Notes

4ta parte- Chats.
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- "ONLYRESOLUTION1" - I'm sorry for the inconvenience. I'm afraid this is the resolution that I can provide you with. I can take feedback and I'll be sure to pass it along.
- "ONLYRESOLUTION2" - I'm sorry for the inconvenience this may cause you but the assistance to this issues is limited to the available options.
- "BLABLA" - I'm really sorry for the bad experience with your order today. If there are any issues with your order such as food quality or the food temperature is wrong when you receive it, please chat back in, we'll be happy to help you with this.
- "TALKTOSOMEONEELSE" - I understand how upsetting this must be for you and I do apologize for the troubles caused. This is Hugo, supervisor on duty. I'm afraid I'm the highest person that you can get in contact with. I do apologize.
- "TALKTOSOMEONEELSE" - I deeply apologize you have to deal with this situation. Believe me, myself as a customer I can understand the disappointment of this. I'm afraid I cannot transfer this chat to anyone else. If you would still like to speak to someone else, please feel free to visit https://www.grubhub.com/help/contact-us to start another chat, unfortunately, I'm afraid the rest of the supervisors will provide you with the same resolution since we are instructed to follow some internal protocols. I do apologize for this.
- "TALKTOSOMEONEELSE" - I understand how frustrating that can be, I apologize for the experience. I'm afraid the only thing that I'm allowed to tell you is that I'm experienced enough to be a supervisor on duty.
- "PERSONALQUESTION" - I'm afraid I cannot answer any personal questions, and unfortunately, that is a personal question. I understand how frustrating that can be, I apologize for the experience.
- "TICKETNUMBER" - Of course. Here is your ticket number: Ticket #TICKETNUMBER. Please use it for future references so we can better assist you.
- "YOURINFORMATION" - I see! I apologize for the issues, I understand it's quite a frustrating experience to go through. This is Hugo B., supervisor on duty. I'm afraid that is all the information that I can provide you with about me according to the company's internal policies. What I can do, is to provide you with your ticket number, here is your ticket number; Ticket #TICKETNUMBER, here will be a whole transcript of the chat, the internal notes that I have taken about the reported issue and all the information related to me and your account.
- "CALLME" - I understand how upsetting this must be for you and I do apologize for the troubles caused. Unfortunately, we cannot do outbound calls, I really do apologize for this.
- "GRUBHUBPHONENUMBER" - I deeply apologize you have to deal with this situation. Believe me, myself as a customer I can understand the disappointment of this. Our Grubhub phone number is 1-877-585-1085, Customer Care Operates 24 hours a day.
- "PROMOCODE(MULTIPLECODES)" - I'm afraid the highest amount that we are able to provide you with is $25.00 in Free Grub for a single code, so we've emailed you 2 codes for $25.00 each one and 1 code for $20.00 in Free Grub. So the total amount of Free Grub is $AMOUNT off. As a courtesy from Grubhub we can apply the second code to your order after it is placed so you will get the refund for $AMOUNT, some financial institutions can take up to 5 business days to process a refund.
So you will need to place the order using only 1 of the codes that I've emailed you and after the order is placed I will be able to adjust it for you and process a refund for $25.00 by applying the rest of the Free Grub manually.
- "ENDTHECHAT" - I apologize for the issues, I understand it's quite a frustrating experience to go through. I will need to ask if there is something else that I can do for you before I end the chat. So, at the moment is there anything else I can do for you?
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- "TALKTOMYBOSS" - I understand how upsetting this must be for you and I do apologize for the troubles caused. This is Hugo, supervisor on duty. I'm afraid I'm the highest person that you can get in contact with and, unfortunately, I do not have any kind of supervisor or boss to escalate the reported issue with. I'm afraid this is not my choice. I wish I could do some more for you. I'm really sorry for this.
- "TALKTOMYBOSS" - I know this may be difficult for you, I would feel the same way. Unfortunately, I do not have any kind of supervisor or boss to escalate the reported issue with. I'm afraid this is not my choice. I wish I could do some more for you. I'm really sorry for this.
