Notes

4th Attempt: xxxxxx7466: RNR,,,,

as per cx voc, cx is unable to place a COD order,,,,, info shared and tagged as Solved NRR under same issue type as per the update,,,,

as per cx voc, product of the cx is missing and cx want to get a refund for the missing product,,,, product belongs to the '7 days replacement policy',, policy shared to cx,,, and last return cancelled on 25 Nov 21,,, need to raise new return,,, hence escalated here,, please check and do the needful,,,,

cx has received a different product,,, cx has ordered for the 'DENVER Hamilton Imperial Talc (300 g) but received the 'DENVER Hamilton Premium Body Talc',,, Packaging material is available with cx,,, Hence created a return,,, Pick up address confirmed,,,

****RNR Pilot****
cx is concerned about the refund of the order,,, cx has not received the refund yet,,,, SLA: 18 Nov 21 (already crossed),,, cx confirmed that he had already confirmed with the customer support of the Phonepe UPI and they have confirmed that the refund has not received to him,,, hence escalated here,, please check and do the needful,,,,

as per cx voc, cx has ordered for the 'Colgate 360 Flosstip Soft Toothbrush' but received the 'Medium' toothbrush,,, need availability of the packaging material, pick up address, replacement confirmation and primary contact number from cx to create a return,,,, hence kept here for 4 hours for follow up,,,,,

****High Ageing Case****

xxxxxx1995: cx dropped the call after opening,,,,, xxxxxx0320: Number of cx is busy,,,,

query of cx is not clear from voc,,,, need to elaborate cx's query,,, and closing this incident as Solved NRR under same issue type as per the update,,

****High Ageing Case****

xxxxxx9459: RNR,,,,

as per cx voc, cx want to receive a call back,,, call back steps shared to the cx and need to elaborate the cx's query and closing this incident as Solved NRR under same issue type as per the update,,

****High Ageing Case****

xxxxxx4270: cx dropped the call,,,, xxxxxx5835: Incoming not available at this number,,,,

as per cx voc, cx is facing a size fit issue with the product and want to exchange the same,,, cx contacted from the non order,,, need to confirm the exact order ID from cx and closing this incident as Solved NRR under same issue type as per the update,,

****High Ageing Case****

xxxxxx5382: RNR,,,, xxxxxx4581: cx dropped the call,,,, xxxxxx2340: As per IVR, Number is temporarily not in service

as per cx voc, cx issue about the refund of order,,,, refund info shared to the cx as per SA and tagged as Solved NRR under same issue type as per the update,,,,

Unable to send refund message as SMS DT not highlighted,,,