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May I please have the name of the agent and the reference number /ID, that will help me to check the account notes, which will help me to remove the charges.
As I checked your account, you have been charged for a Professional Technician Visit charges on 08/18 of $100 on you account.
And the charges are completely valid as there is a visit of a Tech, as every user has to pay as a tech visit is a chargeable and the charges are informed while scheduling the tech.
I understand your part, however we are also unable to remove the charges as per the account notes the charges are valid as there is a tech visited at your home.
Being a loyal customer I completely trust your words and sure let me check for the best help I can provide you.
When our technicians visit the home for an installation, there is a flat fee associated with the visit. The flat fee covers any work the technician may need to complete in order to ensure your services are working properly.
____, as the charges for the tech visit are valid and we are unable to remove the complete charges, however for the best from my end, I can apply the credit for the half amount of $50.00.
However we need some verbal Information along with the approval to downgrade Or cancel the services, which would be possible over call only or you can also visit at the nearest Xfinity store as well, as you need to submit the equipment's also.
. We have a dedicated team who will help you in processing the request for service disconnection / downgrade. They will process the order for cancellation and your account billing will be stopped as per the request. You just have to reach out us at 1-800-934-6489 / 1877-424-2028.
Your chat has been routed to the support desk for Residential customers having Internet, Cable and Voice services only. Since you have query regarding mobile services, so we have separate team handled by an exclusive support desk.
Shall I go ahead and transfer you to our concerned team that will assist you?
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