Notes

I know how important it is to have reliable working service right now, especially with the "new normal" we all are living. Rest assured we're doing everything we can to restore connections quickly so there's as minimal of an impact on your daily activities as possible. In the meantime, you can use (Xfinity stream/ Xfinity wifi )app as a temporary solution.

Thank you for sharing your experience with me. You likely have a lot of other things you need to focus on, and I know your time is precious. I'll do everything I can to resolve your (connectivity/billing) issue quickly and fully so you can get back to your family

I've gone through an emergency myself and completely understand you have so much to deal with right now. It's absolutely my goal to resolve your issue as quickly and as easily as possible so you can spend your energy on important needs


I can't imagine how challenging everything is right now in your area with so much happening. It's my goal to ensure your concerns are properly addressed and I only take stress away and not add to it. I'm 100% here to help

I appreciate you sharing you have been impacted by the Hurricane. We here at Xfinity care about our customers and their well-being, and I want to ensure this conversation is the easiest one you have today