Notes

A wonderful day! Thank you for choosing Xfinity! This is Agent Name, your Xfinity Ambassador for today. It will be a great pleasure to assist you today. May I have your first and last name of awesome customer :)
Kindly tell me more about your concern and lets start working on it

Thanks for the information. I appreciate you taking time in reaching out to us. I am more than happy to quickly help you fix your issue so you can enjoy your Services

I understand that you're more comfortable taking this over the phone however due to high call volume you might get a hard time getting someone. And I don't want to keep you waiting. Since you have me I can go ahead and help you we may be in a different platform but we can equally do the same with how it's being done over the phone. I assure you that I will try my best to assist you and will stay with you until we get this resolved.

I apologize for the issue you are experiencing with internet services. Let me quickly take care of this.

Oh no! I use my internet for everything, so I understand how important it is to get and keep you connected. I' m glad you chatted!

Lets get this issue fixed together as a team.

I appreciate your time, patience and cooperation in doing the troubleshooting steps

Meantime, I would like to inform you that you can download Xfinity My Account App using your smart phone. It is a fantastic app that let's you manage your bills, troubleshoot your services like sending a signal to the cable box, check if there is an outage, manage tech appointments and many more.


Your services will include some of my favorite things about Xfinity service, Watch all your channels on any device. Access thousands of On Demand movies and shows and stream or download your DVR recordings to watch even if you’re offline. Everything is included at no additional cost, Download the Xfinity Stream APP for your mobile device from Play store or Itunes.

Your services will include some of my favorite things about Xfinity service with xFi,you can view and manage every device on your network,Get alerts when new devices connect.Schedule bedtimes and WiFi time limits for your kids. Pause Wi-Fi during dinner. And more. Everything is included at no additional cost, Download the Xfinity Xfi APP for your mobile device from Play store or Itunes.

It's you who we need to thank. Thank you so much for your time today and thank you for being a wonderful part of Xfinity. I do really appreciate your business or loyalty with Comcast.

Today you chatted in regarding ____________, and we discovered that ______________________. Can you confirm that this resolves your concerns today?

Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day