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Kindly tell me more about your concern and let's start working on it.
Acknowledgement- I'd be happy to help you reset your account password. Let's work together to get your account working.
Authentication-Could you please help me with the complete service address along with the zip code ?
TOG- Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
Probing- Please provide the username you are trying to access and reason for login so that I can assist with that as well?
2. Are you currently at home and connected to Comcast network?
3. May I have the third party email address or your mobile phone number so that we can update the same and send you the reset code ?
We have sent link on your preferred email address or phone number. Please validate the link and let me know once done.
Once Validated- Please follow the steps on the link : https://idm.xfinity.com/myaccount/reset
Your username is
Please confirm me on chat once you are able to login .
Rewards- Have you heard of Xfinity Rewards? It’s a customer appreciation program Depending on your Xfinity tenure, you are eligible for rewards such as movie nights, early access to games, Xfinity product discounts, family activities, sweepstakes, tickets, gift cards, etc. {Access it on Xfinity app or Xfinity.com/Rewards}
If issue resolved- Fantastic! I'm glad that we were able to fix login issue. Hope you enjoy the service. I appreciate your patience and effort working with me today
Self Help- I just want to share that you can download Xfinity My Account App using your smart phone. It is a fantastic app that lets you manage your bills, troubleshoot your services like sending a signal to the cable box, check if there is an outage, manage tech appointments and many more.
Shared Feature- Your services will include some of my favorite things about Xfinity service with xFi,you can view and manage every device on your network,Get alerts when new devices connect.Schedule bedtimes and WiFi time limits for your kids. Pause Wi-Fi during dinner. And more. Everything is included at no additional cost, Download the Xfinity Xfi APP for your mobile device from Play store or Itunes.
Close Strategy- Mr. / Mrs. Customer, today you chatted in regarding ____________, and we discovered that ______________________.
Can you confirm that this resolves your concerns today?
Cheers to our team work! It was nice to help you. Anything else may I help? Or any other (issue) need to fix.
Closing - I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day.
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