- "TALKTOMYBOSS" - I understand how upsetting this must be for you and I do apologize for the troubles caused. I apologize for the confusion. This is Hugo, supervisor on duty and I'm afraid I'm the highest person that you can get in contact with, so, unfortunately, I do not have any kind of supervisor or boss to escalate the reported issue with, so there is no one else's name to provide you with a name. I wish I could do some more for you. I'm really sorry for this.
- "INTERNALINFORMATION" - I understand how upsetting this must be for you and I do apologize for the troubles caused. Unfortunately, we are unable to share any internal information of the company. I really do apologize for this.
- "INTERNALINFORMATION" - I'm afraid your question is related to the information of the company, and unfortunately, we are unable to share any internal information of the company. I'm really sorry you're dealing with this, I can understand how upsetting this can be for you.
- "GENERALQUESTION" - Unfortunately, that is information that is not registered on the system. I really do apologize for this.
- "REPEATINGTHESAME(BLOCKED)" - I'm afraid I will have to repeat the same message as well since I'm the highest person that you can get in contact with and, unfortunately, I do not have any kind of supervisor or boss to escalate the reported issue with. I'm afraid this is not my choice. I wish I could do some more for you. I'm really sorry for this.
As a customer myself, I do understand how disappointing and upsetting this situation must be. I'm afraid this situations are resolved by a specialized team, we do not have access into their tools to solve your issue right now, but this situation will be handled since it has already been escalated. We will need to be patient and wait. I do apologize and, unfortunately, we won't be able to continue with the refund process for your Gift Card until our team reviews your account.
During the time that your account is under review, you will not be able to place any orders using your Grubhub account.
Please call the restaurant directly if you would like to place an order. I'm really sorry for this.
Is there anything else I can assist you with?
- "TRANSCRIPTOFTHECHAT" - I know this may be difficult for you, I would feel the same way. The chat transcript will be sent after this conversation ends to your email address EMAILADDRESS. I'm afraid a chat transcript cannot be sent until the conversation ends. I do apologize for this.
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Suspected policy abuse detected banner on the diner's account - I denied any adjustment and any concession and I did not escalate to Policy abuse taskforce again because in this case the diner has a previous ticket that was escalated already and it is now resolved with the following result:
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- "Tier3CXTAccounting-CODE1003" - I'm really sorry for the inconvenience, unfortunately we are not able to further assist you since your account has been blocked. We've been alerted to behavior on our platform, or during contact with Grubhub that we determined violated our terms of use, specifically the section titled "Your Content and Conduct". This is not appealable and in light of this information Grubhub will no longer accept orders on your behalf.
---------------------------------Abusive and Inappropriate Language from Customers---------------------------------
- "ABUSIVEANDINAPPROPRIATELANGUAGEFROMCUSTOMERS1" - I politely ask you to please refrain from the usage of the inappropriate language, I would like to continue to help you.
- "ABUSIVEANDINAPPROPRIATELANGUAGEFROMCUSTOMERS2" - I'm giving you a second warning, Please refrain the usage of inappropriate language, I will need to end this chat if this continues.
- "ABUSIVEANDINAPPROPRIATELANGUAGEFROMCUSTOMERS2" - I am sorry but I will need to end this chat due to inappropriate language. Thank you and have a nice day.
-------------------------------------ACCOUNTTAKEOVER(DINER)-DET---------------------------------------------
-------------------------------------Fraud Escalation Guidelines------------------------------------------------
- "ACCOUNTTAKEOVER1" - Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered. May I ask if you have a Grubhub, Seamless or Yelp account?
- "ACCOUNTTAKEOVER2" - May I ask what is the correct email address associated with your account? also, do you believe someone else logged into your account and placed this order?
- "ACCOUNTTAKEOVER(NOTCHANGED)3" - I can see the email address associated with your account was not changed, I will send you a reset password email. One moment, please. You will receive it in up to 15 minutes, please use it to change your password.
- "ACCOUNTTAKEOVER(CHANGED)3.1" - I can see the email address associated with your account was changed, can I please have your full name and phone number, please?
