Notes

Hi, Greeting for the day, I am Atul, How can I help you today?

How are you?
I am fine, thank you for asking. I trust you and your family doing well!
Sir, mai acha hoon! Asha karte hoon aap or apka pariwar bhe accha or Surakshit hoaga!

******Assistance****
How may I assist you?
kindly elaborate on your concern so I assist you better!
If you have any queries related to Snapdeal please share so that I could assist you.
May I know your exact concern, please?
Main apki kya help kr sktaa hu?
Kirpya vistaar mai apna concern btae taki apko jankare de sakun!
Agar aap snapdeal ke sambhandhit koe jaankare chate hain, kirpya mujhe btaey taki apko jankari de sakun.
Kya mujhe apka exact concern pta chl sakta hai?

*******Acknowledgment******
Sure, I will check it for you.
Do not worry I will help you with this.
I apologize for the inconvenience caused.
Maafi chahungan apko preshani hui, aapke poore sahayata ke jaege.
Nischint rahe, aapke poore sahayata ke jaege.

*******Asking Details*****

Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!

I am unable to fetch any account from the given details. Please provide the correct details. So I can assist you better.

Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Maafi chaungan apke es registered mobile number se apki koe bhi order ke details check nahi kar pa raha hoon. Apse request karungan aap mujhe apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

********Thanks for details******
Thank you for sharing detail with us! Please allow me some time to check the information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

*****Hold*****
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

******Hold 2nd******
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahugan, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

******Un hold*****
We appreciate your patience!
Thank you for your precious time!
Hum apki patience ka maan krte hai.
Dhanyawad samay dene ke liye.

*****Further Assistance****
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakta hun?

******Resolution Script****
I hope you are satisfied with the given resolution and the information provided by me.
Mujhe aasha hai ki aap marai dwara de gaee jaanakaaree se santusht hain.

*****Issue escalate closing****
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

*****Glad closing*****
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hui ki mai apko jaankare dai paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.


******Extra assurance****
I’m sorry to hear you are having these problems. We will get this resolved as quickly as possible.
Maafi chaunga aapko pareshani hui, aapki shikayat maine apni team ko bhej di hai or mai khud is case pr kaam kr rha hu. aap nishchit rhe, hum yakeen dilate hai ki is tarah ki pareshani dubara nahin hogi.


I Apology Sir/ma'am you are the most value customer for us, do no worry , I will help you regarding the problem as soon as possible.
Maafi chahungan, Par aap humare liye bahut value customer hai, aap nischint rahe aap, Mai jldi se jldi apko jo problem face karni padd rahi hai usko solve krwaungan.

There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step as soon as possible.
Chinta karane kee koee aavashyakata nahin hai, mai poori koshish karuga jald se jald aapka order deliver karva saku.

Don't worry your money is safe with snapdeal trust pay policy , please allow us this maximum time to investigate on your complaint. You are our valuable customer, I will personally work on this to resolve at the earliest.
Chinta na karen aapaka paisa snapdeal trust pay polisee ke saath surakshit hai, krpaya hamen thoda samay dijiye. Taaki hum aapki shikaayat kee jaanch kar sake. Aap hamaare moolyavaan graahak hain, main jald se jald ise hal karane ke lie vyaktigat roop se kaam karoonga.

I will make sure that this should be your first and last bad experience with us and you won't face such a problem in the future. I apologize that you are experiencing this problem.
Main ye sunishchit karoongan ki ye humare sath apka pehla aur antim bura anubhav hona chahie aur aapako bhavishy mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.

Your concern is justified and, I understand how you are feeling right now. But be assured I will help you regarding this. Your chat landed on me so, now is my responsibility to help you.
Aapki chinta uchit hai aur main samajhata hoon ki aap abhee kaisa mahasoos kar rahe hain. lekin nishchint rahie main is baare mein aapki madad jaroor karoongan. Aap kee chat mujh par aayi hai isliye ab mere jimmedari hai ki main apki madad karoon.

