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Please ensure that:
An adult over the age of 18 must be present during the entire appointment.
Access will need to be available to all cable outlets in the home and the technician will not move furniture.
All services will be interrupted during the technician visit while repairing and verifying signal before leaving. Please schedule during a time when this is acceptable if there are any concerns.
Pets must be secured during the technician visit, for their own safety and the technician's.
If issue is from our end there would be no charges for tech visit.


We are staying consistent with the advice of our government and public health officials and limiting contact as much as possible. We’re taking extra precautions to limit the spread of the coronavirus. Before I schedule your appointment: Has anyone in the home tested positive for the virus?

If yes: “I apologize, due to the Comcast policy around COVID-19 related cases, we cannot send a technician into your home during this period. I can schedule your appointment 14 days from today. We’re taking extra precautions at the time, as I am sure you understand."
If No: “Great! We can go ahead, and schedule based on your availability”

     
 
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