- "ACCOUNTTAKEOVER4" - Thank you. I will also remove any saved payment information on your account. One moment, please.
- "ACCOUNTTAKEOVER3" - I have located the affected account and the order. Let me provide you with some of the order details to see if you can recognize any information. First name on the order is: NAME, date of order is: DATE, delivery street and city are: STREETANDCITY. Do you recognize any of these information by any chance?
- "ACCOUNTTAKEOVER-FRIENDLYFRAUD3" - I'm happy you recognized the order, I'll need to any of your information was changed so can I please have your email address and phone number?
- "ACCOUNTTAKEOVER-FRIENDLYFRAUD - INFORMATIONCHANGED3" - I can see that some of your contact information has been changed, I'll make sure to record the updated information and the old information in the notes. Please make sure to change your password as soon as possible.
- "ACCOUNTTAKEOVER-FRIENDLYFRAUD - INFORMATIONNOTCHANGED3" - I can see that none of your contact information has been changed. I would also recommend you to change your password as soon as possible.
- "ACCOUNTTAKEOVER4" - I understand the information was not recognized. Thank you for letting us know about this issue. I am sending this over to our Charge Integrity Team right now so that we can begin an investigation. This investigation will take 24 - 48 hours, and once it is complete, we will send you the results through email so that you have this information in writing.
- "ACCOUNTTAKEOVER(ALREADYESCALATED)" - I apologize for the time you've had to wait. I understand your frustration at waiting for a response about the issue. I can see that our Charge Integrity Team is still working on your case. This escalations usually take up to 48 hours to be resolved, however this team has a long queue of escalation to take care of, so they try to get back to everyone as soon as possible. I'm afraid we do not have any tool to expedite your request. I do apologize, our team is working on your case and will provide a resolution as soon as possible.
Once it is complete, we will send you the results through email so that you have this information in writing.
- "MORE" - I understand how frustrating that can be, I apologize for the experience. I'm afraid that if you don't have access to the email address now registered on your account you won't be able to reset the password. I'd recommend you to create a new account. I really do apologize for this.
-------------------------------------------Gift Cards - DET-----------------------------------------------------
- "GIFTCARDISSUE" - Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered. Can you please check the name of the vendor at the back of the gift card in the upper left corner? It can either say Fast Card, Gift Card Mall or it just has a number code and no logo.
- "GIFTCARDISSUE(FASTCARD)" - In this case, you will need to get in touch with Fastcard through this link https://www.incomm.com/contact-us/ for further assistance.
- "GIFTCARDISSUE(GIFTCARDMALL-Blackhawk)-(Call the number 877-246-6255)1" - In this case, I will need to contact the vendor and get back to the you as soon as possible with a resolution. Can I please have the card number or the order number of the gift card, please?
- "GIFTCARDISSUE(GIFTCARDMALL-Blackhawk)2" - Thank you for your patience, your gift card's code is: CODE.
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What was their issue: The customer received a gift card but the customer scratched too hard and the code came off.
What action did we take: Ask the customer to please check the name of the vendor at the back of the gift card in the upper left corner. It says Gift Card Mall. Inform the customer that I will get in contact with Blackhawk (calling the number 877-246-6255) and get back to the customer as soon as possible with a resolution.
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Outbound call notes (if an outbound call was made): Yes - 877-246-6255 - Blackhawk
Name of the person you spoke with: NAME
Provide a description of what was discussed: Get in contact with Blackhawk and get the code for the customer.
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Hello there, Grubhub here!. Your Gift Card's code is: CODE. Thank you for contacting customer care, have a wonderful rest of your day.
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- "GIFTCARDISSUE(GRUBHUB)(It just has a number code and no logo-CASHSTAR)" - In this case, you will need to contact CashStar, which is Grubhub's gift card provider, at (844) 828-5331 or email them to [email protected], they are available from 8:00 am to 8:00 pm EST, seven days a week.
- "GIFTCARDISSUE(GRUBHUB)(It just has a number code and no logo-CASHSTAR)" - In this case, you will need to contact CashStar, which is Seamless's gift card provider, at (844) 828-5331 or email them to [email protected], they are available from 8:00 am to 8:00 pm EST, seven days a week.
