Notes

Responses


Wonderful Evening! Thank you contacting Xfinity Chat Support. Feel free to call me Piyush. May I know the first and last name of the awesome customer I am assisting and your concern please?
May I have your complete service address along with zip code so that I can pull up your account records.
8397300010236717
For further verification will you please provide me your account number
Hey , I hope you doing well today.

Please do not press the back button and also avoid using other applications for us to stay connected without any interruption

Allow me 2-3 minutes to do some basic checks on your account. Please stay connected till then.
I do value your time. However it will take few more minutes of yours. Please stay connected with me

Thanks for staying connected till I fetched your account details.
I appreciate your efforts and cooperation[?9/?21/?2022 2:34 PM] Shivpreet Singh:
I really appreciate you for sharing information
8397300010236717


I really appreciate you for your efforts on chat.
I appreciate your patience.
Thank you for bringing this up to me. I completely understand your part, I will surely help you with this
Thanks for specifying your concern
Meanwhile i am pulling up your account details i would request you to not press the back button and also avoid using other applications for us to stay connected without any interruption

Will you please confirm me which password you want to reset your Wifi or Account
Please confirm me that you are accessing this Mobile No. and (570) 772-1526 and this Email address [file://[email protected]][email protected]

Please help me with your first name , last name and complete address with zip code, so that I can check your account and help you accordingly.

So I checked your account and you have registered third party Email and Phone No. on your account.

So I checked your account that you currently have two services one is internet and the another one is cable, will you please confirm me which service you are seeking to know about.

Is there anything else I can help you with as I do not wanted to complete this chat without addressing all of your concerns?
It's my pleasure, Glad that I was able to assist you today. Thank you so much for being so supporting and patient through out the chat. Is there anything else I can assist you with?

It is pleasure to chat with customer like you. You have shown utmost cooperation and it is heartwarming.


Just to inform you that you can also download Xfinity My Account App from Apple App store for IOS and Play Store for Android Phone to easily troubleshoot and
manage your account anywhere and anytime. You can also visit following link : https://login.xfinity.com/ to visit My Account portal online.

You can download the Xfinity My Account app from the app store. It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device.

Using the Xfinity My Account App, you can reschedule or cancel an upcoming appointment, as well as add it to your calendar.

1) Download the Xfinity My Account app from Apple appstore or GooglePlay.
2) Log into the Xfinity My Account app.
3) Your service appointment will display on home screen.
4) Tap "modify appointment" to reschedule or cancel your appointment. Select " add to calendar" to have a reminder added to your device's calendar.
5) If you choose to reschedule, a list of available dates and time will be displayed.
6) After rescheduling, you will see a confirmation with new date and time and the option to add the appointment to your calendar.