Notes

REFUND

bank statement request// pending// log a call

cca case// neft// only log a call // close

prepaid refund// cx comes with tat// log a call// tat shared//

courier related// alreday escalate// 48 hrs// bank details// escalate to ajay sir//

cod
bank refund tat- 6 days
upi- instant
amazon- instant
prepaid
bank refund- 7-10 working days
upi- 5 working
amzon- instant

fail transaction

fail transaction// pending with snapdeal// mail marked// within tat //error transaction while purchase

fail transaction not initiated// escalate to pg team// Failed Transaction-Refunds// pending with snapdeal// outside tat//tat 48 hrs// already escalate

issue-
action- call not connected//
comm-

issue-
action- call connected//
comm-

refund successfull// only call a log// case closed

Neft present -

neft presrent// confirm on call// eod // refund followup// tat 6 days// neft refund initiated


We tried calling you regarding your query but couldn't reach you.

[email protected]
Pravesh@4



CRT


http://192.168.1.245/convoque/waitingForCall.jsp
[email protected]
Pravesh@4

qcf
issue- pickup related
action- call not connected
comm-na

qcf
issue-pickup related
action-
comm-

call not connected- non connected general// log a call// mail

mail not avilable// pending with snapdeal

under 500- em parcel receive
issue-Complete item missing
action-call done// mail marked// move to crt scm
comm-tat shared 7 days
pending with snapdeal// pending


above 500- em parcel update
ut form receive- em parcel ut receive
ship together- already escalated


issue-Complete item missing
action- call not done // mail marked // ut received
comm- tat 7 days

issue- One or more items is missing – Shipped together
action- call not connected// macro sent
comm- tat 48 hrs

pending with SD- pending/// move to crt

mail- already escalated
issue- One or more items is missing – Shipped together
action- mail marked // ic changed
comm- tat 48 hrs

Ut form sent// close status//

Image receive // already escalated// tat 48 hrs// images receive - pending with sd// pending// crt


UT form receive// emplty parcel undertaking received// move to crt scm// pending with snapdeal// pending

ship together// already escalated// move to crt scm// pending with snapdeal// pending// tat 48 hrs





qcf
issue-pickup related
action-call connected
comm- as cx to wait till 6 pm

qcf
issue- pickup related
action- call not connected
comm-na


qcf
issue- pickup related
action- call connected
comm- tat shared

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