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- "BULKGIFTCARDPURCHASEOF$2,000ORMORE" - Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered. In this case, you will need to get in touch with Cashstar via email at [email protected] or by calling 833-723-0583.
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- "MORE" - Unfortunately, I am unable to unlink the card from your Grubhub account or provide you with the full gift card number. However, you can still redeem your gift card balance by using this account.
- "MORE" - The terms and conditions for e-gift card use are located at https://grubhub.cashstar.com/about/terms_and_conditions. On the section "3. Redemption" we state the follow: "To redeem, enter code at checkout. Please note, a Gift Card recipient must have a Grubhub account and provide their credit card information to complete a purchase, even if the Gift Card is used as the sole form of payment. If your Gift Card only covers a portion of your purchase upon redemption, the remaining balance must be paid using a payment method accepted by Grubhub at the time of redemption (cannot be combined with cash)."
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- "SENDEMAILTOVENDORWITHDINER'SINFORMATION" - Alright, I'll make sure to address the issue and your contact information to the vendor for further assistance, can I please have the card number or the order number of the gift card, the date you purchased this gift card, your email address and phone number, please?
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Hello,
Grubhub here!
Our customer NAME has not received a gift card purchased on DATE with the gift card order number: GIFTCARDORDERNUMBER
Please contact the diner directly to this email address: EMAILADDRESS or phone number: NUMBER.
Thanks,
Hugo B.
Grubhub Customer Experience Team.
.
---------------------------------------GIFTCARD(REFUNDREQUEST)-------------------------------------------
- "GIFTCARD(REFUNDREQUEST)" - Alright, in this care we need to know where the Gift Card was purchased from so we can continue with you request. What is the email sender email address and subject line from the original email that you received containing this E-Gift Card?
- "GIFTCARD(REFUNDREQUEST)" - I apologize for the issues, I understand it's quite a frustrating experience to go through. Do you remember by any chance what was the webpage that you visited to make this Gift Card purchase?
- "GIFTCARD(REFUNDREQUEST)" - The reason that I'm making this questions, is because we work with 3 different vendors when customers wants to purchase Gift Cards to be used on Grubhub. I will send you an email to EMAILADDRESS. Please reply back with a screenshot of the original email address that you received containing the E-Gift Card attached to the email.
- "GIFTCARD(REFUNDREQUEST)" - Approval request to unlink a Gift Card from the diner's account - Ticket #TICKETNUMBER - The diner wants to be refunded for the gift card GIFTCARDCODE (The Gift Card balance has not been used) since his account has been Blocked for POLICY ABUSE and he cannot place orders.
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- "TAPINGO" - Can I please have your phone number, Tapingo order ID and/or Grubhub order ID?
- "TAPINGO2" - Thank you for the information. I've passed this information along to another apartment that will further assist you with this, they will contact you through your phone in the next 30 minutes.
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- "SWITCHASAP&PREORDER" - I'm afraid I cannot switch between ASAP and Preorders, I can cancel the order so you can replace it, is that fine for you?
- "CANNOTSWITCHTODELIVERY[GHD]1" - I'm afraid we cannot switch pick-up orders for Grubhub driver restaurants to delivery. Can you pick up the order?
- "CANNOTSWITCHTODELIVERY[GHD]2" - Please allow me a moment to call the restaurant and check if the food has not been made so we can cancel it.
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What action did we take: Call the restaurant and check if the food has not been made so we can cancel it. The restaurant does not answer.
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A) The order is confirmed, cancel and refund on Grubhub.
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B) The order is not confirmed, cancel and refund on the restaurant.
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Outbound call notes (if an outbound call was made): Restaurant
Name of the person you spoke with: NONE
Provide a description of what was discussed: Call the restaurant and check if the food has not been made so we can cancel it.
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- "SWITCHTODELIVERY[SD]1" - It is my pleasure to assist you. Please allow me a moment while I call the restaurant to see if they can accommodate a switch to delivery.
- "SWITCHTODELIVERY[SD]2" - May I ask what is your delivery address?
