested:-

· I am glad that you are interested in Xfinity Mobile. I would like to inform you that we’re also offering a Moto G Pure device worth $149.99 on 24 months (DPP) device payment plan.

· In order to avail this offer. You just need to port your current mobile number from another carrier to Xfinity and activate the line within 30 days of purchase. Shall I go ahead and sign you up for Xfinity mobile?

· We’re also providing $400 off on iPhone 12, 13 & 14 series on 24 months (DPP) device payment plan. In order to avail this offer. You just need to port your current mobile number from another carrier to Xfinity and activate the line within 30 days of purchase. Shall I go ahead and sign you up for Xfinity mobile?


If customer denies the offer or not interested

· Please give me an opportunity to understand your hesitation, so that I can provide you the best value of your money.
If Customer denies the offer due to high bill or costly services:-

· Since our data plan starts at just $15/month and our unlimited data plan costs $30/month, when you sign up for multiple mobile lines. May I know, how much currently you’re paying to your current mobile service provider?

· May I know how much data you use on individual basis in the family?

· How much data do you think you or your family use per month?

· Do you sometimes think that you wanted to switch data plan in between the fiscal month?




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closing
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I would love to hear about your chat experience with me today. If you’d like to share your thoughts, you can click the “end chat” option. I would appreciate any feedback on the service and experience I have provided.


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BAXA
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Stream
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sure.
Meanwhile let me inform you as you spent your days without cable I would like to inform you Xfinity have Stream app for our customer Known as Xfinity stream app on which you can stream your content anywhere anytime. You can download Xfinity stream app from play store and app store for android and apple devices respectively. Once you download the app you just need to login using your Xfinity username and then you are good to go.

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My Account for general use
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With the Xfinity My Account app, you can:


View account and billing information, including Video Bill.
View bill details or email a copy of the bill to themselves.
View approved pending credits in real time.
Make a one-time payment, which requires storing a payment method on xfinity.com/myaccount or the Xfinity My Account app.
Schedule, edit or cancel payments for future dates.
Activate Paperless Billing.
View installation and repair appointments.
Reschedule and cancel repair appointments.
See their Xfinity Internet data usage.
Request an SMS text message or email to reset their Xfinity password, or schedule a call with an agent if they don't have a mobile phone number or email address on file.
Update the primary account holder's mobile number or preferred phone number.


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My account for technician visit
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Using the Xfinity My Account App, you can reschedule or cancel an upcoming appointment, as well as add it to your calendar.

1) Download the Xfinity My Account app from Apple appstore or GooglePlay.
2) Log into the Xfinity My Account app.
3) Your service appointment will display on home screen.
4) Tap "modify appointment" to reschedule or cancel your appointment. Select " add to calendar" to have a reminder added to your device's calendar.
5) If you choose to reschedule, a list of available dates and time will be displayed.
6) After rescheduling, you will see a confirmation with new date and time and the option to add the appointment to your calendar.