Notes

workflow link :- https://chat.pcidss.eclerx.com/chat

Opening :-
A Wonderful day! Thankyou for choosing Xfinity ! This is Palvi , your Xfinity ambassador for today . It will be a great pleasure to assist you today . May I know the first and last name of the awesome customer. Kindly tell me more about the concern and let's start working on it .

Customer will tell is / her name
Have you heard of Xfinity rewards ? It's a customer appreciation program depending on your Xfinity tenure, you are elligible for rewards such as movie nights , early access to games , Xfinity product discounts , family activities , sweepstakes , gift card etc . You can access it on Xfinity.com/rewards .

Hey cx name , glad to have you on chat . How are you ?
if he says good , great then
That's wonderful to hear! I hope that your day goes greater and smoothly all thorughout .
If he says not good - issue
I am sorry to hear that , Please do not worry you are connected with the right person I am here to help you .
I apologize for the inconvience. As a customer i completely the importance of internet in this situation. Let me quickly Go ahead and provide you with the best resolution.
I regret to know that you are not getting proper internet speed as per plan . I can understand the importance of stable internet connection as it is important for completing assignments and tasks .

Can you provide the C-MAC address that’s located at the back or bottom of your modem, I want to make sure I'm working with the right device.

Thanks for the information. I appreciate you taking time in reaching out to us. I am more than happy to quickly help you fix your issue so you can enjoy your Services


You are part of our Xfinity family , we will take care of everything for you , I just want you to relax and as the issue is on us and we will bring back your smile .

Let's get this sorted out and make a restful day for you .
To pull your account information please help me with your first name and last name and also complete service address and zip code .
I appreciate you providing me that information
Let me go ahead and pull up your account
Thankyou for your patience and understanding .
I appreciate your efforts working thru it .

If it is a business account then

Just to set right expectation your chat is connected with residential accounts chat queue. The number to contact Business account helpline is 1-800-391-3000 beacuse they are considered to be highly secured and we do not have access to retreive information to protect account from any fraudulant activities.However I would be more than happy to answer all queries and provide all information that is in my scope.

Modem power cycle steps :
Please perform the below steps :
1. Unplug the modem from the power source to turn it off.
2. Unscrew the Coaxial cable at the back of the modem
3. Wait for 50seconds.
4. Securely screw the Coaxial cable to the back of the modem and make sure that the other end is connected properly to the wall as well.
5. Plug back the modem to the power source to turn it on and wait for all lights to sync.
6. Once the modem is fully sync, check for internet connection.

I would request you please go to wifi settings on your device then available wifi network list, select your wifi name and click on forget network.
After forget network, please restart your device and check the Internet connection

Uid issue password reset :
I apologize for the inconvenience . I can completely understand the importance of passwords . Please do not worry i am here to help you.

May I know the username you are trying to access and reason for login so that I can assist with that as well.

Help line numbers------------
Comcast activation : (1-800-934-6489)
Rescedule services : 1-800-934-6489
Collection Team at 1-800-Xfinity 1-800-934-6489 or 1-888-739-1379
Seniors program 855-8-INTERNET (855-846-8376)
English (1855-423-9882)
Spanish (1855-423-9883)
New Xfinity help line number 1800-934-6489
Home secuirty : 1-855-709-1196 or 1-855-711-7997
ELOA : 1855-423-9888
Retention : (1800-934-6489)
Customer Security Assurance Team/compromised 1-888-565-4329
(CSA)General Security/Bot/Virus/Other: 1-888-565-4329
To enroll in the Unlimited Data Option, customers can call us at 1-877-807-6581
Seasonal Suspend - 1-888-633-4266
Bulk help line : (877)-424-2028
Higher Technical team : 1888-739-1379
Our New Xfinity Hotline 1-888-739-1379 for Wifi
Voice Acceptable Use Policy: 1-877-842-2107
Prepaid Helpline : 1-855-757-7372
Internet essential number : 1-855-846-8376
Xfinity Mobile support at 1-888-936-4968
CSA Data Usage Escalations: 1-877-807-6581
Copyright Escalation Team:
1888 - 842-2112
Gift and cards : 1800 526 3286
Sik activation : 1-855-652-3446
Norton Security : 1-877-272-7149
Movers : 1877 685 6683
Home equipment related adjustment : 1-855-659-6804
For help in Chinese, Korean, Vietnamese or Tagalog, please call 1-855-955-2212.
Agreement : 1855 423 9888
Xfinity wifi pass : 1866 489 0919
X1 Cloud DVR Recording Download FAQs
HOW7415Shareable with a customer

When issue is fixed
It was a pleasure chatting witha lovely customer like you .

You have been very patient and amazing with me today, certainly the best customer I had today. Will there be anything else I can help you today?


It was my pleasure to talk to you . You 're so nice , i wish all the best and bright things for you in your life .
Thankyou for your valuable time . Have a great day .

XFinity mobile pitching :

What have you heard about Xfinity Mobile?

2. 2. Who is your current cell phone provider?

3. 3. How much are you paying per month for your mobile service?

4. 4. What do you wish your current provider could do better?

5. 5. What kind of data plan do you have for your mobile phones?

6. 6. How often do you connect to Wi-Fi?

7. 7. What type of cell phone do you have?

8. 8. What activities do you use your mobile phones for?

9. 9. How often are you using Wi-Fi outside of your home?

1010. What type of network does your mobile devices connect to?

1111. How is the quality of your current cellular provider?

12. What type of cell phone do you use?