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2) ONE VIEW :- https://oneview.swiggy.com/#
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-
IGCC Claims :-
Exception Count :-
------------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-As per Dc
IGCC Claims :-
Exception Count :-
-----------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-As per DC feedback taken
IGCC Claims :-
Exception Count :-
- ---------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Issue is reported post 24 hours.
-------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Unable to understand the Concern.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Customers linked to high abusive users hence only feedback shared.
------------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Previous agent already shared feedback with Cx hence shared 02 response
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Previous agent already processed Refund hence sharing 02
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Cx not have past 5 order count hence not ran DC only feedback shared as per CX history
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Cx has less than 5 orders hence unable to run dc but due to no gratification in history issued a coupon of FOODLOVE-RBKYIA for worth INR /-
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Ticket ID:-
Issue:-
Item :-
VOC :-
Resolution:- DC over-ridden as per cx issue feedback has been shared.
---------------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-invalid image, feedback has been shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Google image, feedback has been shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :- IGCC issue image time mismatch,feedback has been shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Order already replicated.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Email sent requesting missing item details.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Asked for an image to validate the issue.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-As per system recommendation
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Compensation already processed
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Issue is reported post 5 hours hence shared feedback
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Unable to create an issue in oveview because its image based scenario
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-As per IGCC new rule sheet processed the refund of INR
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Issue is reported post 5 hours hence shared feedback
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-DC over-ridden as per cx issue feedback has been shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-No image provided hence feedback has been shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Cx shared Google image hence feedback has been shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Order already replicated.
------------------------------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-(Feedback) Dominos feedback shared.
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Ticket ID :-
Issue :-
Item :-
VOC :-
Resolution :-Asked entire order Images from cx to validate the issue, the ticket has been closed manually.
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