- "SWITCHTODELIVERY[SD]3" - I'm afraid the restaurant is not taking my call to see if they can accommodate a switch to delivery. Would you prefer to pick up or cancel the order? I'm sorry for this.
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What action did we take: Call the restaurant to see if they can accommodate a switch to delivery. The restaurant does not answer.
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A) The diner wants to pick it up. I did not inform the restaurant of the diner's decision because I was never able to talk to them.
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B) The diner wants to cancel the order. Call the restaurant again to know if the food was made or not so we can cancel it, they still do not answer, cancel it on them.
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Outbound call notes (if an outbound call was made): Restaurant
Name of the person you spoke with: NONE
Provide a description of what was discussed: Call the restaurant to see if they can accommodate a switch to delivery.
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- "SWITCHORDERTOPICKUP(DRIVERASSIGNED)[GHD]1" - I'm really sorry for the inconvenience, I'm afraid a driver is already in the process of delivery so we cannot switch the order to pick-up.
- "SWITCHORDERTOPICKUP(NODRIVER)[GHD]1" - I can see the order has not been assigned a driver yet, I can cancel this order for you so you can replace it for pick-up. It this fine for you?
- "SWITCHORDERTOPICKUP[SD]1" - Let me reach out to the restaurant to see if they can accommodate a switch to pick-up. Please allow me a moment.
- "SWITCHORDERTOPICKUP[SD]1" - Thank you for your patience. I'm afraid the restaurant is not taking my call to see if they can accommodate a switch to pick-up. I'm really sorry for this.
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What action did we take: Call the restaurant to see if they can accommodate a switch to pick-up. They do not answer.
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Outbound call notes (if an outbound call was made): Restaurant.
Name of the person you spoke with: NONE
Provide a description of what was discussed: Call the restaurant to see if they can accommodate a switch to pick-up.
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- "SWITCHTOPICKUPTHEORDERBECAUSEITISTAKINGTOOLONG(GH)1" - I understand how frustrating that can be, I apologize for the experience. I will process a refund for the delivery fee and the tip, also I will notify the driver not to pick up the food anymore, please allow me a moment.
- "SWITCHTOPICKUPTHEORDERBECAUSEITISTAKINGTOOLONG(GH)1" - Your order has been adjusted. We've processed the refund on our end for $AMOUNT after taxes, and your bank has it from here. Some financial institutions can take up to 5 business days to process a refund. Unfortunately, we don't have visibility into their timeline, so we recommend contacting them if you have additional questions on this.
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TEXT MESSAGE:
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Hello, Grubhub here! Please do not pick up the order number NUMBER anymore, we've marked it as delivered for you. The customer will pick it up himself. Thank you!, Hugo B.
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- "UPDATEDELIVERYADDRESSNODRIVER (If the diner would prefer to cancel, cancel the order on Grubhub)[GHD]" - I'm afraid that the order has not been assigned a driver yet. Once a driver is assigned the driver's contact information will appear on the order, you can text or call the driver with their updated delivery information. If you run into any issues please contact us.
- "UPDATEDELIVERYADDRESS" - The driver's contact information is on the order, you can text or call the driver with their updated delivery information. If you run into any issues please contact us.
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Hello, Grubhub here!
For order number ORDERNUMBER the customer is saying that the address was changed and he sent it to you, please deliver it there, we will do a mileage update due to driving to a different address.
Thank you!, Hugo B.
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- "UPDATEDELIVERYADDRESS[GHD]1" - May I please have your delivery address?
- "UPDATEDELIVERYADDRESS[GHD]2" - Let me call the driver to know if he can travel to the updated address. Please allow me a moment.
- "UPDATEDELIVERYADDRESS[GHD]3" - I'm afraid that the driver is not taking my call to update the delivery address with him. I can cancel this order for you so you can re-order it with the right delivery address.
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What action did we take: Call the driver and ask if he can deliver this to the updated address. The driver does not answer. Cancel the order on Grubhub and let the diner know that they can re-order.
