Notes

ENGLISH NOTES:-
I Hope you are satisfied with the way I have assisted you.

Please give me a movement I will update it for you.

I really apologize that you are facing such issue. Please do not worry I am here to help you and will provide you the best possible resolution.

Let me know if you have any more questions, comments or concerns I will be happy to assist you in any way possible.

I am really very sorry for the inconvenience cause to you, I have escalate your concern with our higher team, And I assure that you do not have to face any such trouble in future.

I will apologize to you but you are absolutely sure that I will work hard on your complaint and will revert you within the given time. And I assure that you do not face any such problem in future.

I would like to inform you that the maximum time of pickup is 2-3 days but we will try our level best to pick your order as soon as possible.

No need to worry sir, I have escalate your concern with our higher team, I request you to please wait 24-48 hours our team will revert you within the given time regarding the same.

Do not worry I assured you kindly wait for the last time your product will be delivered as per your requirement or as soon as earliest.

Please do not worry! I know there are some issues are occurred during delivery or pickup, but we try our level best to give better services to our valuable customers, so that they will not face any kind of issue again.

I can understand your problem very well please give me a chance I will not disappoint you and revert you with positive response.

May I tell you that I have mentioned your feedback here, we will also take action against the courier boy and we will try our level best to delivery your order as soon as possible.

Can you confirm me that you have receive totally different product.

I have update your number in priority bases, You will shortly receive a call in next one hour.

I am really very sorry to inform you that the courier boy number is not mentioned yet but no need to worry I have update your concern with our team I would like to inform you that once our courier boy is trying to deliver your order he will call you on your registered mobile number.

Please share your alternated no. and landmark so that it will easy for courier partner to deliver your order.

Rest assured that you will soon get a call from our courier boy, I request you to coordinate with our courier boy.

I am really very sorry to inform you that the courier boy number is not mentioned yet but no need to worry I have update your concern with our team I would like to inform you that you will shortly receive a call from our courier boy I request you to please coordinate with our courier boy at that time.

Yes, you will definitely get your refund, I request you to wait for 24 hours, you will be updated by our team within the given time.

HINDI NOTES:-

Maafi chayunga aapko pareshani ka samana karna pad raha hai lekin aap bilkul nischiant rahyia maine apka concern humari higher team ke sath update kar diya hai, Mai aapse request karta hon ke aap 24-48 hours ka wait kar ligyia aapko humari team ke dawara update kar diya jayega.

Ek baar jese he apko product pick hoga, uska quality check hoga usme pass hote he apka refund/replacement yha se 24 hours mai initiate krwa deya jaega, jo ke apke account mai reflect hone mai adhiktm diya gaya samay lega.

Maafi chayunga sir aapko pareshani ka samana karna pad raha hai, Lekin mai yeh sunchiat karta hoon ke aapko aage se esi kisi bhe pareshani ka samana nahi karna pade or maine aapka case humari higher team ke sath bhe share kar diya hai mai aapko batana chayunga ke aapki chat mere pass aayi hai isliye ab yeh meri responcibility hogi ke aapko jald se jald positive responce ke sath revert kiya jaye.

Mai aapki pareshani bhut ache se samanjh pa raha hoon, Mai yeh sunchiat karta hoon ke aapko aage se esi kisi bhe pareshani ka samana nahi karna padega.

Mai aapko batana chayunga ke pickup karne ka maximum time 2-3 din ka hota hai lekin aap bilkul nischiant rahyia hum apani taraf se poori kosis kar rahe han ke aapke order ka pickup jald se jald karwa liya jaye.

Hum aapake dhairy ke saraahana karte hain, Nischiant rahen main aapki complaint par kudh kaam karunga aur aapko die gaye samay ke bheetar samaadhan mil jayega.

Mai samanjh pa raha hoon, Aapko bhut pareshani ka samana karna pad raha hai agar aapki jugha mai hota toh mujhe bhe gussa aata, Par aap bilkul nischiant rahyia, Maine aapka case humari higher team ke sath update kar diya hai mai aapse request karta hoon ke aap 24-48 hours ka wait kar ligyia aapko humari higher team ke dawara update kar diya jayega, aapki chat mujh par aayi hai ab yeh meri responsibility hogi ki aapko jald se jald resolution diya jayega.

