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We spoke with Tobias Mollstam (web developer for Mincraft.net) about the challenges that come with rapid growth.
We've experienced it firsthand, one of the hardest aspects of being a small team is assisting many customers, and that's exactly the issue Mojang was having on a large scale. in particular the confirmation emails for license orders. emails were getting lost:
We had an e-mail server that was dedicated to sending emails prior to our move to Postmark. It was pretty useless since we didn't perform all the tedious work required to ensure that e-mails were delivered. As our user base increased and so did our pile of support tickets for lost purchase confirmations therefore something was going to have to change.
If you are selling hundreds of copies of your software each hour time is of the essence.
...probably my most favorite aspect of the service. Postmark took just 3 minutes to begin and has been chewing away ever since. We now have statistics on how our transactional e-mails are performing. Extremecraft We're back to the future!
Sorry folks, the DeLorean isn't included in your Postmark account. This only comes after people use your game to build scale replicas of the Starship Enterprise.
A huge thank to Tobias for taking the time to speak to us - and congratulations on the ongoing success of Minecraft! We are huge fans of Minecraft and it's an honor to be able to improve the experience of their players.
Here's my website: https://extremecraft.net/
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