Notes

Opening 3
Wonderfully, Hello, thank you for contacting Xfinity Support. This is Anamika Dogra, your Xfinity Ambassador for today. It will be a great to assist you today.

As an appreciation to your continued loyalty and business with us, we're happy and proud to share our new Xfinity Rewards available for you. Xfinity Rewards is our way of saying thank you for being an Xfinity customer. Just download the Xfinity app and join Xfinity Rewards to get treated to simple delights like movie nights, family activities, and exclusive Xfinity discounts.

Let me extend a warm smile to make your day even brighter, I'm looking forward in helping you today. May I know the first and last name of the awesome customer I have the Privilege to chat today? Kindly tell me more about the Concern and let's start working on it.

VERIFICATION

Please help me with your first and last name and complete address with zip code in order to check that I am working on the right account.
Please help me with your complete address with zip code in order to check that I am working on the right account.
Please help me with your first and last name in order to check that I am working on the right account.

Second Verification,
I have sent a six-digit verification code to the number ending with *-* please help me with it?
Before I proceed, please confirm the last 4 digits of your SSN for the verification purpose?
Before I proceed, please confirm the last 4 digits of the stored payment method on file for the verification purpose?

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I apologize for the inconvenience caused to you.
I truly understand the importance of Internet service as I am also a customer outside the office.
Be assured, Please let me go ahead and do my best to sort it out for you quickly.

Please allow me 1-2 minutes to check the details

Self help
Meanwhile, may I know if you are aware of Xfinity My Account App, in which you can pay bill, troubleshoot, check outage, cancel or reschedule a tech etc.?

Questions
May I know the online light status on your modem, is it on, off or blinking?
Please confirm that the coaxial cable is finger tight from the back of the modem and the wall outlet.
May I know if you are getting any error code or error message on the screen?
How long have you been facing this issue
In order to receive fresh signals, we need to restart the modem, please unplug the power cord and plug it back in after a minute.

Meanwhile, how was your last weekend

I appreciate your 100% co-operation and kindness on on the chat
I believe, your patience and co-operation will bring fruitful result.

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Toggle
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.

Business Appreciation
You are a valuable customer, I would like to appreciate your business and loyalty with comcast.

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BAXA
Meanwhile, I would be happy to share with you Xfinity Hotspot App, which can be used free of cost for internet. Are you aware of it?

Xfinity has millions of Wi-Fi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient Wi-Fi and can be accessed using Xfinity User ID & Password when you see Network Name Xfinity Wi-Fi on your device.

Closing :

It was indeed a pleasure to assist a valued customer like you and I hope that all the issues are addressed.

Thank you for being a wonderful part of Xfinity, it was really nice chatting with you, have a great time ahead. I wish all my customers would be as kind and joyful as you.

feedback

Great! I appreciate any feedback on the service and experience I have provided you today. Once the chat is over, you will get that page. Thank you for being Xfinity's loyal customer, have a great day ahead