Mai samanjh pa raha hoon aap mere dawara diye gaye resolution or baat karne ke trike se santust nahi han lekin mai aapko batana chayunga mai aapki complaint pe kudh kaam karunga or aapko diye gaye samay ke ander ander positive responce ke sath revrt karunga mai aapse request karta hoon ke aap mujhe sirf ek moka digyia mai aapko nirash nahi karunga, aap humare liye bahut valueable customer hai, aap nischiant rahe, Mai jali se jaldi aapko jo problem face karni pad rahi hai usko solve karunga.

Maine courier boy ke liyai apke deya feedback bhe apane team ke sath share kar raha hoon, Team es par jarur action laige.

Mai samanjh sakta hoon aap is time kaisa feel kar rahe han, Agar mai aapki jagah hota to mai bhe same asa hi feel karta. Aapka gussa jayaz hai, Par mai aapko batana chayunga ye meri zimmendaari hai, Mai poori koshish karunga jald se jald iss issue ko resolve kar pau.

Main yeah sunishchit karoonga ki yah hamaare saath aapaka pahala aur antim bura anubhav hoga. Aur aapako bhavishy mein aisee samasya ka saamana nahin karana padega. Main vaastav mein shama chaahata hoon ki aap is samasya ka saamana kar rahe hain. Lekin main vyaktigat roop se aapako vishvaas dilaata hoon ki aap is tarah kee asuvidhaon ke beech nahin aaenge kyonki hum poori koshish karege ki hum aapko best service provide kara pae jiske aap haqdaar hai.

Maafi chayunga aapko paresjhani ka samana karna pad raha hai mai aapse request karta hoon ke aapko jo issue face karna pad raha hai aap uska screen short humare sath [email protected] pe share kar digyia aapko humari team ke dawara update kar diya jayega.

Sir, ye dia gaya samay adhiktam samay hai, nishchint rahe, main khud refund team ke sath kam karunga taki die gaye time se pahle hi aapka order ka refund initiate kar dia jaye.

Can you confirm me that you will get refund from Bank, UPI and Amazon May?

Session ID-
Issue –cx wants to know about delivery status
Action Taken – replied on whatsapp
Communication - info shared// tat shared

Sir, Our System is on Upgradation. Would request you to use My order section through our App or Web to know your order status or to raise any concerns.

We apologize for the inconvenience caused in this regard. Please contact us after 30 minnutes.

I am really very sorry to inform you that due to some technical issue I am not able to fetch the details of your order so I request you to please connect us after 30 minutes so I will help you better.


Maafi chayunga sir abhi hum technical issues ke karan aapke kisi bhe order ki jankari check nahi kar pa rahe han mai aapse request karta hoon ke aap humare sath kuch samay ke baad contact karen hume aapki help karke kushi hogi.






Hi, Greetings of the day! I am Akshay. How can I help you today?

I request you please provide me the order id of the product?

May I know the order name or the order ID which you are asking about?

(AFTER TAKING DETAILS)

Thank you for sharing detail with us! Please allow me sometime to check information for you.

Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.

Are you talking about this order?

Kya aap iss order ki baat kar rahe hain?

(HOLD 1)

Thank you for confirming the order, Please give me a moment, I will check it for you.

Order confirm karwane ke liye dhanayawad, Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

(HOLD 2)

I apologize for the delay, I am still working on your concern! Please allow me some more time!

Maafi chahuga, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

I will quickly check the information for you. Kindly allow 2-3 minutes. We appreciate your cooperation here.

Aap 2-3 minute ka samay dijiye taki main apke order ki jankari check ki ja ske. Apke sahyog ki sarahna karte hain.

(UNHOLD)

We appreciate your patience!

Hum apki patience ka maan krte hai.

Thank you for your precious time!

Dhanyawad samay dene ke liye.

(FURTHER ASSISTANCE)

Is there anything else I may assist you with?

Kya iske alawa main apki aur koi sahayta kar sakta hun?

(REMINDER)

Just a reminder for you to answer.

Ye apke jawab dene ke liye ek reminder hai.

(CLOSING)

I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good time!

Mujhe khushi hue ke mai apko jaankare dai paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

(INCONVENIENCE CLOSING)

I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good time!

We appreciate your patience regarding the same. Rest be assured I am working personally on your issue and you will get resolution within the given timeline. Thanks for chatting with us! Have a great time ahead!

Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

(NO RESPONSE CLOSING)

We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good time!

Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

(Cx have no issue that time closing)

Thank you for chatting with us. You may contact us again for Snapdeal related queries, feel free to reply to us, we assure that we will assist you better. Stay safe, and have a good time!