Notes

Wonderful day! Thank you for contacting Xfinity Support. My name is XXX your Xfinity Repair Ambassador for today. I can see you're chatting in about your service. Whom do I have the pleasure to assist with?

I understand that you're more comfortable taking this over the phone however due to high call volume you might get a hard time getting someone. And I don't want to keep you waiting. Since you have me I can go ahead and help you we may be in a different platform but we can equally do the same with how it's being done over the phone. I assure you that I will try my best to assist you and will stay with you until we get this resolved.

I apologize for the issue you are experiencing with internet services. Let me quickly take care of this.

Oh no! I use my internet for everything, so I understand how important it is to get and keep you connected. I' m glad you chatted!
Lets get this issue fixed together as a team.

I appreciate your time, patience and cooperation in doing the troubleshooting steps

Please download Xfinity App to easily troubleshoot and manage your account anywhere, Get outage updates, and experience 24/7 real time support you can count on, anytime you need it.

While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.

Xfinity Stream is included with your service. Get all your favorite channels on any screen at home. Plus enjoy live sports, news, and On Demand titles on the go with X1, the ultimate entertainment experience. Take your DVR to go. Schedule your DVR recordings from anywhere.

As an appreciation to your continued loyalty and business with us, we're happy and proud to share our new Xfinity Rewards available for you. Xfinity Rewards is our way of saying thank you for being a Xfinity customer.
Just visit the Xfinity app or Customer.Xfinity.com/Rewards and join Xfinity Rewards to get treated to simple delights like movie nights, family activities, and exclusive Xfinity discounts. Thank you for being the best part of Comcast

I just want to say thank you for being part of our XFINITY family. We value your business and appreciate you choosing us as your service provider.

It's you who we need to thank. Thank you so much for your time today and thank you for being a wonderful part of Xfinity. I do really appreciate your business or loyalty with Comcast.

As I checked Your account pre qualifies for the Xfinity mobile , with America’s largest and most reliable LTE network combined with the access to 19 million hotspots, you’ll save more on your phone bill every month — and save your data for when you really need it. You get unlimited nationwide talk and text with No term contracts. Shall I share the details with you ?

Apart from this we would like to ship you free flex streaming box that comes comes with peacock premium at no cost. Enjoy thousands of awesome shows, movies, and more.

It was my pleasure chatting with you. You have been very kind and patient on the chat. I truly appreciate that. You have a great week and keep smiling. Stay Safe.

Today you chatted in regarding ____________, and we discovered that ______________________. Can you confirm that this resolves your concerns today?

Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day