I understand how you are feeling right now if i were on your place i would have felt the same way . Your anger is obvious and your irritation is understandable but i am going to make sure to sort this issue as soon as possible. Its is my responsibility to help you.
Mai samaj sakta hu aap is time kaisa feel kar rhe hai. Agar mai aapki jagah hota to mai bhi same asa hi feel karta. Aapka gussa jayaz hai. Par mai aapko batana chahuga ye meri zimmedaari hai. Mai poori koshish karuga jald se jald iss issue ko resolve kar pau.

I can understand that you are waiting a long for the resolution, I appreciate your patience, please allow me the requested time we will get back to you with a resolution as soon as possible.

I know that there has been a delay but please be assured that we are working hard to get your item to you at the earliest.
Nischint rahe apke order ke delivery jaldh se jaldh karwaney ke poori koshish ke jaige or mai khud eska dhyan rakhungan.

I know that there has been a delay but please be assured that we are working hard to pick up your order at the earliest.

Do not worry your refund will reflect in your account on and before the given time.

I will make certain that this gets resolved quickly for you.

Your feedback is enormously valuable to us so, we greatly appreciate you taking the time to let us know.

Thank you for your understanding, We are doing everything we can, for resolving your problem quickly.

We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our higher authority. I am going to take care of this for you.

I am taking your feedback regarding the courier boy and I will share it with my team and the team will take action on it. You will not face this issue again.

******Apology*****
Sir, Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve it at the earliest.
Maafi chahungan apko preshani hui, apki request register krdi gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja sake.
I apologize for the inconvenience caused.
Maafi chahungan apko preshani hui.


*****No response closing****
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

******Cx has no issue with that time closing****
Thank you for chatting with us. You may contact us again for Snapdeal-related queries, feel free to reply to us, we assure you that we will assist you better. Stay safe, and have a good day!
Humse baat karne ke liye dhanyavaad! Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

*****ABUSE****
Meri apse request hai professional bhasha ka paryog kre.
Sir, I request you to please use professional language otherwise I have to close your chat.

****Cx want call****
Sir, I would be able to respond to you over the chat only, Would request, If you can share your concern via chat, I will be happy to help you here.

I request you to please contact us on our helpline number which is 9212692126.
Maafi chaungan par mai apko sirf chat ke madhaym se jankre dai paungan. Aapse anoorodh hai ke aap yahi apna concern btae apke poore sahayata ke ajege.

Yadi aap chaahen to neeche die gae tareekon se call par hamase sampark kar sakate hain:

***cx want some order again and order is available.****
As I have checked that the product is available on our website and application, you can place an order for yourself.
Sir product site par available hai aap order place kar sakte hain.

*****cx want some order again and order is sold out or out of stock.*****
Sir, as I can check order is sold out/out of stock, but I have mentioned your mail Id here so once the product will be live on the order website, you will get notification on a priority basis.
Maafi chaungan sir/Mam ye product abhi humare website par available nahi hai, par apki mail id mention kar de gae hai, jase product available hoga apko update kar deya jaega.

***Cx want to change E-mail ID**
We are unable to change/delete the email address associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the email address associated with an account.
Maafi chaungan sir, registered E-mail id or number change nahi ho paega.

*****cx want SENIOR CALL********
I apologize senior is not available now, If you want to contact would request you to please share a mail on [email protected]
Main maafi chahta hoon ki senior abhi upalabdh nahin hai, Agar aap sampark karana chahate hain to kripeya aap [email protected] par ek mail saajha karne ka anurodh karenge.

****cx want COURIER BOY COMPLAIN****
I have taken your feedback regarding the courier boy and have sent it with my team and we will take strict action on it. You will not face this issue again.
Maafi chahungi aapko pareshani hui, mai aapka feedback le rha hu aur asha krta hu apko dobara asi samsya ka samna na krna pde.

****cx want to CHANGE REGISTERED NUMBER******
Sir, there will be no changes on your registered phone number which is linked with snapdeal account. If you want you can create new account of snapdeal with fresh email id.

DENIAL:
Please accept our sincere apology for the inconvenience caused. No need to worry I am again specially highlighting your case.I request you to kindly wait 24-48 hours our team will surely update you.
Sir, it is a time period of bank its not from our side, we have already initiated your refund , this timeline is from bank side.
Sir, your product is delayed from courier side, but no need to worry I have raised your complain for delay of your product.