Notes

Hi, xxxxxx ! Nice to have you on this chat today ! 
What part can I order for you ?
I see that you are looking parts for your XXXXXXXXXX . Am I correct ? 
I will be glad to help you with the model specific XXXXXX for your unit. 
Is that a XXXXXXXXXXXXXXX, XXXXXX? 
May I place you on hold for 2-3 minutes to search that for you? 

I am sorry, the model number you have provided is incorrect one. 
Was the unit purchased from sears ? If yes may I have the phone number at the time of purchase ? So that I can pull out the purchase detail, and the the model number.

I have located the model specific manufacturer recommended XXXXXXXXX for your unit. 
The price is $ XXXX, and the estimated delivery date is Aug XXXX. 
I will be glad to place the order to your home or business in a timely manner and let me provide you the order confirmation number quickly . 
Shall I use your mail ID, XXXXXXXX, to proceed with the order?
Is there any concerns regarding the purchase, please share with me. I will be happy to help and set the deal for you !
To start with the order, may I have your full name, and phone number please ? 
No problem, as we do have 365 days of return policy on this genuine part, You can return it to your local sears store also with a complete amount of refund, if it is not the right one for your unit.
Thank you, is the billing address and the shipping address, both the same ? 
Please allow me a couple of minutes to update the address and create the order. 

Let me summarize your order. 
Your complete order value including shipping, handling and tax is $ XXXX. 
We accept all major credit and debit cards. What card would you like to use today?
Sure, may I please have the card number with the Expiration date ? 
Is that the correct e-mail address? 
Shall I submit the order and help you with the order confirmation number, XXXXX ?
Thank you, Let me submit the order and help you with the order number. 
All set ! Your order has been placed successfully The order number is XXXXXXX. 

It was a great chatting with you and placing the order, XXX. 
Are you happy with the service you got from sears today ? 
Pleasure is ours, XXXXX !! 
You have been with enough patience. 
We sears will be here to help you 24*7 and You can get back us at any point of time.
Please click on the end button to end the chat and fill a short survey. 
Have a great day ahead ! Good bye and take care !

Please go ahead and place the order. Once you get the order confirmation number, just let me know to track the order regarding the shipment and start initiate the order process. 
I will be stand by. If you facing any difficulties, while placing the order, please let me know. 

Let me check the store availability of the part for you. 
May I have your zip code please ? 
Thank you, please allow me a 1-2 minutes to check the store availability. Meanwhile may I know is there any concerns, that your are looking for store pick up today? 
XXXXX, I have checked and unfortunately, the manufacturer doesn't sell this XXXXX locally (through the stores ). We need to order it online .  
I am sorry, I have checked and see that the store which carries this parts is in XXXXXX, which is XXX miles away from your area. For avoiding the inconvenience, shall I ship the part to your door step? 
I have checked and see that the store at XXXXXXX which carries this part .
The XXXXX are enough in stock. you can purchase it form the store by any payment of method (Cash/ Card )  Or would you like to finish with the payment in this chat window with me?

As we are in parts sale department, I am unable to help you with the technical or dimensional info regarding the part or unit. I'm not technically trained.
However, let me help you with a link, which will help you to resolve the queries. 
Please log on to  http://www.searshomeservices.com/ and chat with the live person. 
One of our specialized technician will be happy to help you with the XXXXXXXXXX.

XXXXXX, I have checked with all my resources and unfortunately the manufacturer has stopped the supply of this part now. That's why we are not able to find it in our website.
However, you do not need to worry !
You can contact the manufacturer's parts sale dept and order this part or a substitute one for this part.
Shall I help you with the manufacturer number, XXXXXX?

I'm happy to help, Is there anything else that I may assist you with today? 
You are most welcome Thank you for chatting with me, You can get back us at any point of time, Have a good time. Take care ! 

XXXXXXXX, Since the water- filter removes impurities from the water to improve it's taste and purity, the manufacturer recommends to replace the water filter every 4-5 months or when the replacement indicator light turns on.
I also see that, I can provide 10% off on total, if you order more than one water filter with me today. I suggest you to grab this offer right away !
How about adding one more filter to the cart ? Shall I add? 

