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Action taken: called customer back to confirm if his internet speed did not revert back after a couple of weeks of observation so that we can close the case, however routed to voicemail but leave message
Next steps: will reschedule callback to get an update from customer
-based on the repair cases on customer's account and Credit and Fee Calculator in Knowledge, we will provide the customer £18.95 total compensation in accordance to Ofcom policy
Expectation set: callback 26Sept 12:00-14:00
Preferred contact number/time: 07512472753
External Escalation mentioned (Give details): No
Communications sent (SMS, email, letter): Yes
SMS sent (if applicable, copy and paste full message into notes): Yes
Fibre 35 - £44.37 MRC
REP-11820311
Created : 06-Sep-2022 14:32:43
Closed : 09-Sep-2022 21:16:15
Credit: £5.83 - 4 days
REP-11831622
Created : 08-Sep-2022 17:30:00
Closed : 16-Sep-2022 21:33:22
Credit: £13.12 - 9 days
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