Notes

password reset + gsr

A wonderful day!! Thank you for contacting Xfinity! This is Renu, your Xfinity ambassador today. It will be great pleasure to assist you today. May I have your first and last name of awesome customer.😀
PGPink Guest
05:03:28 AMWeb Chat
A’Jai Savage
You05:03:49 AMWeb Chat
Hello A'Jai Glad to have you on chat.
05:04
How may I assist you today?
PGPink Guest
05:04:54 AMWeb Chat
im trying to reset my password but I’m having trouble. Also my bank account was auto draft for a payment that I didnt not authorize. I’ve never set up auto pay.
You05:05:16 AMWeb Chat
Thanks for specifying information. I appreciate your time to reaching out us. I will definetly
help you to fix your issue so you can enjoy your service.

05:05
Please help me with your service address with zip code.
PGPink Guest
05:06:27 AMWeb Chat
5559 Glenridge Dr. Apt. 1104, Atlanta, GA 30342
You05:06:44 AMWeb Chat
Thanks for specifying information.
05:07
Please, allow me 2-3 minutes while I am working on it.
05:07
Please do not press the back button and also avoid using other application for us to stay connected without ant interruption.
PGPink Guest
05:07:27 AMWeb Chat
uD83DuDC4DuD83CuDFFE
You05:07:44 AMWeb Chat
:)
You05:08:44 AMWeb Chat
Thanks for being on hold.
05:09
please help me with your account number.
PGPink Guest
05:09:36 AMWeb Chat
I dont Know my account number
You05:09:58 AMWeb Chat
No need to worry let me check the other alternate.
05:10
A six-digit code has been sent to the customer's mobile number ending with 9388
PGPink Guest
05:10:33 AMWeb Chat
351319
You05:10:35 AMWeb Chat
plesae help me with the code on this register number
05:10
That's Helpful!
You05:12:25 AMWeb Chat
PLease help me with the user name you wish to reset password.
PGPink Guest
05:12:38 AMWeb Chat
ajai.savage
You05:13:07 AMWeb Chat
That's Helpful!
You05:14:32 AMWeb Chat
As I can checked there is a recovery method is available on your account . Let me go ahead & share you a password reset link.
PGPink Guest
05:14:55 AMWeb Chat
Thank you
You05:15:12 AMWeb Chat
Welcome!😊
05:15
Meanwhile , Have you heard about Xfinity Rewards?
PGPink Guest
05:16:00 AMWeb Chat
No
You05:16:38 AMWeb Chat
Sure! I will tell you This is a great program. Xfinity provides for their Loyal customers
05:16
As an appreciation to your continued loyalty and business with us, we're happy and proud to share our new Xfinity Rewards available for you. Xfinity Rewards is our way of saying thank you for being an Xfinity customer. Just download the Xfinity app and join Xfinity Rewards to get treated to simple delights like movie nights, family activities, and exclusive Xfinity discounts.
PGPink Guest
05:17:22 AMWeb Chat
I havent Received the password reset link
You05:17:26 AMWeb Chat
Just to confirm is this your correct number (706)984-9388?
PGPink Guest
05:17:34 AMWeb Chat
Yes
You05:17:44 AMWeb Chat
Fantastic !
PGPink Guest
05:18:00 AMWeb Chat
Thanks
You05:18:17 AMWeb Chat
Please check i have send you the password reset link.
PGPink Guest
05:18:29 AMWeb Chat
i received it
You05:18:36 AMWeb Chat
Great !
05:18
Confirm once you receive the password.
PGPink Guest
05:20:05 AMWeb Chat
It keeps sending me to the same page without an option to change the password
You05:20:16 AMWeb Chat
Let me check.
PGPink Guest
05:21:01 AMWeb Chat
And I’m already on my Wi-Fi
You05:21:10 AMWeb Chat
Perfect !
05:21
Let me share you the password reset link here you on chat.
05:22
Please follow the steps on the link : https://idm.xfinity.com/myaccount/reset
05:22
Confirm once you reset the password.
PGPink Guest
05:23:27 AMWeb Chat
It’s still doing the same thing
You05:24:20 AMWeb Chat
Please visit the link enter your xfinity user name and use this e-mail [email protected]
to recive the reset code.

05:24
Xfinity ID
[email protected]

(706) 984-9388

PGPink Guest
05:26:25 AMWeb Chat
I’ve reset it. Thank you
You05:26:47 AMWeb Chat
Meantime, I can help you Unlimited data access on your account for free.
05:27
Please check i have shared the approval on your email.
05:27
Confirm once you approve the order.
PGPink Guest
05:27:50 AMWeb Chat
No but who do I need to speak with about the unauthorized autopay that was taken from my account
You05:28:11 AMWeb Chat
Glad to know that you have sucesccfuly reset the password.
05:28
What best you can do is cancel the auto payment on your account using xfinity app.
05:29
Also you can get this done in the approval i have shared with you on : [email protected]
PGPink Guest
05:29:33 AMWeb Chat
I never set it up, so that’s why I’m not understanding why the payment was taken
You05:30:12 AMWeb Chat
You just have to skip the auto pay part in the approval so that your payment will not be deducted automatically.
05:30
as I can check you are not enroll for autopay.
PGPink Guest
05:31:40 AMWeb Chat
Ok
You05:32:04 AMWeb Chat
Perfect !
05:32
Also please go ahead and review the approval shared on your eamil.
PGPink Guest
05:33:28 AMWeb Chat
Approval for…
You05:34:09 AMWeb Chat
I have shared the approval so that you get free access for unlimited data on your account.