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First Probing Question Please confirm the username you are trying to access and reason for login so that I can assist with that as well.
General Authentication -I To ensure that I am working on correct account, please provide your first and last name with complete service address
Authentication -2 Lastly, please confirm -- as per available authentication option in Einstein 360
If the password recovery option is UNAVAILBLE I would like to inform you that we can send the password reset code on saved password recovery options. However, as I can check, the provided username has no password recovery option available.
A password recovery option can either be a third-party email address (like gmail.com, yahoo.com, hotmail.com etc.) or an active mobile number. These recovery options are very useful for future use.
Please confirm if you are connected to your Xfinity In-home internet/Wi-Fi connection.
Please note that you should be connected to your Xfinity In-home internet/WiFi connection to verify this as your password recovery option. This is only a one time process and would be useful moving forward. If you are not connected to Xfinity In-home internet/Wi-Fi connection , then this verification link will be active for next 72 hours. You can complete this verification process once you are connected to your Xfinity In-home internet/Wi-Fi connection
There is another option available wherein we can send this verification link to your family members mobile number who is currently connected to your Xfinity In- home Internet/Wi-Fi connection. They can verify this link on your behalf and after verification, I will send you the reset code on that mobile number. Once you are logged in successfully , you can change the password recovery options.
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