Notes

I have walked up to my supervisor and asked him to intervene. So he has checked with the Network team and will take follow up to make sure issue is resolved permanently

My supervisor is checking with Network team as to make sure we are on same page

My supervior has checked with the network team and they have informed us to send the technician who will install most upgraded and recently launched modem . Once it is installed, team will keep your modem under observation and will make sure it is working fine

My supervisor has checked with Network team and they have asked to schedule the technician as they need some time to check all the connections and they may need to replace the filter installed because they have found some glitch in it

I just checked the account device settings on your account and I believe it has an opportunity for perfection. What I am going to do is that I am going to optimize it for best speed and stable connection. Rest assured by the time I am done your connection will be perfect.

Let me synchronize your modem it will take 2-3 minutes

It will improve your modem speed as well provide you the strong signal strength

It will improve your modem speed as well provide you the strong signal strength

I have sent the signals to synchronize your modem and it will take 1-2 min now and after that I will run a health check on your modem to make sure it is working fine now.

Now there is no packet loss to your device however previously there was a packet loss (50 packets transmitted, 50 received, 0% packet loss, time 49080ms)

I just ran a health check on your account to check the connections and the devices and it is working fine now and your modem is up to date

No worries our dispatch will look for an available technician today. Since we give two hour time frames for our technicians' arrival, some of those technicians can resolve the customer's concern in just a few minutes, so they are available for the next hour or so. Some customers also cancel their appointment prior to technician's arrival. We will look for those available technicians and send them over to you. You will receive a call from our dispatch within 30 minutes once sooner schedule available.

I wish I could have done more on this chat, but we are chat platform and we have limited access to your account. I will escalate this issue to our higher fix team for further investigation. Higher fix team have full access to your account with better tools. It was not my intension to leave you like this but we do not have more access.