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Outbound call notes (if an outbound call was made): Driver
Name of the person you spoke with: NAME
Provide a description of what was discussed: Call the driver and ask if he can deliver this to the updated address.
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- "UPDATEDELIVERYADDRESS[SD]1" - May I please have your delivery address?
- "UPDATEDELIVERYADDRESS[SD]2" - Let me call the restaurant to know if they can travel to your address. Please allow me a moment.
- "UPDATEDELIVERYADDRESS[SD]3" - I'm afraid that the restaurant is not taking my call to verify if they can deliver to your address. I can cancel this order for you so you can re-order it with the right delivery address.
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What action did we take: Call the restaurant to know if they can travel to the address. The restaurant doesn't answer, cancel the order on the restaurant and encourage the diner to reorder.
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Outbound call notes (if an outbound call was made): Restaurant.
Name of the person you spoke with: NONE
Provide a description of what was discussed: Call the driver and ask if he can deliver this to the updated address.
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- "CANNOTSWITCHBLA" - I'm afraid we cannot switch pick-up to delivery because your delivery address is out of their delivery zone. Can you pick up the order?
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- "GPSSHOWSWRONGLOCATION" - I can see the address that you sent and the one on the orders is the same, I'm afriad that if the GPS is showing a different location we won't be able to fix that on our end, I'd recommend you to text or call the driver with some references and delivery instructions to get the order to the right place.
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Hello, Grubhub here!
For order number NUMBER the customer is saying that the address is correct but th GPS will take you to the wrong location, the diner is asking you to please INSTRUCTION. If you run into any issues please feel free to call the customer.
Thank you!, Hugo B.
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- "UNDERCOOKED/FOREIGNOBJECT/POISONINGCLAIM1" - Thank you for bringing this issue to my attention, and I apologize for the inconvenience that you have encountered. Please allow me a moment.
- "UNDERCOOKED/FOREIGNOBJECT/POISONINGCLAIM2" - We are sorry this happened. We will reach out to the restaurant. You may also want to contact the restaurant directly to share your experience or concerns. Your order has been adjusted. We've processed the refund on our end for $AMOUNT after taxes, and your bank has it from here. Some financial institutions can take up to 5 business days to process a refund. Unfortunately, we don't have visibility into their timeline, so we recommend contacting them if you have additional questions on this.
- "UNDERCOOKED/FOREIGNOBJECT/POISONINGCLAIM3(IfdinerwantsmorefromGrubhubUPTO20%or$10)" - I deeply apologize for the experience, for the inconvenience, I can email you a promotion code that you can use towards your next order for 20% off in Free Grub. You have 30 days to use this.
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FOR THE REFUND:
- Undercooked Food Claim - ITEM
- Foreign Object in Food Claim - OBJECT found in ITEM
- Food Poisoning Claim - ITEM
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- "UNDERCOOKED1" - I deeply apologize. We’ll get this straightened out for you. Were the items overcooked or undercooked?
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- "UNDERCOOKED/FOREIGNOBJECT/POISONINGCLAIM14(COMBO)" - Let me call the restaurant to get the price for the affected items and refund them. Please allow me a moment.
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What action did we take: Call the restaurant to get the prices of the affected items. The restaurant does not answer to give out price:
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A) Check the menu for the restaurant to see if the item is listed. The price for the item is:
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B) The item is not on the menu, consulted with leadership for the best price to adjust the order. The price for the item is:
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Outbound call notes (if an outbound call was made): Restaurant
Name of the person you spoke with: NONE
Provide a description of what was discussed: Call the restaurant to get the prices of the missing items.
.
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- "ORDERTOTALCONFIRMATION" - Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered. Let me share a copy of your receipt with you for your reference.
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- "RECEIPTREQUEST1" - Thanks for your questions regarding requesting a receipt, you can print your receipt from your account by following the next instructions: Please login into your account, go to the My Account drop down and select "Orders". On each order you will find a "View Receipt" button. If you click the button a receipt will generate for that order. You may then print the page or take a screen shot of your receipt.
- "RECEIPTREQUEST2" - I was able to find the order, I've sent you an email to EMAILADDRESS with a copy of the receipt.
