Notes

Increasing Customer Service With Facebook Messenger Bot Applications
You may have seen the Facebook Messenger Bot on Facebook recently, if you have an account already. Bots are pretty cool and a great way for Facebook users to communicate with each other without having to use a real person. But what is the big deal, anyway? Why do people like the Facebook Messenger Bot so much?

Well, consider this chart. This thick black line above here shows the steady growth of the top four chatting apps, as you can clearly see right above Q3 of 2009, right around then, the top four chat apps basically became even more popular with mobile phone usage, more often, used, and used by the top four social network apps. The gap between those last two lines is actually quite narrow, now that the iPhone has finally come out. At the time, none of the top four chat apps had a particularly large number of Facebook users. That all changed when the iPhone became available, and suddenly, there was an app for just about every user on the planet!

Now Facebook Messenger Bot looks poised to either exceed or create many of those user numbers that the big five had with their instant messenger programs. If the Facebook Messenger Bot can maintain the rapid and consistent growth which the other big five chat programs enjoyed for their first few years of existence, it stands to reason that it will experience similar success. So, now bot messenger facebook are probably asking, how does a Facebook messenger bot help the company, and its customers? In a simple matter of fact, the customer service that the bot offers is bound to increase tremendously! Since the Facebook Bot is always "on", it means that anytime a user has a question, concern, or request, the chat bot immediately responds to them, providing a form of instant human intervention!

Of course, not all chat bots are created equally. There are a few different types of chat bots available for use on Facebook, and most of them are designed to do very little more than send simple messages and have basic support for photo and video sharing. These chat bots are, of course, programmed to handle specific functions only. However, by allowing users to program in whatever they would like to have the bot do, Facebook and its messaging apps have truly taken the conversational marketing concept to a new level. Bots no longer simply provide basic support for requests and questions, but many are also programmed with entertaining features and personalization options!

Another benefit to having a Facebook Messenger Bot is the customer service that it provides. Because so many people are signing up every day and making requests, there is always a need for a bot to handle any questions or concerns that customers may have. This is where chatbots truly shine and will ensure that Facebook continues to be a powerhouse in terms of business, even as it deals with growing competitors! If you want to take your Facebook marketing to the next level, then it is definitely time to consider the addition of chat bots as well.

For those who are interested in using Facebook chat bots, then there are some important things to know about these applications. Since most of these bot applications are programmed to specifically handle one task, such as sending a message, it can be quite confusing to figure out which bot is best to use. To make matters even more confusing, Facebook itself does not offer a bot that can handle multiple tasks at once. In order for the customer service offered by these bots to be at its best, it is recommended that each bot be programmed to handle only one account, such as a Facebook account.

By only allowing a single bot to handle several accounts, Facebook will be able to save time and money. In fact, many of these chat bots can even handle multiple conversations at once, which will allow customers to have conversations with many different people at once! In addition, these apps will also allow users to chat with friends through these apps without having to use a third party application. In other words, Facebook will not be losing any money by offering a bot to handle customer service. Instead, it will be guaranteeing that it will be able to generate more revenue by selling advertising to those who are using the Facebook platform.

bot messenger facebook of bot applications are easy to find, as they will be listed on the Facebook Application Manager. Facebook will also offer plenty of tutorials for those who would like to learn how to use these Facebook Messenger bots effectively. Bots are only one part of customer service and data collection for Facebook, but it has proven that it is an effective method for communicating with customers. Chat bots are a great way to increase the functionality of Facebook, while also increasing the efficiency at which customer service is handled.
Website: https://canvas.instructure.com/eportfolios/1503243/Home/Use_Facebook_Messaging_Bots_With_Bot_Learning