Notes

Hello Sahil,
Thank you for contacting Dyson India. We apologize for the inconvenience caused, and we never want our Dyson owner to face any trouble.Hello Sahil,
Thank you for contacting Dyson India. We apologize for the inconvenience caused, and we never want our Dyson owner to face any trouble.

We would request you to kindly share the serial number of the machine in the format XXX-XX XXXXXXXX or the registered phone number.
Perform reset by removing filter press trigger for 10 sec put the filter back if still the same inform cx to wash the filter again from outside and inside with some pressure water.
You can take help from this video link for your reference.https://youtu.be/uJm800xk9-Q
Regards,
Vishal, Dyson India

We apologize for the inconvenience , we will arrange an engineer visit. We have an available slot for tomorrow at 3:00PM. Kindly let us know if this will be convenient for you?
Regards,
Vishal, Dyson India

thankyou for confirming, we have booked your slot .
Please feel free to contact us if you need any further assistance. We will be more than happy to help you again.
Regards,
Vishal, Dyson India


Hello Sahil,
Thank you for contacting Dyson India. We apologize for the inconvenience caused, and we never want our Dyson owner to face any trouble. We would request you to kindly share a short video of the issue , and please elaborate
so that we can assist you accordingly.
Regards,
Vishal, Dyson India


Thankyou for sharing the same, we think that the filter life of your machine is completed and you need to replace the filter.
here is the link to buy the filter https://www.dyson.in/360-glass-hepa-carbon-air-purifier-filter.
We can also order it for you if you want.
Regards,
Vishal, Dyson India

As per the image you have shared your problem is this.

0-35 pm 2.5 good pm10-0-50
07,09 till 500
voc-
good- 3
fair- 4-6
poor- 7-8
verypoor 9+
recommend body cleaning, filter cleaning, sensor cleaning for any kind of issue track the runtime
2.4 ghz wifi to connect with tp03.
04 and above will connect to both 2.4 and 5ghz.
if not then use dual band wifi
forget the 5ghz 2.4 should only be saved.
check with the hotspot too
white light then wifi is connected
update the app always before connecting
white and green light then wifi is reset by switching power button for 20sec. then


E and F coming together mach


machine wifi password one on the body ' on the manual, and on the mach lower down.
for I J L check twice all in small only alphabets

mac filtering on the serial no tag

for filter life reset press power button for 5 seconds pointing toward the mach.

CR032 battery

partial display issue align service asp or rtb after vc

sound coming check for without filters
inc. fan speed to hear any unusal sound.
loop fault coming from the top

for tp04 hard reset - remove the crd press powwr button for 10 sec then insert the cord back ad wait for white light flashing.and wait for the mach to run.

for tp03 power button on mach nd on the remote timer starts and wifi will reset
wifi switch off by pressing power button for 5 seconds for tp04 and higher

if oscill.




Hello Sahil,
Thank you for contacting Dyson India. We apologize for the inconvenience caused, and we never want our Dyson owner to face any trouble. We would request you to kindly share the serial number of the machine in the format XXX-XX XXXXXXXX or the registered phone number. please share a short video of the issue and also let us know about the attachment which is not working.
Regards,
Vishal, Dyson India

Thankyou for sharing the same, we would request you to please share a picture or a video of the attachment so we can look for the problem and can assist you accordingly.
Regards,
Vishal, Dyson India

We apologize for the inconvenience , we will arrange a video session with our engineer so we can look for the issue and assist you accordingly . We have an available slot for tomorrow at 10:00AM. Kindly let us know if this will be convenient for you?
Regards,
Vishal, Dyson India

we truly understand you, in that case we are aligning you an engineer visit. he will check into the machine and also gonna carry the attachment in which you are facing problem. he will assist you accordingly after verifying the problem.
Regards,
Vishal, Dyson India

let us know if problem still persist.


Hello Sahil,
Thank you for contacting Dyson India. We apologize for the inconvenience caused, and we never want our Dyson owner to face any trouble. We would request you to kindly share the serial number of the machine in the format XXX-XX XXXXXXXX or the registered phone number.
Regards,
Vishal, Dyson India

FOR INTERNATIONAL CUSTOMERS
for INT. products always RTB except Delhi NCR we raise RTB via ASP. refer to via RTB ASP.
Hello Sahil, thank you for contacting Dyson India. We apologize for the inconvenience caused. We will surely help you, In order to proceed further kindly share us the following details your machine serial number, invoice of the purchase and do confirm your complete name, email, address with pin code and phone number so that we can assist you accordingly.
International policy we raise Normal RTB VIA DHL But only for DELHI NCR ( RTB VIA ASP).


Hello Sahil,
Thank you for contacting Dyson India. We apologize for the inconvenience caused, and we never want our Dyson owner to face any trouble. we request you to please confirm your full name, contact details, E-mail address and complete address also confirm if you are permanently residing in India so we can proceed further.
Regards,
Vishal, Dyson India

thank you for sharing the same , we request you to allow us some time so we can check on the details and assist you accordingly.
Regards,
Vishal, Dyson India

thankyou so much for providing us time we have raised the issue and you will receive a confirmation of the same. we will collect the machine from your given address and we will check the machine before proceed accordingly.
The estimated time will be 4-5 days for the whole process.
kindly pack the machine with all the accessories our team will
Please feel free to contact us if you need any further assistance.
Regards,
Vishal, Dyson India


Thank you for sharing. As you have mentioned you are Visiting India for a month. We would request you to kindly allow us some time we have highlighted and shared the details with our concerned team. As soon we get any update we will update you. Kindly allow us some time. We really appreciate your cooperation in the mean time.

Hello Sahil,
Thank you for contacting Dyson India. We apologize for the inconvenience caused, and we never want our Dyson owner to face any trouble. We would request you to kindly share a short video of the issue so we can assist you accordingly.
Regards,
Vishal, Dyson India

Thankyou for sharing the video, we would request you to kindly share what indication you see on the LCD screen.
Regards,
Vishal, Dyson India

do not worry, we would suggest you to check for blockages. you can also take help from this link for your reference https://support.dyson.in/SupportHome.aspx/Vacuums/Cordless/V11/269324-01/troubleshooting/machine-is-pulsating-263034.
kindly let us know if the issue still persist.
Regards,
Vishal, Dyson India

we truly understand, and request you to wash your filters if not done and dry it for atleast 24hours.
after attaching the filter to the body press and hold the trigger for 10 seconds. here is the video link for your reference https://youtu.be/ew5gY0neRl0.
let us know if the issue still persist.
Regards,
Vishal, Dyson India


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