Notes

[‎9/‎28/‎2022 11:26 AM] Ketan Chand:
TENURE AND BUSINESS APPRECIATION


I noticed while authenticating your account that you've been with us for the last sometime. I'd like to say thank you for your loyalty, for being our customer and for choosing Xfinity. We really could not be doing this without you.

We appreciate your business and loyalty with us and also value you as a customer. Thank you for choosing Xfinity as your service provider and for
being a valuable part of Comcast Family.

TENURE AND BUSINESS APPRECIATION (If customer is new)
Let me take this opportunity to welcome you to Xfinity family. Thank you so much for choosing Comcast to be your service provider. We are so grateful to have you and we value your business.

[‎9/‎28/‎2022 11:28 AM] Ketan Chand:
Xfinity Flex
Xfinity Flex

Stream your favorite content in one place at no extra cost – including thousands of free TV shows and movies. Using a Wireless Streaming Box, you can watch Netflix, Amazon Prime Video, thousands of free movies, shows and more – without switching apps or inputs. Flex offers one-stop search and control with the award-winning Voice Remote.

Stream over 10,000 free movies and TV shows through apps included for free with Xfinity Flex service. Watch, rent or purchase On Demand content, available in 4K UHD. First Flex streaming TV Box (includes the 4K streaming TV Box) will be available at no additional cost.

Xfinity Flex brings you what you love, all in one place - your TV! With Xfinity Flex, you’ll be able to stream more than 10,000 free movies. Also access their music choices, like Pandora, iHeartRadio and Amazon Music.

[‎9/‎28/‎2022 11:29 AM] Ketan Chand:
Modem Hard Reset

We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 15 seconds. You should see the lights on the device turn off and start

[‎9/‎28/‎2022 11:31 AM] Ketan Chand:
Prorate

Your statement is prepared one month in advance. Your next two bills may be different because of partial month charges or credits and any one-time charges.
Transfer

I apologize, this team handle internet troubleshooting. However, we have a dedicated team who works specifically with billing matters, let me connect you with them for assistance. May I connect you with a specialist from billing who can help you?

[‎9/‎28/‎2022 11:35 AM] Ketan Chand:
Xfinity xFi App

I see you have xFi compatible modem. With Xfinity xFi, set up Wi-Fi environment in minutes, find your Wi-Fi password, troubleshoot internet issues, setup Parental Controls. The app is exclusively for Xfinity customers and available on Google or Apple Store. Login using the Xfinity Primary User ID & password.

[‎9/‎28/‎2022 11:36 AM] Ketan Chand:
Scheduled technician



On the day of the appointment you need not to contact us to inquire for technician arrival status. View the time or date of upcoming appointment, as well as the Estimated Time of Arrival of technician as the appointment draws close. You can easily view the information via Xfinity My Account App.



I would recommend to give it a try for the upcoming appointment and check the technician arrival status. Sign in with Xfinity User ID & password. You can find the info to check the status of technician on https://www.xfinity.com/support/articles/my-account-app-view-tech-eta

[‎9/‎28/‎2022 11:40 AM] Ketan Chand:
Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services. I'll ask you to review the order and, check the final billing approve it. What phone number or email address would you like to use to complete this process? When you get the text/email, you would need to open the link given and check all boxes and then click on "I agree" and submit the approval. I will than take a moment to finalize it as soon as you approve. (Please do not press back button or disconnect the chat until you get the confirmation number from me)

[‎9/‎28/‎2022 11:41 AM] Ketan Chand:
We are staying consistent with the advice of our government and public health officials and limiting contact as much as possible. We’re taking extra precautions to limit the spread of the coronavirus. Before I schedule your appointment: Has anyone in the home tested positive for the virus? 
Great! We can go ahead, and schedule based on your availability” We are looking forward to your upcoming appointment. When the technician arrives, they will contact you and explain what they will be doing. They will work to resolve the issue outside of your home first. If the issue still persists, they will ask permission to enter your home. If the technician enters your home, they will wear a mask or face covering and will have washed their hands before and after every customer visit. The technician will practice social distancing by staying a minimum of ten feet away when possible from all individuals at the time of the appointment. We request that you also wear a facial covering during the visit.