As we are in parts sale department, let me help you with the number to contact our customer service team. One of our specialized executive will be happy to help you with the XXXXXXXXXX
You can contact our customer service team at 1-800-252-1698 (Toll free )

https://www.hrberry.com/powerhr/index.php?q=cms&m=index&client=247
http://www.sears.com/stores.html
http://172.25.243.137/QRA 
http://csi.intra.sears.com/net/vendorportal/
https://ion.247-inc.com/Ion

I can understand your concern about the price. Sears Parts-direct strives to provide quality parts for our customers at competitive prices. And I'm sure you would not want to compromise on quality over price.
However, let me check with our loyalty program and see what the best I can make on this order for you today .
May I have a couple of seconds please ?   

Being a trained sears parts specialist, I have located the right part for your unit. 
As these parts comes from the manufacturer directly, I can confidently say, It will fit wit with your unit perfectly.

I can understand your concern about the shipping price. Let me help you !
If there is a drop off location facility any of the stores at your area, we can ship the part to that store and avoid the shipping. 
Or else, let me check with our sears loyalty program and see what the best we can do on the total as a compensation for shipping charge .  


I have checked with our sears loyalty program and see that the best we can make on this brand new genuine part is $ XXX, instead of $ XXX . (However, this offer you may not get it later on, it's according to the online price comparison of OEM parts ) 


We at PartsDirect use secure socket layer technology. Your credit card number is encrypted when transmitted for payment authorization, so every order is completely secure.
This is an Encrypted chat. The feature of Text Masking allows the certain pattern of numbers masked. All the information you provide is absolutely secure and safe. 


As we are in parts sale dept, I will not be able to help you with the required info. I'm not technically trained. However, let me help you with a link where you can post this query and within a short period of time, our technical experts will be answered on this .
Shall I share the link to post your query to your mail id - xxxxxx?
All set, xxxxxx. I have shared the link. Do not need to worry at all. You will receive it within 10- 15 minutes .
Our technical experts will be happy to assist you further .

The installation is not a tough task. Most of our customers are doing it by their own.
If you are a little handy, you will be able to replace this XXXXX very easily.
Also, you can get our specialized technicians at 1-800-469-4663, to resolve the queries at the time time of installation. 


Just to confirm, is that a Canadian model? 
Right now we are in u. S website. 
That's why we are not able to find it in our website.
We do not have service outside the country and we do not have an option search this issue from our website. 
Shall I help you with the Canada website link ? 


XXXXX, I have checked and unfortunately, the manufacturer doesn't sell this XXXXX locally (through the stores ). We need to order it online .   

I see that you have placed the order successfully and the order confirmation number is W

The part price including standard shipping is $ XXX (estimated delivery date Aug XX ), excluding tax.
The part price including expedited shipping is $ XXX (estimated delivery date Aug XX ), excluding tax.

The tax will be calculated as per the state law, and also app is designed in such a way that once we enter the shipping address the tax is calculated accordingly based on the part price and delivery.    

 XXXX, Sears is delighted to welcome you to the Parts Sales team of Sears Parts Direct. 
Thank you for contacting us to know the status on your order. 
I can have this designed and resolved for you real quick by making way although we do not handle Post order inquiry from here.  
Sears has a Dedicated Post order inquiry team to have this issue resolved for you and get the part that you have ordered without a Flaw, XXXX. 
Shall I help you with the contact number of our post order inquiry team? 
 Here is the number to contact us on the Post Orders 1800-366-7278 or 1800-349-4358.   

I'm sorry, XXXX.
All the parts will be model specific and we need the complete model# to pull up the part list diagram and the required parts for your unit.
If we are ordering any parts without the model#, it won't ft with your unit and will be a waste of money and time. 
As an alternative solution, I suggest you to visit our nearest local sears store at your area and one of our store executive will be happy to help you with the exact model specific part.