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- "RECEIPTREQUEST2" - I was able to find the order, I've sent you an email to EMAILADDRESS with a copy of the receipt and a copy of the transaction ID.
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Hello NAME,
Thank you for reaching out to Grubhub.
We have taken a look into your order number: ORDERNUMBER.
I have attached a copy of the receipt below and a copy of the transaction ID.
If you have any other questions, or concerns, please feel free to respond back to this email, or give us a call.
Thanks,
Hugo B.
.
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- "RECEIPTREQUEST(GROUPORDER)" - If the receipt is not showing the whole group order total I can send you screenshots of your receipt that shows on our end, unfortunately, this is the only solution that I can offer you. I can also send you a screenshot of the transaction ID for with the whole amount ($AMOUNT USD) if that works for you.
In case you accept, what is your best email address so I can send these screenshots?
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- "RECEIPTREQUEST(GROUPORDER)2" - I've sent you an email to EMAILADDRESS with all of these screenshots attached
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- "GIFTCARD(REDEEM)" - Thank you for bringing this issue to my attention. Gift cards must be applied at checkout or saved within account settings and then applied at checkout. If you are using the Mobile App: Select Account then select Gift Cards. Select “Redeem a Gift Card” Input 17 character code and “Add to my account” At checkout, under “You payment” of the “Review Order” screen, select “Add a gift card” Option to select the gift card linked to the account or input the 17 character code here to apply to the gift card to order total.
If you are using the Website: In top right corner, select “Hi, (customer name)” Select “Gift Cards,” then “Add a new gift card.” Input the 17 character gift card code. (This can also be inputted during the “Review and place order” checkout screen by selecting “Pay with a gift card”).
- "GIFTCARDISSUE(CXT)" - Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered. Can I please have the gift card number, the card brand name (Grubhub or Seamless), the value (amount), the pin/tracking number, and the name of the retailer, please?
- "GIFTCARD(REFUND)" - If it was a Grubhub gift card the balance is going to remain the same as before you paid for this order, this will happen within 10 business days.
- "GIFTCARD(UNLINK)" - Unfortunately, I am unable to unlink the card from your Grubhub account. However, you can still redeem your gift card balance by using this account.
- "GIFTCARD(UNLINK2)" Alright, in this case, I can see that these 17 digits of the Gift Card are already linked to your account, so I'm passing this information along to a specialized team who will verify if this Gift Card can be unlinked from your account. We will follow up once we´ve reviewed your case. May I please have the best contact email for the follow up?
- "GIFTCARD(UNLINK2)" Thank you, we'll follow up with you as soon as possible once we´ve reviewed your case. I'm afraid this investigations are done internally so we do not have a specific response time-line to get this resolved but our team will get back to you as soon as possible.
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The diner would like to have this gift card unlinked from his account to start a refund process with the vendor since he cannot use it successfully on our platform.
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- "GIFTCARD(BUY)" - You will have to visit https://www.grubhub.com/giftcards, then pick the design and amount of the giftcard and enter the recipient information, lastly, you will fill out the payment information during check out and place the order
- "BUYMANYGIFTCARDS" - In this case you can easily order up to $2,000.00 in gift cards on the gift card consumer Cashstar pages. These sites permit the use of one credit card per day to purchase up to $2,000.00 in Grubhub or Seamless gift cards:
You can visit any of these pages to make the purchase:
Grubhub: https://grubhub.cashstar.com/store/buy/recipient
Seamless: https://seamless.cashstar.com/store/buy/recipient
And, for any gift card purchases of $2000.00 or more, you can register to use the Bulk gift card portal at https://grubhub-biz.cashstar.com/buy/
You can purchase different gift cards with a unique code each of them in a single purchase.
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- "DIIRECTORDER" - I see that you are calling about a Grubhub Direct Order. To provide you with the specialized support you need for this order, we have a dedicated Grubhub Direct team to assist you with this issue. But this team does not take chats, please call our Grubhub phone number that is 1-877-585-1085, Customer Care Operates 24 hours a day, provide your order number and they will transfer you to the DaaS Team.
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