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513-568-7284
661-874-3643
251-289-8152
513-568-7284
360-304-8058
661-874-3643
CX NAME AND REQUEST: CX ACTIONS TAKEN: VAL ACC. // RESOLUTION: CX AGREED RESOLVED: YES
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ADD $5 SOC CX NAME AND REQUEST: CX WANTS TO ADD $5 SOC ACTIONS TAKEN: VAL ACC. // RESOLUTION: CX AGREED RESOLVED: YES
//// LOST PHONE ////
CX NAME AND REQUEST: CX LOST THE PHONE ACTIONS TAKEN: VAL ACC. // SUSPEND ACC. // CREATE A CASE // EDU CX RESOLUTION: CX AGREED RESOLVED: YES
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CASE NOTES FOR LOST OR STOLEN BROKEN
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LOST PHONE MAILING ADDRESS CONFIRMED IN SOLIX CX. AGREED TO RECEIVE A PHONE IN STOCK ACTIVATE NEW ACC.
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CX NAME AND REQUEST: CX WANTS TO ACTIVATE A NEW ACC. AND PHONE ACTIONS TAKEN: VAL ACC. // ACTIVATE ACC. // PROGRAM PHONE AND IT WORKS // EDU CX RESOLUTION: CX AGREED RESOLVED: YES
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ACTIVATE A NEW ACC FROM SAME PHONE
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CX NAME AND REQUEST: CX WANTS TO ACTIVATE A NEW ACC. AND PHONE // IS CALLING FROM SAME PHONE ACTIONS TAKEN: VAL ACC. // ACTIVATE ACC. // PROVIDE FURTHER INSTRUCTIONS IN CASE// EDU CX RESOLUTION: CX AGREED RESOLVED: YES
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PHONE DOESN´T POWER ON
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CX NAME AND REQUEST: CX´S PHONE DOESNT WORK ACTIONS TAKEN: VAL ACC. // MAKE TROUBLESHOOTING // PHONE STILL NOT WORKING // CX NOT ELIGIBLE FOR REPLACEMENT // PROVIDE OPTIONS // HE WILL LOOK FORWARD TO BUY ANOTHER PHONE // EDU CX RESOLUTION: CX AGREED RESOLVED: YES
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CX NAME AND REQUEST CX CANNOT MAKE PHONE CALLS ACTIONS TAKEN: VAL ACC. // CALL HER BACK MAKE TROUBLESHOOTING // IT WORKS EDU CX RESOLUTION: CX AGREED RESOLVED: YES
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ACTIVATE NEW PHONE
/// CX NAME AND REQUEST: // CX WANTS TO ACTIVATE A NEW PHONE ACTIONS TAKEN: VAL ACC. // SWAP SERIAL // PROGRAM PHONE AND IT WORKS // EDU CX RESOLUTION: CX AGREED RESOLVED: YES
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