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Thank you for contacting DIRECTTV. My name is Ella, and I will be assisting you with your request today. May I have your full name and phone number to access your account?
Thank you for that information. How are you doing today _____?
Will that be the same number to reach you if we get disconnected?
That is good to know, I am also doing alright. How can I assist you today?
For the security of the account, may I have your 4-digit passcode?
I'm sorry but the passcode that you provided did not match the one on file. Do you have any other passcode that we can try?
A E R
Thanks for raising this to our attention. Appreciate you being on top of your bill, I can definitely help you set up a payment arrangement!
I understand you need assistance with setting up payment arrangement, appreciate you letting us know about this. I can definitely help you with that!
I totally understand that you need more time to settle your bill. I can definitely help you setup a payment arrangement.
Thank you for bringing this to our attention! Nothing to worry about, payment extension/payment arrangement is something we see often and I’ll be more than happy to assist.
PROBING QUESTION:
When would you like to schedule the payment?
What is the amount you would like to pay?
What is the method of payment today?
Payment arrangement Sample Disclosure:
Mr. Customer, thank you for setting up a payment arrangement in the amount of $[XX.XX] to be made no later than [MM/DD/YYYY]. Please be sure to make that payment to avoid Late Payment fee of $[XX.XX] or additional fees and possible Service Interruption or Account Disconnect. Be advised, if your account is interrupted for non-payment, a Restoral Fee of $[XX.XX] may be added to your next bill.
CLOSING
I am happy I was able to help you today. For your convenience, if you have any questions and issues related to your bill, go to BILLING AND PAYMENTS tab. You may do it online. You just have to follow these steps:
1.Go to DirecTV.com and login
2.Go to ACOUNT OVERVIEW tab
3. Select PAYMENT
4.Confirm your selection and enjoy.
Thank you for being a valued DIRECTV customer for X years. It was my pleasure to assist you today. Again, this is Ella have a great day and stay safe!
You may now close this chat session by clicking the "X" on the upper right-hand corner of the chat box and leave feedback on your session with me today.
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