Notes

Please allow me 1-2 minutes to check the account information.
Thanks for your waiting.
I really appreciate your patience and time.
While I am working on it, may I know how's your day going so far?
May I know how's weather outside?
May I know how's your weekend?
I really apologize for the delay it takes time. Kindly stay connected.
Almost done.
Thanks for bear with me.
{Non pay}- Not eligible for payment arrangment
Let me first check the account details for you.
1- Upon checking there is a ......past due on your account that's why your services are disconnected.
2- Please don't worry let me check if you are eligible for the payment arrangement it will help you to restore the services.
3-I completley understand how continue services are important for everyone. Please don't worry I will assist you with my all possible ways.
4- Thanks for your understanding.
5. Upon checking you are not eligible for the payment arrangement you need to pay the minimum past due amount so that your services can be restore immediately.
6- I do understand you can't pay right now. As a consumer myself I can understand we have lots of expense. However system requires the minimum past due payment to restore the services.
7-Alright, let me check what best I can do for you in this case as I really want to help you.
8- Upon rechecking I am getting notification again and again when I am going to restore the services. So you need to make the payment this is the only solution. I hope you understand.

{Non pay}- Eligible for payment arrangement

1-Upon checking you have......past due amount on your amount.
2- Don't worry I can see you are eligible for the payment arrangement.
3- I can see you have 2 options to make the payment arrangement, you just need to set up the the payment according to date and amount.
4- please visit the above link and let me know once you have done so that I can restore the services for you.
5- Thanks for cooperate with me.
6- I have just restored the services for you.Now, you can enjoy the Xfinity services:)

{Transfer chat}
1- As we are from the chat repair team so we have limited access to check the complete information. Let me connect you with the dedicated team. Kindly connect at 1800-934-6489.
2- I hope this is fine with you?

{SELLING PART}
Flex-
1-While,I am working on your issue, may I know do you like streaming?
Oh! that's great!
2-Then, I have a great news for you.
3- Upon check your account information I can see you are eligible for the free flex streaming services fpr the lifetime at no cost just for you from the Xfinity side.
4- Sounds good?
5- Perfect!
I need your approval for that.
May I have your best contact number to share the approval?

XFI COMPLETE
While, i am working on it.
May I know what purpose you are you using internet i mean just want to know do you want unlimited data?
I have a great deal for you for the unlimited data.
Let me explain.
Xfinity providing XFI complete in which you will get Unlimited data + Advanced security and you may eligible for the Xfi
pods( wifi extenders on the bases of 14 days assesment result) in just $11/month .
You can take the trial for the first month if you liked it you can continue with the XFI unlimited plan.
I hope this sounds great?